...piss me off.
Yesterday, I initiated my step up process to go from a 8800gts 320 to a 8800gt. I got two emails from EVGA, one acknowledging I started the step up, and another one saying it was accepted and I needed to email or fax a copy of my original invoice to them
So I fax over my original invoice, immediatly, and I thought that was that. Well, I didn't get an email today saying they got it, but I figured it might be a while.
So I called just to see how long it would be. When I talked to the guy on the phone he didn't seem to be interested in helping me, and when I told him I faxed something in and I wanted to know if they got it. He told me he would check, and he did. He told me he didn't get it.
My question is, how the hell did he know what fax I sent in? I didn't give him my name or anything. All I told him was yesterday it said I was in the queue as number 15, and I'm still there today. I don't even think he heard me.
Also, the emails I got didn't say to add anything on the invoice so they could associate it with my account. So how do they know, when my invoice comes in, which step up it belongs with.
Unless I'm missing something their process is half assed.
Yesterday, I initiated my step up process to go from a 8800gts 320 to a 8800gt. I got two emails from EVGA, one acknowledging I started the step up, and another one saying it was accepted and I needed to email or fax a copy of my original invoice to them
So I fax over my original invoice, immediatly, and I thought that was that. Well, I didn't get an email today saying they got it, but I figured it might be a while.
So I called just to see how long it would be. When I talked to the guy on the phone he didn't seem to be interested in helping me, and when I told him I faxed something in and I wanted to know if they got it. He told me he would check, and he did. He told me he didn't get it.
My question is, how the hell did he know what fax I sent in? I didn't give him my name or anything. All I told him was yesterday it said I was in the queue as number 15, and I'm still there today. I don't even think he heard me.
Also, the emails I got didn't say to add anything on the invoice so they could associate it with my account. So how do they know, when my invoice comes in, which step up it belongs with.
Unless I'm missing something their process is half assed.