Dell U3011 coming soon.

Michigan PC

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my refurb 3011 just arrived - no packing material whatsoever in two boxes taped together to make a larger box. The monitor is completely smashed.

What number do I need to call to get a refund I need help quickly
 
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are you sure thats just not a bad cleartype calibration? i had something similar to that on my zr24w, and cleartype was at fault.
 

Neb

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my refurb 3011 just arrived - no packing material whatsoever in two boxes taped together to make a larger box. The monitor is completely smashed.

What number do I need to call to get a refund I need help quickly

You bought it from dell? :eek:
 

Michigan PC

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Yes I bought it from the dell outlet. I called the customer support line and they are not accepting calls for the next four hours.

this is infuriating
 
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Ok. Problem solved! It was not the monitor. It was the cheap-ass dvi cables sent with it. On a hunch, I bought premium dvi cables from Monorprice. Connected everything and presto. Everything looks perfect. The U3011 does not do well with cheap cables

Here is what I bought: 24AWG CL2
http://www.monoprice.com/products/p...=10209&cs_id=1020901&p_id=2686&seq=1&format=2
THis cable is like 2.5x the thickness of the standard cable.
No problems in custome color mode or dead pixies.
I would advice everyone to upgrade to better quality cables.
 

Neb

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It might not have been cheap, just defective. Stuff does break :)


Yes I bought it from the dell outlet. I called the customer support line and they are not accepting calls for the next four hours.

this is infuriating

Were there any signs that the box was reboxed by the shipper? I've seen cases where the original packaging for whatever reason was broken en-route and the shipper repackaged it.
 

Michigan PC

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Please tell me where your dell outlet u3011 shipped from.


Yes - the shipping label was on a piece of a box taped to this box. Customer care is down so I can't even call dell. This is ridiculous.
 
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Please tell me where your dell outlet u3011 shipped from.


Yes - the shipping label was on a piece of a box taped to this box. Customer care is down so I can't even call dell. This is ridiculous.

Customer service is back up. Call this number
1-877-699-5743
 

Michigan PC

[H]ard|Gawd
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that is the technical support number. They just transfer me to the customer support center which is down.
 
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It was more of a heads-up, incase you hadn't read what you were showing us as an example of the problem with text. I guess you wanted to show us bookmarks of all your favourite porn sites then. :)

No,no,no. I typed in the word sex in google because I knew I would get a ton of hits:eek:
But anyway, all I did was upgrade to a better quality dvi cable over the one dell sent and problem solved.
 

Neb

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Please tell me where your dell outlet u3011 shipped from.


Yes - the shipping label was on a piece of a box taped to this box. Customer care is down so I can't even call dell. This is ridiculous.

I didn't get an outlet u3011, so I can't tell you. If the label was on a piece of a box taped to the packaging then it sounds like the shipping company destroyed it while it was en route.
 

Lateralus

More [H]uman than Human
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Please tell me where your dell outlet u3011 shipped from.

Yes - the shipping label was on a piece of a box taped to this box. Customer care is down so I can't even call dell. This is ridiculous.

What about Dell Chat? I've had pretty good luck doing that vs. calling them, at least with our Gold Business support.
 

Michigan PC

[H]ard|Gawd
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okay I set up an exchange. If anybody ordered a refurbished u3011 from the outlet, can you tell me how your monitor was packaged? Was it a dell box? Was the foam cut to fit the monitor like retail packaging?
 

Kisakuku

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There are 3 revisions so far A00, A01, A02. Dell support refuses to explain the changes or they simply don't know. :rolleyes: I have tried (3) A01's, all have the custom color mode problem. Can someone with an A02 reproduce the custom color bug?

After having played with custom color mode on a Rev. A02 screen for a week, I'm happy to report I haven't seen the bug yet.

I ordered an Eye Display 2 Pro from curtpalme which should be here on Monday so I can calibrate all three, and will post pictures then.

I also got the i1 Display 2. The software is OK, but doesn't create the fancy reports that you can see on TFTCentral.co.uk or FlatPanelsHD.com. I would suggest using LaCie BlueEye Pro, which is created for the same colorimeter and amazingly enough is available on LaCie.com if you know what exactly to look for (google BlueEyePro-v4.5.5_Install_Windows, then download the 4.5.6 update from http://www.lacie.com/support/drivers/driver.htm?id=10169).

I'm on my third panel now. The first one was Rev. A01, the second was A02, but had a dead pixel. My current A02 is great besides the fact that the native color temperature in sRGB mode is around 5900K. Obviously, calibration can take care of that, but I was wondering if everybody's panels are natively below 6000K or did I get the warmest one of them all?
 

WetMacula

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Thanks for the feedback, before I RMA again, anyone else with an A02 have any problems with custom color mode? Do the A02 panels move in the housing when you press lightly on the corners? We have a small army of 27" PVA's from Dell at work and all them are snug. Anyone else find it sketchy that Dell it tight-lipped over the revision changes in their monitors? Makes me wonder if the A02's even have the same panel? :rolleyes: In sRGB, when turned all the way down, is the brightness the same as your previous versions? Mine is a little too bright, but my eyes are super sensitive due to a rare affliction.
 

Kisakuku

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Thanks for the feedback, before I RMA again, anyone else with an A02 have any problems with custom color mode? Do the A02 panels move in the housing when you press lightly on the corners? We have a small army of 27" PVA's from Dell at work and all them are snug. Anyone else find it sketchy that Dell it tight-lipped over the revision changes in their monitors? Makes me wonder if the A02's even have the same panel? :rolleyes: In sRGB, when turned all the way down, is the brightness the same as your previous versions? Mine is a little too bright, but my eyes are super sensitive due to a rare affliction.

Pretty sure it is the same panel, unless LG came out with another revision of it. At one point I had one A01 and two A02s side by side, they all looked pretty similar. My A02 does move a bit within the housing, 1-2mm or so. In sRGB with brightness set at 0 and no compensation in the ICC profile the luminosity is 157 cd/m2, way above the recommended 120. My A01 wasn't much lower either, high 140s. I just calibrated the sRGB mode to the standard 6500K, 2.2 gamma and 120 cd/m2 with BlueEye Pro.
 
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My current A02 is great besides the fact that the native color temperature in sRGB mode is around 5900
Although the CCT only gives a first hint (because one temperature is correlated with "infinite colors"): The blue eye pro is internally corrected against a CCFL (72% NTSC) and CRT spectrum. Measuring a display with WCG-CCFL backlight leads to an increasing absolute error (Lacies software doesn't implement a second correction).

Best regards

Denis
 
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Kisakuku

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Although the CCT only gives a first hint (because one temperature is correlated with "infinite colors"): The blue eye pro is internally corrected against a CCFL (72% NTSC) and CRT spectrum. Measuring a display with WCG-CCFL backlight leads to an increasing absolute error (Lacies software doesn't implement a second correction).

Best regards

Denis

I was secretly hoping I'd get a reply from you. So what you're saying is since fluorescent lamps don't radiate like black bodies, their color temperature is actually a correlated color temperature: a temperature of a black body, to which human vision matches the lamp. Thus, for each type of non-black body light source, the calibration software needs to know a corresponding correction. But BlueEye Pro implements the same correction for regular CCFL and for wide color gamut CCFLs in U3011, making its measurements inaccurate for WCG panels. Did I understand this correctly?

It looks like the i1 Match 3 software that came with i1 Display 2 doesn't have a separate WCG correction either, right? So would you suggest another software suite for this colorimeter / an entirely different colorimeter? Would calibrating around the native white white point of the screen (there's an option for it in i1 Match 3) minimize the error?
 
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I realize that often times the people who posts often post about the problems they are having...but there are HAPPY U3011 owners here correct...

Wanting to pull the trigger soon.
 
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Did I understand this correctly?
The situation is a bit different - I will try to keep it short:

No consumer colorimeter reaches the characteristic of the CIE standard observer (2 degree) inherently through its filter solution. That's why the measured data must be corrected against a reference (usually: A reference measurement under "normal" CCFL and CRT spectra; you can see this as the driver typically allows two settings (CRT and LCD) to be chosen). This procedure works good but leads of course to increasing deviations if the spectral characteristic of your target changes. The stronger the initial correction the higher the deviations with changing spectra (the same is true for the differences in spectra too). The EyeOne Display 2 (= lacie blue eye pro) is not as far away from the CIE standard observer than the good old DTP94 with its anorganic filters but suffers from poor inter instrument agreement.

Btw: Even if you have an instrument that reaches the desired characteristic (inherently or through corrections) there are limitations of colorimetry because the 2 degree standard observer doesn't perfectly match your own sensibility (not only but partly because of the small field of view). This type of observer metamerism gets visible for example when calibrating two displays with different spectra for a dual screen setup or during matching with normlight. In this case you have to carry out a visual match.

It looks like the i1 Match 3 software that came with i1 Display 2 doesn't have a separate WCG correction either, right?
Correct.

So would you suggest another software suite for this colorimeter / an entirely different colorimeter?
A quite cheap solution would be the Silver Haze Pro Bundle of Quato if you manage to get it. It bundles the DTP94 with iColor Display. Although the DTP94 is quite far away from the CIE standard observer the instruments don't deviate much among each other and are very resistant to age. iColor Display >= 3.6 has generic corrections for WCG-CCFL spectra (92-102% NTSC) that were averaged over different screens and probes of one type - they work well with the stable DTP94. With EyeOne Display 2 probes (including a labeled blue eye pro version) we haven't reached sufficient results in this scenario.

Another solution would be a spectrophotometer as they work differently: The EyeOne Pro or ColorMunki deliver good results even if the sample intervall is quite coarse and they have some weaknesses regarding low light measurements. A very flexible solution.

Quite new is the "Discus" of BasICColor. It can hold (and has built in) many corrections for different spectra and seems to be a very fine colorimeter. Hoping to get one soon.

Apart from that some manufacturers offer special solutions for their screens (for example Eizo, NEC, HP) but that doesn't help in your case. There are also manufacturers that sell "specialized" probes through applying appropriate corrections (example). That goes in the direction of the "Discus" but I have never tested one of these here and could think of compatibilty problems with standard calibration software (apart from the fact that the (good) Chroma 5 in the link isn't supported by most solutions anyway).

So what you're saying is since fluorescent lamps don't radiate like black bodies, their color temperature is actually a correlated color temperature: a temperature of a black body, to which human vision matches the lamp
The first thing is right: No display backlight emits a spectrum comparable to a blackbody radiator. That's unproblematic because we are not using displays as illumination. Btw: In the colormetric data all spectral information is already lost (that's why normlight is defined through a spectrum too).

Now to the CCT: It is the temperature of a blackbody radiator whose color matches the color of the sample as close as possible. But that's the essential constraint: One temperature in Kelvin correlates to an "infinite number" of colors which can be far away from the blackbody curve. If you are comparing two samples on basis of their CCT this difference only gives a hint: I can have to samples with the same CCT which are a long way away from each other.

But when you are choosing a temperature in your calibration software for your whitepoint this means of course the corresponding position on the blackbody curve (which is desirable).

Best regards

Denis
 
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TigerLord

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I realize that often times the people who posts often post about the problems they are having...but there are HAPPY U3011 owners here correct...

Wanting to pull the trigger soon.

People are nitpicking stuff because they paid 1500$ for a monitor and want to fine tune it to the best of their abilities to get the most out of their investment.

But I think I speak for everyone here when I saw that the U3011 is an amazing piece of hardware and I will NEVER go back to a smaller monitor after tasting the 30" goodness. The zr30w was attractive for the price, but I got the U3011 on discount for about the same and in terms of build quality, the Dell is superior.

A lot of real estate, amazing set of features (as a photographer I love the built in card reader), all the inputs you will ever need, great performance and just overall amazing product.

I do have the custom color mode problem but Dell's RMA service for professional panels such as the U3011 is flawless and a breeze to deal with!
 

Kisakuku

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The situation is a bit different - I will try to keep it short:

As usual, thanks a lot for a detailed reply. I guess I'll try out the ColorMunki, since i1 Pro is a bit out of my price range. My understanding is that the bundled software is quite limited. Do you have any suggestions? Is Coloreyes Display Pro compatible with it? Any suggestions on how to compensate for spectrophotometers' weakness in low light measurements?

This whole experience makes me want to return the U3011 and get an NECPA301W-BK-SV for only twice the price (if you count the calibration hardware/software required for the Dell and included in the NEC) :confused:
 

753951

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Another U3011 Rev A00 owner that has nothing but praise. I have no issues with custom color mode. Monitor is calibrated with often hated Spyder3 Elite. Result = excellent! I guess two wrongs make it right.
 
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guess I'll try out the ColorMunki, since i1 Pro is a bit out of my price range. My understanding is that the bundled software is quite limited. Do you have any suggestions?
iColor Display is a very good solution. Maybe easier to get the software alone (supports the ColorMunki) instead of the whole bundle.

Best regards

Denis
 

Kisakuku

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iColor Display is a very good solution. Maybe easier to get the software alone (supports the ColorMunki) instead of the whole bundle.

Best regards

Denis

As usual, thanks a lot for the suggestion. iColor Display seems like a great piece of software, and it does have an option for "Eye-One series" devices and "generic wide gamut S-IPS" correction. Seems like i1 Display 2 is also supported. Do you thing this would be a viable option with Display 2 due to the average WCG correction? Clearly not as good as ColorMunki, but a bit cheaper.
 

lordsegan

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Someone asked if the U3011 has happy users. I am a very happy user.

Aside from a few VERY minor tweaks it is stock. It runs, works, and looks excellent.

The anti-glare coating is a little funny, but its better than most.
 

trueimage

Limp Gawd
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Ok. Problem solved! It was not the monitor. It was the cheap-ass dvi cables sent with it. On a hunch, I bought premium dvi cables from Monorprice. Connected everything and presto. Everything looks perfect. The U3011 does not do well with cheap cables

Here is what I bought: 24AWG CL2
http://www.monoprice.com/products/p...=10209&cs_id=1020901&p_id=2686&seq=1&format=2
THis cable is like 2.5x the thickness of the standard cable.
No problems in custome color mode or dead pixies.
I would advice everyone to upgrade to better quality cables.

needed to order some other things from monoprice, so I ordered this as well. no problems with my screen but i apparently like to spend money for perceived benefit :eek:
 
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Apr 26, 2011
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I have a question about how the 3011 handles a 2560x1440 signal. I want to get the 3011 but have the ability to play at that 16:9 resolution; I believe it has 1:1 pixel mapping. So if I play Bad Company 2, for instance, at 2560x1440, is the 3011 going to map the pixels correctly and center the screen vertically? Pictures or experiences or tests would be much appreciated.
 

Island

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So i have a u3011...I have had it for a little over a month...it is the previous revision...I do have the custom color problem....but...I love my monitor....I have no dead pixels, no excessive back bleeding, and tbh...I like to use standard mode or game mode..I built my rig strictly for gaming....and that is why I bought this monitor...I have heard a lot of ppl rmain just becuase the custom color issue...I think I would rather stick with mine as I don't have dead pixel issues and I love it...any1 feel the same with theirs?
 
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So I went ahead and chose the 3011.

Total cost... $0. Don't kill me I knew someone who accumulated tons of reward points through his business and said I could pick anything I wanted from the rewards site.

It sure feels like a dirty way to get in to the 30" club but the important thing is I am in ;)
 

dakU7

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So i want to upgrade my 1080p to something more.....fresh.
What would you guys recommend for gaming and why? 3XU2311 or U3011/U2711? I've never seen a 1600p display in person so it's really hard to decide for myself, so I need your opinion guys!
I will be sitting about 1-2 feet from the monitor.
 

Kisakuku

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iColor Display is a very good solution. Maybe easier to get the software alone (supports the ColorMunki) instead of the whole bundle.

Best regards

Denis

So today I got ColorMunki + iColor Display and it just blew me away. Apparently, when i1 Display 2 was saying my panel's native white point was 5800K, it was exactly 700K off. This explains why everything had a blue color cast when calibrated with i1 Display 2 for 6500K, which in reality was 7200K or so. Now I have the software LUT calibrated for the actual 6500K (=native for my panel) white point, 2.2 gamma and 120 Cd/m2 luminosity (0 brightness is 145 Cd/m2 on mine), looks beautiful.

It's amazing how reviewers at TFTCentral.co.uk and FlatPanelsHD.com use regular colorimeters and Blue-Eye Pro software for wide gamut LCD reviews and actually present their results as accurate. If anybody is still struggling with colorimeters giving inaccurate results on wide gamut monitors like U3011, just get ColorMunki and download iColor Display. A license file for the software can always be found after some googling, or if you actually live in the EU you can legitimately buy it. The X-rite software that comes with ColorMunki is useless and bloated. Just install it to get the driver and immediately uninstall it, unless you intend to use it for other purposes besides display calibration.
 
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trueimage

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So I went ahead and chose the 3011.

Total cost... $0. Don't kill me I knew someone who accumulated tons of reward points through his business and said I could pick anything I wanted from the rewards site.

It sure feels like a dirty way to get in to the 30" club but the important thing is I am in ;)

that's awesome! jealous yes, but no hate ;)
 

sblantipodi

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As usual, thanks a lot for the suggestion. iColor Display seems like a great piece of software, and it does have an option for "Eye-One series" devices and "generic wide gamut S-IPS" correction. Seems like i1 Display 2 is also supported. Do you thing this would be a viable option with Display 2 due to the average WCG correction? Clearly not as good as ColorMunki, but a bit cheaper.

oops, this is the same question I made on the S2433 thread.
It seems that I'm not the only one trying to find a decent colorimeter at a decent price for WCG display.
I would like to buy DTP94 but it is impossible to find it in italy and I need an italian invoice.
 

atrance5

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Very happy with the U3011 as well. Nice colors, great resolution, good viewing angles.


Too bad there's nothing to upgrade from this yet.

Next step should be 40" 2160p :)
 
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Wow, compared to my 28" hannsg this thing looks incredible side by side. Granted, there is like a $850 difference in MSRP between the 2.

Something very weird I have noticed is in a program I am working on in C# when I load things into the listview control and the number 11 shows up, it appears to have a green halo around it. But on my other monitor it doesn't. However, the C# listview is the only place I have noticed it which is really weird.
 
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