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Stuff I do is so over peoples heads most just let me do what I need to do get the job done. 99% are happy with my results so they don't mess with me. Its the fucking muppets from 3rd party companies that get on my nerves. Especially Telcom guys bunch of wire pushers try to tell me how my Network should be organized or telling me my VPN tunnels are not allowing their voip traffic through when I tell them that is quite impossible, yet they claim that they don't know networking. Or printer techs telling me that you can edit TIFF files like word documents with out any special apps. Or Security alarm installers telling me that my network is malfunctioning because their system is not recieving a heartbeat to their monitoring. They did their own wiring nor did they check the ethernet module configuration.
I fucking hate fixing other peoples shit.
Stuff I do is so over peoples heads most just let me do what I need to do get the job done. 99% are happy with my results so they don't mess with me. Its the fucking muppets from 3rd party companies that get on my nerves. Especially Telcom guys bunch of wire pushers try to tell me how my Network should be organized or telling me my VPN tunnels are not allowing their voip traffic through when I tell them that is quite impossible, yet they claim that they don't know networking. Or printer techs telling me that you can edit TIFF files like word documents with out any special apps. Or Security alarm installers telling me that my network is malfunctioning because their system is not recieving a heartbeat to their monitoring. They did their own wiring nor did they check the ethernet module configuration.
I fucking hate fixing other peoples shit.
Guys, guys, guys.
Why is anyone surprised that a "manager" isn't (any longer) technical. If the guy was once technical, that was before he/she had to deal with budgets and headcount and the HR dorks and all the "executive types" who want special treatment because they lost their RSA keyfob and they are in Hong Kong, and some other "end user type" who wants his Palm Treo 600 supported because you can now BYOD, and ensuring that his IT department goals are now "aligned with business objectives" ... plus all the other idiocy that you always find in any large company.
So how is he/she supposed to keep up with technology in their "copious spare time?"
Is it any surprise that Scott Adams was a network engineer for PacBell before he quit his day job to be a full-time cartoonist?
Stuff I do is so over peoples heads most just let me do what I need to do get the job done. 99% are happy with my results so they don't mess with me. Its the fucking muppets from 3rd party companies that get on my nerves. Especially Telcom guys bunch of wire pushers try to tell me how my Network should be organized or telling me my VPN tunnels are not allowing their voip traffic through when I tell them that is quite impossible, yet they claim that they don't know networking. Or printer techs telling me that you can edit TIFF files like word documents with out any special apps. Or Security alarm installers telling me that my network is malfunctioning because their system is not recieving a heartbeat to their monitoring. They did their own wiring nor did they check the ethernet module configuration.
I fucking hate fixing other peoples shit.
As an IT manager one should still keep up with technology. They don't have to know how to configure something and set it up, but they should at least have a general idea of what's what.
For example, a manager of a server group should know what ESX server is. They don't need to know every specific version (unless they are in the process of buying it then they should inform themselves) but they should know what it is.
When a tech says "we can't do it that way because of NNN" the manager should be able to understand why instead of getting pissed off and saying "well make it work anyway!".
As an IT manager one should still keep up with technology. They don't have to know how to configure something and set it up, but they should at least have a general idea of what's what.
For example, a manager of a server group should know what ESX server is. They don't need to know every specific version (unless they are in the process of buying it then they should inform themselves) but they should know what it is.
When a tech says "we can't do it that way because of NNN" the manager should be able to understand why instead of getting pissed off and saying "well make it work anyway!".
As an IT manager one should still keep up with technology. They don't have to know how to configure something and set it up, but they should at least have a general idea of what's what.
For example, a manager of a server group should know what ESX server is. They don't need to know every specific version (unless they are in the process of buying it then they should inform themselves) but they should know what it is.
When a tech says "we can't do it that way because of NNN" the manager should be able to understand why instead of getting pissed off and saying "well make it work anyway!".
I will say however that an 'I.T. Manager' with all the knowledge in the world but no business sense can be just as detrimental to a business as one with zero I.T. skills with a business background.
Stuff I do is so over peoples heads most just let me do what I need to do get the job done. 99% are happy with my results so they don't mess with me. Its the fucking muppets from 3rd party companies that get on my nerves. Especially Telcom guys bunch of wire pushers try to tell me how my Network should be organized or telling me my VPN tunnels are not allowing their voip traffic through when I tell them that is quite impossible, yet they claim that they don't know networking. Or printer techs telling me that you can edit TIFF files like word documents with out any special apps. Or Security alarm installers telling me that my network is malfunctioning because their system is not recieving a heartbeat to their monitoring. They did their own wiring nor did they check the ethernet module configuration.
I fucking hate fixing other peoples shit.
I got pulled into an informal disciplinary today and had my role reduced.
It was due to a mistake that my manager was told had been made (it was due to incorrect supplier information!) I prove and my manager even prove to himself the mistake hadn't been made, infact the mistake was quite the opposite it was a success yet my disciplinary still stands.
work that one out.
I just turn up, do as I am told and go home these days.
My manager tells me I may never be ready to be an "IT Manager"
I got pulled into an informal disciplinary today and had my role reduced.
It was due to a mistake that my manager was told had been made (it was due to incorrect supplier information!) I prove and my manager even prove to himself the mistake hadn't been made, infact the mistake was quite the opposite it was a success yet my disciplinary still stands.
work that one out.
I just turn up, do as I am told and go home these days.
My manager tells me I may never be ready to be an "IT Manager"
Don't be irreplaceable; if you can't be replaced, you can't be promoted.
I agree with the above post.
Seriously, start looking for another job if you can.
Either take it up with HR or find a better job and let him try to do the job you're currently doing.What more can I do?
What more can I do?
I just don't know what I have done wrong to be honest. I am the top technical guy here and have made some really successful improvements to the infrastructure. I have completed large projects on time, the people I work with like me, I am very flexible and I genuinely do care about the network and the IT department.
To be honest from what I have been told my predecessor had the same issues. The only people in my position that have "succeeded" have been low skilled / unqualified people during the time when the company was smaller and didn't have a multi national network. I think as soon as you need a select or enterprise Microsoft licence agreement you are no longer in the realms of being able to run your IT department like a small business IT department.
I honestly think my manager is trying to keep me down and is worried about me taking over him in the business. Hence not letting me leave the office to go our head office, telling me "he is the fucking IT manager" (actual words), trying to reduce my role, getting very angry and suspicious if I have a meeting with a member of staff without him, telling me I won't ever be an IT manager (I have actually held that title before but he hasn't bothered to actually read my CV), refusing to send me on training courses despite being promised that he would, telling me my CCNA, CCA, MCP, ITIL etc are worthless (I think that's because he doesn't actually have any qualifications), never actually sending me emails when he wants to complain or have a go at me so I don't have any evidence, disciplining me over success and never ever giving positive reinforcement.
What more can I do?
First thing you need to do is man-up and quit letting people talk to you like that. People are not going to respect you if you let them walk over you. Remember one thing, it is YOU that will make him / her look good! Every boss you will ever have in IT will try to pull stuff like that if you are weak. It's better to understand this now then to wallow in your misery and being unhappy.
People are going to be haters when they feel threaten.
Or the head chef at a steakhouse who's a vegan...
Stuff I do is so over peoples heads most just let me do what I need to do get the job done. 99% are happy with my results so they don't mess with me. Its the fucking muppets from 3rd party companies that get on my nerves. Especially Telcom guys bunch of wire pushers try to tell me how my Network should be organized or telling me my VPN tunnels are not allowing their voip traffic through when I tell them that is quite impossible, yet they claim that they don't know networking. Or printer techs telling me that you can edit TIFF files like word documents with out any special apps. Or Security alarm installers telling me that my network is malfunctioning because their system is not recieving a heartbeat to their monitoring. They did their own wiring nor did they check the ethernet module configuration.
I fucking hate fixing other peoples shit.
I got pulled into an informal disciplinary today and had my role reduced.
It was due to a mistake that my manager was told had been made (it was due to incorrect supplier information!) I prove and my manager even prove to himself the mistake hadn't been made, infact the mistake was quite the opposite it was a success yet my disciplinary still stands.
work that one out.
I just turn up, do as I am told and go home these days.
My manager tells me I may never be ready to be an "IT Manager"
Time to work on the 'ol resume.
I worked for a company like that a few years back. I came into work, did my job, and did it well. Within 3 months of starting at the company I was put onto a team dealing with the highest priority clients, some of whom were billed 9 digits yearly.
After a couple years, I was the unofficial lead (nobody actually went to the actual lead with questions because she didn't know squat) but at my performance review I was told that I wasn't getting a raise because my statistics weren't as high as the team's.
This was partly because of all the other crap that had been piled onto me by management because other people weren't capable of doing it properly, and partly because people on my team were working the ticketing system (opening fake tickets, leaving themselves logged into their phones on breaks, putting eachother on hold, etc). I didn't do any of that crap because I was too busy doing real work.
My boss challenged me to improve my aux times and ticket counts and I told her that fine, it was no problem. I told her we'd meet again in 2 weeks and my stats would be perfect. So for 2 weeks I played the games everyone else did. When we met again, my stats were the highest on the team. She asked me how I did it and I told her. Everyone on the team got written up save myself and 2 others (one of whom is now my fiancee) but still got pay raises because my boss said she'd already filled out all the paperwork for them to get raises despite the proof that they'd been cheating the system.
I was an idiot and worked there for another 2 years. The next year, nobody got raises because of "the economy". The year after that, nobody got raises because of "the economy", except for all the bosses and supervisors. After that I got the hell out of there. My fiancee quit just a few months ago... the company was in the middle of essentially collapsing in on itself. Good riddance.
So stupid isn't it, your review is based on how many tickets you can close and get as many people off the phone as possible. Kinda makes you wonder how you feel when you call tech support for a home product or something you bought. No wonder there is no more one touch fixes, its always the run around talking to this person that person etc etc.
it's the main reason why futureshop & bestbuy and other places are closing down. ( true fact BY the way ..
I'm an enterprise WAN data tech. The reason the "telecom guys" try to tell you how your network should be organized is because you have no freakin' clue what kind of utterly moronic network configurations we run into daily. If we see something and it doesn't make any sense, it's much more likely that it's a complete hackjob than something sophisticated. Unfortunately some techs make assumptions based upon that, and some simply aren't passionate enough about their work to care about learning more than the bare minimum.
I speak to IT managers all day, because these are the idiots that call us to place service tickets to tell us our network is down when their own network rack is completely without power. But they'll argue with us for 20 minutes about it before they'll go in there and look at whether their equipment is running, because frankly they don't have a clue WTF they're looking at and they know it.
He thinks you're making excuses and blaming the contractors that the work isn't being done.I was then told by my manager I needed to "manage the contractors better" and also to "Stop hiding behind them"
Not sure what I am supposed to do really. It's quite hard to manage call centre staff that work for another company and as for the hiding behind them, I can't really work out what that means.
Its a bit mental working here at times.
Its simple things like that that make me really wonder about the mental health of people