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Constant video crah

leezard

leezard

Supreme [H]ardness
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Aug 24, 2004
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I have an XFX Radeon HD 7770 in my rig, windows 8.1 All drivers up to date

It crashes probably 75% of the time when viewing a youtube video. This also happened with windows 7. I've tried official drivers, non official drivers, clean installs, different cooling options (dont think its cooling related but tried anyway) And I've run out of ideas. It doesant crash and recover, it requires a reboot, on reboot 99% of the time I can go back to the exact same video and it plays fine. Have tried FF, Chrome and IE, it happens in all. Have disabled hardware acceleration for flash it happens with or without.

anyone have any suggestions?

This is what the screen does when it crashes, it only crashes on the display playing the video, the other monitor is not affected. Sound continues to play unaffected.

 
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PSU could be a likely culprit, its a an older Cooler Master PSU (which wasn't highly rated to begin with) Unfortunately I don't have a spare PSU to swap out and try ATM.
 
Seems like you know your way around with all the trouble shooting done......i think you have to rma this card...but i wouldn't be surprised if baking fixed it either
 
by the picture in the OP those are sign of defective vRAM and or system RAM. a defective PSU can shutdown the machine, turn off your GPU or some weird game crash/ app crash etc. but it will not artifact all the screen.. I think its time to bake the card =D..
 
Araxie said:
a defective PSU [...] will not artifact all the screen
Click to expand...

You underestimate the power of a failing electrically noisy psu ... but I agree that it's probably a defective video card here. Not sure this is the typical failure that baking seems to solve.
 
primetime said:
but i wouldn't be surprised if baking fixed it either
Click to expand...

This doesn't do anything but ruin your oven, the video card you "bake" and release toxic chemicals into your house.

Conventional ovens don't get anywhere near hot enough to melt solder and the components on the video card are not designed to be exposed to such extreme heat for extended periods of time.

The only other safe and effective method to repair a BGA part if you don't have a BGA rework station is a heat gun.
 
That sounds like the 2D clocks bug. What about playing around with ULPS or other clock settings?
 
GiGaBiTe said:
This doesn't do anything but ruin your oven, the video card you "bake" and release toxic chemicals into your house.

Conventional ovens don't get anywhere near hot enough to melt solder and the components on the video card are not designed to be exposed to such extreme heat for extended periods of time.

The only other safe and effective method to repair a BGA part if you don't have a BGA rework station is a heat gun.
Click to expand...

whatever.......i never said for sure it would work but i have fixed several cards in the past without running my oven:)....are you saying the newer cards are not fixable? you could be correct but as a last resort i wouldn't be opposed to trying..in any case xfx rma's are pretty easy so its a moot point
 
Just swapped it out to my old BFG 9800 GTX and submitted an RMA request to XFX, hopefully they will RMA it, it was registered by me when I bought it.
 
Hey Leezard,

I found your ticket and I am sending you an RMA right now.

Thank you
 
primetime said:
whatever.......i never said for sure it would work but i have fixed several cards in the past without running my oven:)....are you saying the newer cards are not fixable? you could be correct but as a last resort i wouldn't be opposed to trying..in any case xfx rma's are pretty easy so its a moot point
Click to expand...

Tossing a card in an oven doesn't fix the card. Remember the part about ovens not getting hot enough to melt solder?

Conventional home ovens max out at 500-550F while 60/40 solder melts at 650F and ROHS solder melts even higher at over 700F.

Why the card starts working after you fry it is obvious. The fractures on the BGA joints are so small that you need an electron microscope to see them clearly. Heating a card up to whatever you set the oven to causes the fractured solder balls to expand from the heat and reconnect. Then the pressure from squishing the massive heatsink on the GPU holds the expanded joint in place.

The problem is the joint is still broken and hasn't been remelted together. It can fail again at any time and will eventually fail given the right circumstances.

As for the ruined oven part, whenever you fry a GPU in the oven, it releases the nasty chemicals in the solder and solvents left over on the PCB from manufacturing. These things coat the inside of your oven and float around in your house. So you get to immediately breathe the fumes and the next time you cook something, you'll be eating the stuff too.

The better solution if you don't have a BGA rework station is like I said, a heat gun. A heat gun will actually re-melt the solder and you can direct it only at the area that needs to be heated to avoid damaging the rest of the video card.
 
GiGaBiTe said:
Tossing a card in an oven doesn't fix the card. Remember the part about ovens not getting hot enough to melt solder?
Click to expand...

Um, I baked a motherboard, accidentally tilted it on the way out of the oven, and components slid around oops ... it is definitely is hot enough to melt solder. There is a huge baking thread with lots of success, it works.
 
If it can't melt the solder, how does it release the chemicals from the solder?

And, really, "ruin the oven"? LOL. You probably don't use the 10 second rule in your house. ;)
 
XFXSupport said:
Hey Leezard,

I found your ticket and I am sending you an RMA right now.

Thank you
Click to expand...

Thanks for your help, but looks like they are not going to RMA it. Tech just told me it cant possibly be the video card (even though the same thing happens in a different system)

Appreciate the effort
 
This is why the feel-good forum reps aren't really worth anything (computers and cars!) ... in the end you are still at the mercy of someone else (return auth or service dept). Now, if the PR forum rep actually had RMA power / repair auth power ...
 
The symptoms you've described give me memories of a few years ago. This once happened to me and I swapped the DVI cable: good as new!
 
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