nissanztt90
2[H]4U
- Joined
- Apr 13, 2007
- Messages
- 3,858
Go ahead, but it will fall on deaf ears.
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(If my sarcasm meter is broken) I was just clarifying that my listed companies are typically a pleasure to work with.
Don't be bad-mouthing my Corsair homies now! If you list everybody we won't have anything left to buy!!! ;-)
Hello derpentine,
Contact me if you want to move forward. If you want to just vent and keep replying to the community and have nothing resolved, I am just a private message and email away.
Regards,
Jeffrey
Hello derpentine,
You have my email wrong. suppose to be rey not ery. Also, I didn't hear back from you when I request you to provide me your rma or serial number so I can look more into your case. Still waiting for a private message or for you to email me. It's cl-jeffrey not fery.
Our conversation doesn't need to be public, only the outcome that I provide you.
Just wanted to give you the heads up that I did show my supervisor and he said that this is not a CID case that this should be repaired in warranty.
Contact me if you want to move forward. If you want to just vent and keep replying to the community and have nothing resolved, I am just a private message and email away.
Regards,
Jeffrey
Ok, my first post in this thread (although I have been following it for awhile). Not going to be rude and call names, etc, but have to point out a few things.
However this works out this has been an eye opening experience about ASUS. So many times I have almost bought one of your MOBOs or cards and then saw one of these type of threads when researching it. I don't know all the facts about this story, and I doubt anyone posting here does. But I do know there are several other vendors that have replaced similarly burned cards in the past. I think I will continue to give ASUS a pass despite how good some of their products look.
- You have apparently had problems with e-mails being delivered to you before from the above statement you made. As you have a domain e-mail account wouldn't it be better to make sure you have BOTH email addresses (with the 'rey' AND the 'ery' )come to your inbox? Your whole job revolves around communication correct? If you see a problem that hinders communication with your clients take steps to make sure it doesn't happen.
- "Our conversation doesn't need to be public, only the outcome that I provide you." is not a good phrase to put into this thread. It's a polite way of saying STFU, this is nobody's business but ours. This is already public, and lots of people are taking an interest in what happens because they want to know how ASUS will handle this customer service incident.
- I'm not sure if English is your native language, but its unclear whether your supervisor is saying it should be covered or shouldn't be covered by warranty.
- Your last statement is also unclear as to what you are saying. It could be taken two ways- either "Contact me if you want to move forward. Even if you just need to vent and get some information for the community that nothing is resolved yet, I am still just a private message and email away." or it could be taken as "Contact me if you want to move forward. Or you can just vent and keep replying to the community and nothing will get resolved. I am just a private message and email away." You should probably go with the first one, but that's just my opinion.
Hello derpentine,
You have my email wrong. suppose to be rey not ery. Also, I didn't hear back from you when I request you to provide me your rma or serial number so I can look more into your case. Still waiting for a private message or for you to email me. It's cl-jeffrey not fery.
Our conversation doesn't need to be public, only the outcome that I provide you.
Just wanted to give you the heads up that I did show my supervisor and he said that this is not a CID case that this should be repaired in warranty.
Contact me if you want to move forward. If you want to just vent and keep replying to the community and have nothing resolved, I am just a private message and email away.
Regards,
Jeffrey
A few things.......
First, it is kind of you to finally reply with something.
Second.....you could have just as easily sent a PM to derpentine......what's this stuff about making "it" private when you've just gone ahead and made it "public". You seem to be replying to "us", rather than resolving anything, dont you think?
Lastly......why oh why has it taken this long for SOMEONE in your company.....ie your supervisor......to recognize an obvious device failure ? and please, give this guy A NEW CARD.....I would flatly refuse you trying to fix this fried up GPU......
this whole thing is a bag of fail
Hello derpentine,
You have my email wrong. suppose to be rey not ery. Also, I didn't hear back from you when I request you to provide me your rma or serial number so I can look more into your case. Still waiting for a private message or for you to email me. It's cl-jeffrey not fery.
Our conversation doesn't need to be public, only the outcome that I provide you.
Just wanted to give you the heads up that I did show my supervisor and he said that this is not a CID case that this should be repaired in warranty.
Contact me if you want to move forward. If you want to just vent and keep replying to the community and have nothing resolved, I am just a private message and email away.
Regards,
Jeffrey
Hello derpentine,
You have my email wrong. suppose to be rey not ery. Also, I didn't hear back from you when I request you to provide me your rma or serial number so I can look more into your case. Still waiting for a private message or for you to email me. It's cl-jeffrey not fery.
Our conversation doesn't need to be public, only the outcome that I provide you.
Just wanted to give you the heads up that I did show my supervisor and he said that this is not a CID case that this should be repaired in warranty.
Contact me if you want to move forward. If you want to just vent and keep replying to the community and have nothing resolved, I am just a private message and email away.
Regards,
Jeffrey
More ASUS gear for me!!!
More ASUS gear for me!!!
I really wanted to go on a rant about companies and how their "cost cutting" measures have, in my eyes, gimped customer service to the sad state we see today. But I won't bore you all with that.
This whole ordeal really comes down to:
Derp sending his card in for an RMA, then Asus denying it.
The question I wonder is: Why did the first techs who inspected the card deny it?
It seemed that most people on this forum were able to diagnose that it was defect with the card that caused the issue. And even if if the fire wasn't caused by the defect, the tech couldn't prove for certain that it was caused by the customer. I think you should give the customer the benefit of the doubt and just replace the card. This whole ordeal has really been dragged out too far.
This does make me wonder what will happen if I ever do have a problem and have to deal with their RMA service. I've not swore off Asus completely, but for the fear of having to go through what the op has, I will be swayed more heavy to other manufacturers who seem to have a better standing with the community.
Lol! Just pray it never catches fire (especially one caused by faulty design).
The reason, in my opinion, that the card was rejected is pretty clear......
First, there's a good Consumerist article link here somewhere that pretty much says it all.
The goal in the RMA department (at least ASUS) is to run through as many complaints a day as possible and blame as many as you can on "customer-induced-physical-damage".
This serves two purposes.....the RMA division gets to charge the company for "warranty service".......and then reject any repair or replacement, costing them nothing.....win-win.
Secondly, you hope once rejected, the poor customer goes away and doesn't pursue his or her case any further. I suppose this happens quite a bit.
This is disturbing on so many fronts
I've posted a lot in this thread, and I've spread the news to other like situations......basically to keep this alive until we see a resolution and so that other members here can read about this shit treatment derpentine is getting.
Raja and J-e-f-f-r-e-y not e-r-y, should be ashamed..........."how can I not help you today?"
Thats a positive?
I wouldnt sell you insurance for it
Prove faulty design. Go.
Someone else did in this thread.
Class action lawsuit time then!!
Thats an extra $29, hardly a desirable service.That's good cause the 'Egg sells insurance in the form of extended warranties for video cards for like $29.
You guys are too funny. Very entertaining too. Please don't stop!
Don't like it because others do not share your enthusiasm about ASUS customer support?
Seriously, you do realize that some people factor-in customer support when making a purchase decision (some more than others), and that while thread like this are anecdotal and might not represent the majority of experience with a particular company (although when there are a lot of them it might at least indicate that there could actually be an issue) they can be helpful to future buyers?
Hello derpentine,
You have my email wrong. suppose to be rey not ery. Also, I didn't hear back from you when I request you to provide me your rma or serial number so I can look more into your case. Still waiting for a private message or for you to email me. It's cl-jeffrey not fery.
Our conversation doesn't need to be public, only the outcome that I provide you.
Just wanted to give you the heads up that I did show my supervisor and he said that this is not a CID case that this should be repaired in warranty.
Contact me if you want to move forward. If you want to just vent and keep replying to the community and have nothing resolved, I am just a private message and email away.
Regards,
Jeffrey
Hello Jeffrey,
Also some [H] users need to school me on PMs. There's nothing saved in my sent folder, does that mean it didn't send? I've PMed others with no problems.
Thanks.
In Messaging & Notification (in Your Profile under Settings & Options -> Edit Options), you need to check "Save a copy of sent messages in my Sent Items folder by default". If not checked the messages are sent, just not saved.
<snip> and they can't be replacing everything willy-nilly. <snip>
Well, clearly the product is at fault, right? They must all be bad. I wonder why we haven't seen others like this? You'd think houses would be burning down all over the world!
Problems that can cause a fire will cause many fires.Well, clearly the product is at fault, right? They must all be bad. I wonder why we haven't seen others like this? You'd think houses would be burning down all over the world!