He said Asus headquarters was a good repair center. I paraphrased below in context to whom he was replying to:
I had to send my 5970 in twice. The first time it came back unfixed with no notes. The second time they lost it. Then a few weeks after providing a tracking number they found it and I was told they couldn't fix it so they would exchange it with a 6970 or gtx 570. I told them that was unacceptable so after about a month they sent me GTX 590 Which other than taking almost 3 months at this point I was happy. Turns out the GTX 590 they sent was also bad, so i sent it back. Several weeks later i get it back with no notes and not fixed again. At this point I give up, I would rather flush a $600 GPU down the toilet than deal with the cluster fuck of this ASUS rma.
I have been without a GPU since September 13.
I'll let you know if that was reliable by this weekend.
Bought refurbished monitor with 1 year warranty from newegg. Was DOA upon install. Followed RMA process and submitted PDF with receipt. They respond with Invoice for out of warranty monitor. Responded that it was a refurbished and has a 1 year warranty. They ask for proof of purchase again. IT's a f*&(% circle. My hourly cost to talk to them is more than the cost of a new monitor . Nobody should by there stuff anymore!
I had to wait a whole month to get my video card replacement recently. They said they didn't have it in stock. The problem was they kept me waiting and waiting without saying anything to me. I had to contact them so many times and finally got the replacement for it. SO I will refuse to purchase any Asus product after that experience.Ok, since the original post was 4 years ago, did ASUS RMA/Service got better since then? or is it still pretty crappy? Just asking because I just build a rig with all ASUS stuff.