A while back I did the same as you (4+ years) and it was extremely pleasant. I don't know if it has changed since they became Universal abit, but back with Abit Classic Edition all was well (I did advanced replacement RMA as well).
I heard Abit went down the hill lately . Wish I knew this before I purchase their Motherboard. I would like to know what their RMA is like as well. My Abit IP35 Pro is still going strong, hopefully it will last me a long time.
1. remember that people are far, far more willing to post on a forum with a complaint than with an "attaboy".A truthful place to find out what their RMA support is by going to their eRMA forums..
1. remember that people are far, far more willing to post on a forum with a complaint than with an "attaboy".
Consider the millions of mobos that they ship per annum, the expected return rates (I believe that low single figs i.e. 2-3% is considered normal), the 3 year warranty etc.& by my simple maths you could be looking at ~30,000 plus RMAs a year in the US.
How many complaints do you see compared to that?
2. the fact that those posts are allowed to stay there (on many other forums they would disappear) & in fact that there is that subforum at all shows that abit are above board.
I am aware of some of the behind the scenes stuff - it may not always be the smoothest in the US but they will never walk away & leave you hanging.
In the UK you would usually get an RMA replacement in 4-5 days albeit they quote 9-10 working days & hopefully that is the standard that abit USA will be aiming for.
By comparison Asus RMA in the UK are a joke & DFI doesn't even exist.
Is that the norm with all MB manufacturers ?i rma'd an ip35 pro couple months back. i didnt get the cross ship because i had a dfi lp ut to swap in. but i got a board back in less than 2 weeks. i didnt call anyone, just filled out the rma request form, got an rma # like the next day. be aware that they will ship you a used, repaired board back. they are very up front about this in the rma doc.
as I said though things are slower atm due to illness in the RMA department.
Yes & I think you'll find Abit Sean was last online 9th January. Buff has done a great job in sean's absence providing as ever good advise & support, but it can't' count as official Abit support. I got the IX38 QuadGt looking forward to trying my 1st Abit board fore a very long time, having seen many talk about the graet support from Abit, Sadly i'm still waiting to see any better service than from other mobo manufacturers.f your in the uk you can post here
Is that the norm with all MB manufacturers ?
you weren't meant to see anything about illness but an email addy to use.I hope everybody gets better, but that's a pretty lame excuse for a million dollar, multi-national company. I read thru the whole thread and didn't see any sickness excuses,
Yes & I think you'll find Abit Sean was last online 9th January.
you haven't needed physical support though afaik (barring the fan clips which I'm now starting to see reports of them appearing)?having seen many talk about the graet support from Abit, Sadly i'm still waiting to see any better service than from other mobo manufacturers.