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12v only .89v? Silverstone OP1000-E

Zoson

Zoson

Supreme [H]ardness
Joined
Aug 4, 2001
Messages
6,113
So I had an OP-1000E go bad, and show that it was supplying crap voltages on the 12v.

I sent it back and got a replacement from silverstone(different serial #). This new PSU is doing almost the exact same thing:
n612230296_6400718_3124643.jpg

As you can see, the 12v rail is only producing .89v.
I'm certain it's not the DD5, I've tested it with two other PSU's.

Did silverstone send me a psu that's busted as a replacement???
 
Have you checked it with something else besides that? Like a voltmeter and that would tell you if that device is having issues or the p/s.

Good Day
 
KILLER_K said:
Have you checked it with something else besides that? Like a voltmeter and that would tell you if that device is having issues or the p/s.

Good Day
Click to expand...

Don't think it's the DD5, I have tested it with two other PSU's... one of which is running a computer right now....
Here it is on a different psu:
n612230296_6401089_5475432.jpg
 
Humor us - measure it with a DMM anyway. If it were really that low, it wouldn't boot the computer.
 
I wonder if the OP1000 has some kind of thing that measures the load and lets the voltage out accordingly, and that thing isn't pulling any current through it, therefore no need for the full 12 volts while it's on the test bed.
 
Yea, i just find it odd for you to get another back that is doing the same thing. And since it has a different serial number and it does the same thing is weird indeed.

Good Day
 
Oklahoma Wolf said:
Humor us - measure it with a DMM anyway. If it were really that low, it wouldn't boot the computer.
Click to expand...
It doesn't boot the computer. The other one didn't either after doing this. It's also worth noting that the DD5 didn't exhibit this behavior on the old one before it went bad.

I went out and bought a digital multimeter from radio shack, and across the 12v there is an average of about 1v. spiking between .5v and 20v... It was cheap so whatever.

RADEoN said:
I wonder if the OP1000 has some kind of thing that measures the load and lets the voltage out accordingly, and that thing isn't pulling any current through it, therefore no need for the full 12 volts while it's on the test bed.
Click to expand...
I thought about this one, so I plugged in my 3x WD Raptors. They didn't spin up.

The DD5 still registered low voltage. And then the display started flickering... Really seems like it's just busted.
 
If a multimeter reads the +12V rails as being anything outside the range from 11.4V to 12.6V, it's RMA time.
 
Has anyone done a full review of this PSU yet? :)
 
I think I should note that the replacement from silverstone was scratched on three sides, and had obviously been used before. The screw holes for mounting it were slightly 'pulled' out because whoever had it before overtightened them.

I'm fairly disappointed in both the product, and the company. I don't think that expecting a working PSU from my RMA is asking too much. Getting an obviously used PSU is one thing... Getting an obviously used PSU that doesn't work is totally another. So far silverstone has $220 of mine, and I have nothing to show for it.
 
Thanks guys :)

Doesn't sound like a PSU I'd want in my own system... 100 mV ripple on the 12V rail and 40 mV on the minor one sounds too close for comfort. The choice of capacitors inside it makes me want to make a run for a Seasonic or CWT-built unit instead :p

But yes, getting an obviously used PSU back from an RMA, which is also defective, is a bad thing no matter how good the PSU may be.
 
This is not the norm for the company, i have used many of their units with no problems and their customer support is fantastic. Be sure to call them, explain your concern and im sure they will make it up to you.
 
So I got an email from Silverstone:
Silverstone Rep said:
Dear Zoson,

Our units are tested, as you can see from the pictures above, with a power supply tester at different amounts of load. Software tester can sometime be unreliable depending on the manufacturer of such software. The unit you return for replacement was received as a defective unit with no power, but in addition to this, the unit had physical damage. There were some cosmetic scratched on the unit which is understandable from installation but the 24 pin cable clip was also broken, signs of poor handling during installation or removal of the unit.
Our warranty policy states SilverStone "may repair or replace the defective product or furnish a refurbished product that is not new but has been functionally tested". For more information of our warranty policy you can visit our site under contact us or at the following link http://www.silverstonetek.com/downloads/USA_PSU_warranty_2008.pdf.

Our management team has offered to replace your OP1000-E power supply with a refurbished ST1000 unit. Shipping cost will only be cover one way if you choose to go with this course of action.
Click to expand...
So, they deny that there is any possibility that the PSU they sent me is bad, they accuse me of 'physical damage' to the original PSU because I snapped the retention clip off the ATX24 pin, and 'cosmetic scratches' on the case of the PSU itself. And they completely disregard the fact that the DD5 is not a software tester(I sent them the photos on this thread, and more in fact.)

The photos they sent show the atx 24pin without the clip, and the psu hooked up to a load tester showing flatline across the board for all voltage rails. /sarcasm SURELY breaking off the retention clip from the conenctor causes a PSU to flatline, right? /sarcasm

Finally, they are 'offering' to replace it with a different model PSU, once again refurbished.

Completely unacceptable. I couldn't take the ST model even if I wanted to, because it won't fit in my case.

Now I have to waste even more time calling them and getting someone high enough on the command tree to actually do something.

This was my first time ever buying a Silverstone product. You can bet it is the last time I will EVER buy anything Silverstone branded.
 
Shame to hear that, hope you don't fall through the cracks of an otherwise good company.
 
Not to be a disgruntled jerk, but good companies don't have cracks. That's what makes them good.

I spent about an hour on the phone with 'david' from silverstone, who is apparently a supervisor. After arguing back and fourth he agreed to send me a *new* OP-1000E once this PSU has been sent back.

Not entirely what I would expect after a fiasco like this(nothing short of a cross-ship with a new PSU would satisfy me, honestly), but sufficient.

There will be hell to pay if the third PSU doesn't work.
 
Zoson said:
Not to be a disgruntled jerk, but good companies don't have cracks. That's what makes them good.

I spent about an hour on the phone with 'david' from silverstone, who is apparently a supervisor. After arguing back and fourth he agreed to send me a *new* OP-1000E once this PSU has been sent back.

Not entirely what I would expect after a fiasco like this(nothing short of a cross-ship with a new PSU would satisfy me, honestly), but sufficient.

There will be hell to pay if the third PSU doesn't work.
Click to expand...

I hear ya man, i too have had issues even with so called highly rated customer supported company's many times, it happens. :mad:

Lets all hope the third times the charm, good luck.
 
How did you break off the retention clip of the 24-pin connector anyway? I find that clip to be hard enough to just bend a little to make it release. Did you pry it loose with a screw driver or so? :)

But yes, the customer service of Corsair is a reason why I went with one of their PSUs last time. Having a product which generally just works well, and has proper backup if it doesn't anymore is worth something.
 
Elledan said:
How did you break off the retention clip of the 24-pin connector anyway? I find that clip to be hard enough to just bend a little to make it release. Did you pry it loose with a screw driver or so? :)

But yes, the customer service of Corsair is a reason why I went with one of their PSUs last time. Having a product which generally just works well, and has proper backup if it doesn't anymore is worth something.
Click to expand...

I dunno, the funny thing is it broke when I was unplugging it from my board, after the PSU died. Don't think I was even abusing it... The thing snapped off with very little pressure. Not the first time I've broken the clip though, the Athlon from my sig doesn't have the clip on either the 12v or the 20pin going to the motherboard.
 
Zoson said:
I dunno, the funny thing is it broke when I was unplugging it from my board, after the PSU died. Don't think I was even abusing it... The thing snapped off with very little pressure. Not the first time I've broken the clip though, the Athlon from my sig doesn't have the clip on either the 12v or the 20pin going to the motherboard.
Click to expand...

You're sure you aren't the Hulk or so? :D
 
Elledan said:
You're sure you aren't the Hulk or so? :D
Click to expand...

I dunno, my bottom line is that breaking a plastic retention clip doesn't break a whole PSU...

悲しさのために。
:(
 
I had just RMA'd a Silverstone Strider ST-1000 with Silverstone, havent tested the new replacement yet.
But after hearing this I really think I need to.

The silverstone lasted me a little over a year before it broke down.
I bought Another PSU (Thermaltake Toughpower 1200w) before RMA of the strider, so now the strider is a backup replacement for me.....just got the replacement last week....going to test it tonight.....
 
So I finally got a replacement from Silverstone yesterday.
That really makes this entire ordeal longer than an entire month to get sorted out.

The replacement they sent this time was a NIB OP1000-E. Not a refurb.
 
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