Origin did something right.

cageymaru

cageymaru

Fully [H]
Joined
Apr 10, 2003
Messages
22,092
Today I was staring at Origin wondering if I really wanted to play BF3 badly enough that I would actually support EA. So I said to myself I'll give them a test. Hopped on Live Chat to request something weird.

I explained to the Live Chat person named Valeria that I had purchased MoH long ago, but lost my discs in my storage unit when I moved. I was wondering if she could hook me up with a downloaded copy to replace the physical one. I explained that I did take the time to register it, and that she can check my stats on the Gun Club website.

Valeria asked me what my serial code was and I responded that I didn't have a clue as the Dvd case was in storage. She didn't promise me much, but offered to try to help. 2 minutes later I had MoH in my list of games. Can't beat that for customer service!

So in short I finally had a good experience with Origin. I wish my DLC for DA:Origins Ultimate Edition worked, but this kinda made up for it. Still wary of EA, but good customer service goes a long way to winning me over.

At least now I may be willing to give them a chance even though I still think that not every publisher needs proprietary software running on your system to play their games. But if they are willing to sell Indie and other publisher's games on their service then I would consider them to be another Steam / Direct2Drive / Impulse, etc. This last statement has yet to fully materialize, so I'm just watching to see what they do in the end.
 
Origin customer support >>>>>>>>>> Steam customer support. It's not even close. Everyone bitching about Origin non stop needs to open their eyes.
 
Oh no, you are about to awaken a hells army right now.. Shouldnt of mentioned the words Origin and Good in the same sentence..

Commence "BS ORIGIN SUCKs" and irritations below this line:
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Lol
 
I still will not install Origin on my computer, EA is the worst company in the entire gaming universe besides Activision.

I don't want to support EA or this direction of having every publisher have their own online DD service, I don't want a tray full of 11 different publisher's DD icons.
 
Dragon Age DLC issues are all on Bioware's head. They fucked something up with that system, majorly.
 
Fail said:
I still will not install Origin on my computer, EA is the worst company in the entire gaming universe besides Activision.

I don't want to support EA or this direction of having every publisher have their own online DD service, I don't want a tray full of 11 different publisher's DD icons.
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You know full well that will never happen because the market will never support it.
 
Derangel said:
You know full well that will never happen because the market will never support it.
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If enough people vote with their wallets and support this direction, then it will indeed happen, voting with your wallet tells companies how far you're willing to go or where you draw the line.

I choose to support indie devs and studios who don't use onerous DRM schemes.

EA is not a good company, and I vote with my wallet by not buying their games.

I don't buy Ubisoft's games on PC either. I don't buy Call of Duty, and I won't be buying Diablo 3.

I will likely be playing Torchlight 2 instead, and I will probably be playing Counterstrike: Global Offensive instead of Battlefield 3 or Call of Duty MW3.
 
Well Steam support is done by email and was pretty painless also. The live EA support has been pretty helpful except for the one CSR that I wanted to choke for being a jerk. I preordered the Collector's Edition of SWTOR and they charged me $160 instead of $20.

I tried to explain to them that the card that I used to order the game with has a limit to keep my bank account from getting drained by CC thieves. And that the preorder page said $20 will be charged and not $160. She talked crap to me and told me it was my fault for placing the order on a card that had a $150 limit and it was my bank's fault for overdrafting me. Needless to say I got the transaction reversed through my bank.

So yea, there are good and bad experiences with these different services. I just wanted to point out a good experience I had with Origin.
 
Fail said:
If enough people vote with their wallets and support this direction, then it will indeed happen, voting with your wallet tells companies how far you're willing to go or where you draw the line.

I choose to support indie devs and studios who don't use onerous DRM schemes.

EA is not a good company, and I vote with my wallet by not buying their games.

I don't buy Ubisoft's games on PC either. I don't buy Call of Duty, and I won't be buying Diablo 3.

I will likely be playing Torchlight 2 instead, and I will probably be playing Counterstrike: Global Offensive instead of Battlefield 3 or Call of Duty MW3.
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The thing is people WON'T support a dozen different services. If EA came make Origin competitive then I'd say it would be enough major services. EA is adding 3rd party games to Origin so that says they're looking at a lot more than it just being a portal for their own games. They need to get away from using DigitalRiver though.
 
Derangel said:
Dragon Age DLC issues are all on Bioware's head. They fucked something up with that system, majorly.
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This may very well be true. I still have an extra copy of Ultimate Edition that won't authorize either.
 
You shouldn't have to fight to get your DLC to work, that's something else entirely.

Of course Origin is going to do something right sooner or later, even a broken clock is right twice a day.
 
Fail said:
I still will not install Origin on my computer, EA is the worst company in the entire gaming universe besides Activision.

I don't want to support EA or this direction of having every publisher have their own online DD service, I don't want a tray full of 11 different publisher's DD icons.
Click to expand...

You sure do have a big opinion on something you have never used. Do you tell people a ( insert random movie ) is good that you haven't seen it?

And the direction they are going is the same as steam. Probably should uninstall Steam too. Since you don't like that direction.
 
Fail said:
You shouldn't have to fight to get your DLC to work, that's something else entirely.

Of course Origin is going to do something right sooner or later, even a broken clock is right twice a day.
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I agree completely. It's one thing to have launch issues, but DAO never fixed those launch problems. DA2 and ME2 don't have those issues, just DAO.

EA's customer service is pretty good. They seem to actually hire good support people and it's based in the US. So at least they have something going for them. They at least seem to be more serious with Origin than they ever were with EADM.
 
Dion said:
You sure do have a big opinion on something you have never used. Do you tell people a ( insert random movie ) is good that you haven't seen it?

And the direction they are going is the same as steam. Probably should uninstall Steam too. Since you don't like that direction.
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Steam is owned and operated by Valve, a good company.

Steam also has all 70ish of my games on it, it also has my friends list and all the rest of my stuff.

I don't want that split up among 20 different gaming companies DD services.

EA doesn't have a stellar reputation, but for some reason people continue buying their shit.
 
I like both steam and origin and competition can only be better for us. However, freaking hate having multiple software !!!
 
Katalysis said:
Origin customer support >>>>>>>>>> Steam customer support. It's not even close. Everyone bitching about Origin non stop needs to open their eyes.
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im sorry but thats just plain not true. i got no opinion on origin because i dont use it but ive used steam support multiple times ie preorder refund (moh heroes6 blackops), cdkey not authentic (cs 1.6), game not appearing in my game menu, and all of those problems were resolves without issues.
 
Fail said:
You shouldn't have to fight to get your DLC to work, that's something else entirely.

Of course Origin is going to do something right sooner or later, even a broken clock is right twice a day.
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Ha ha very true!

The only real knock I have against Steam is that when my internet goes out, I don't have access to my games. And this Time Warner shit drops connections like flies trapped in a cloud of Raid. I moved from my house that is paid for to experience good internet (and other reasons). I think I might just move back and hop on my 500 Kb Embarq ADSL.

You must login to put Steam into offline mode before you can access your library of games. Click here to test your internet connection to see if you can login. How in the hell am I supposed to know when the internet is going to go out? Am I supposed to anticipate Time Warner having technical difficulties?

Yes that isn't the exact message, but it's pretty darn close.

:)
 
Fail said:
Valve has a plan in place for that, it's unknown if EA does.
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This is true, though nowhere in Steam's TOS or any legally binding document is that plan laid out. The only reference to it is a post on a Steam forum so they would be under no legal obligation to follow through and even if they do the promise would only apply to their games because unless there is a clause for it in the contract publishers signs they would have no legal right to modify games they don't own. In other words the promise is little more than PR crap.
 
Even if it doesn't, I'm sure there are/will be methods we cannot talk about on this forum that can open your games for you on Steam in the event that it does occur.

This is just supposing your scenario of it being PR crap and nothing actual that occurs if Valve shuts down Steam.
 
Fail said:
Even if it doesn't, I'm sure there are/will be methods we cannot talk about on this forum that can open your games for you on Steam in the event that it does occur.

This is just supposing your scenario of it being PR crap and nothing actual that occurs if Valve shuts down Steam.
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Same with Origin and actually as long as EA doesn't keep requiring new games to have Origin running the servers going down would be pointless since it would work fine without it (yes I know about that little thing about Origin games not working if Origin isn't installed. I need to test this out at some point).

I think Valve would try to do something, if they are legally allowed to do it. Still I don't put much faith in what is essentially a verbal promise with no real evidence that says it's possible on a grand scale.
 
Fail said:
I still will not install Origin on my computer, EA is the worst company in the entire gaming universe besides Activision.

I don't want to support EA or this direction of having every publisher have their own online DD service, I don't want a tray full of 11 different publisher's DD icons.
Click to expand...

Uh, given that all my origin games can be launched from the Windows Game hub? Yeah - not bad at all. EA did it right. Steam forced you into their system.

Oh, and the BF3 games hub will allow you to view friends from there? No different than BC2 on steam. You need to go to the server selection, open friends list (which is NOT the steam friends list) and go from there. The system hasn't changed, other than where you get your game from. And given that in past we all had shelves full of CDs and DVDs, I think that have 4 icons for digital distributors isn't such a bad thing after all.
 
aintz said:
im sorry but thats just plain not true. i got no opinion on origin because i dont use it but ive used steam support multiple times ie preorder refund (moh heroes6 blackops), cdkey not authentic (cs 1.6), game not appearing in my game menu, and all of those problems were resolves without issues.
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Well, thanks for playing then. :rolleyes:
 
Derangel said:
What happens to your games bought through Steam when Valve shuts down their servers?
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Well if I remember right, Gabe promised to keep them available for download if Steam died off. I don't remember the specifics though. But I do remember him addressing it at one time or another.
 
Valve and EA aren't going anywhere. They will be apart of your gaming lives for many years to come.
 
Derangel said:
Same with Origin and actually as long as EA doesn't keep requiring new games to have Origin running the servers going down would be pointless since it would work fine without it (yes I know about that little thing about Origin games not working if Origin isn't installed. I need to test this out at some point).

I think Valve would try to do something, if they are legally allowed to do it. Still I don't put much faith in what is essentially a verbal promise with no real evidence that says it's possible on a grand scale.
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I don't know for every game, but BC2 will run (multi and single without logging in) with Origin uninstalled (even after a restart). I don't know if it will need to reauthenticate at some point, in which it will fail to run, bit I guess I will leave Origin uninstalled until the BF3 beta to test this.

This does at least suggest that Origin itself does not serve as DRM beyond possibly initial activation, and that any further DRM requirement is dependent on the individual game.
 
Fail said:
I still will not install Origin on my computer, EA is the worst company in the entire gaming universe besides Activision.

I don't want to support EA or this direction of having every publisher have their own online DD service, I don't want a tray full of 11 different publisher's DD icons.
Click to expand...
blah blah blah blah
why do you continue to litter these threads? we get it, you don't like it.
so why bother commenting when your not adding anything of value (just like this reply).
 
I had no issue with origin, and even had half a dozen games on it, until my account got hijacked, now I can't get it back and have been in customer 'service' hell since.

Now I have an issue with origin.
 
Roliath said:
blah blah blah blah
why do you continue to litter these threads? we get it, you don't like it.
so why bother commenting when your not adding anything of value (just like this reply).
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Because I can share my opinion on the topic, because it's relevant, and there's no rule saying I cannot.
 
Yakk said:
I had no issue with origin, and even had half a dozen games on it, until my account got hijacked, now I can't get it back and have been in customer 'service' hell since.

Now I have an issue with origin.
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You know that's how most people are about any product. Everything is peachy and lovely until it fails for them. Then they say something like, " Origin CSR's didn't help me with my problem!" and 2 dozen people tell them how it works perfectly for them. No matter how many times they explain a legit problem, others will bash them and tell them it's their fault or that they are they are a minority thus it doesn't count.

What should happen is that people ban together to assist the manufacturer with getting the issue fixed. Or if the manufacturer isn't caring, to spread the word about their dissatisfaction with a service. But all that leads to is more bashing of the individual that has the issues.

Would be nice to write a document that explains what consumers could reasonably expect with these new services. Present it to the various players in the field and see if they have similar ideas on how to improve their products to suit consumer needs. But that guy would be branded an evangelist and bashed again.

Well maybe I'm slightly jaded; but that's how I see these discussions going right now.
 
Katalysis said:
Origin customer support >>>>>>>>>> Steam customer support. It's not even close. Everyone bitching about Origin non stop needs to open their eyes.
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It's probably worth mentioning that while steam support is considered by some to be sub par, I've got over 200 games on steam and only ever had problems with one of them (dead space, which is an EA game funnily enough) and steam ended up refunding the purchase within a few days.

Give us all some perspective on the matter. But yes, steam support isn't the best, it usually takes far too long to get a response from them from what I've read online.
 
If you didn't want every publisher or developer having their own digital delivery platform then you shouldn't have started using Steam and used only third party digital distribution.

Also Valve is just as bad as EA or Actizzard, don't kid yourself.

HATZ.
 
Bobthecoolguy said:
If you didn't want every publisher or developer having their own digital delivery platform then you shouldn't have started using Steam and used only third party digital distribution.

Also Valve is just as bad as EA or Actizzard, don't kid yourself.

HATZ.
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I just don't get people like who are totally willing to bend over and present their ass to Valve with a sign saying "I LIKE YU SOOOO MUCH PLEES RAPE ME NOW."

Hats ruined TF2 btw. How often do people idle while trading? Trading should be out of game only.
 
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