Apple: Do Not Confirm/Deny or Remove Malware

I don't know about you guys. But if I am joe user and I get a malware infection I am sure as shit not taking it to DELL or Apple to fix. I'm going to go to a AV vendor to get that kind of support.
 
brywalker said:
An anti Apple post from Steve? Say it ain't so!!
<snip>blah, blah, blah <snip> No news here.
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Congrats! You literally went down the list and did exactly what everyone accuses kool-aid drinking Apple apologists of doing.

Please read thread before commenting because, believe it or not, it will help keep you from proving everyone's point with posts like yours.

You even got the little "dig" in there about me. Textbook Apple fan bro, textbook. :D
 
Steve said:
Congrats! You literally went down the list and did exactly what everyone accuses kool-aid drinking Apple apologists of doing.

Please read thread before commenting because, believe it or not, it will help keep you from proving everyone's point with posts like yours.

You even got the little "dig" in there about me. Textbook Apple fan bro, textbook. :D
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LOL, this would be called "getting pimp slapped" and I believe Steve just showed us his Native American ID Card, showing his Slapahoe tribe membership.
 
phide said:
That right there is some damn impressive brown nosing, Weaz.
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Because anyone who disagrees with a fanboy troll is surely brownosing a forum mod. Sure thing, Phide. There's no hint of biases with every post of yours, nope.
 
phide said:
Dell, HP and others will refer you to a service to whom you must pay for malware/virus removal.
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Yeah they do. Before Microsoft made Defender and Security Essential, the only protection they offer was Forefront for businesses and unless you had that, Microsoft was hands-off on removing virus and malware from your computer unless the fix if offered through Windows Update or in support.microsoft.com - most of which are just preventive measures. Microsoft would tell you to discuss it with your anti-malware and anti-virus provider: Norton, AVG, McAfee, Esset, and so on.

Only recently Microsoft got their feet in the malware and antivirus game. Perhaps Apple just don't yet see the need to since infections are fewer for them.

I'd imagine they'll need to offer something similar to MSE fairly soon with the slow rise of Mac users.
 
techrat said:
Because anyone who disagrees with a fanboy troll is surely brownosing a forum mod. Sure thing, Phide. There's no hint of biases with every post of yours, nope.
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phide said:
Not at all. But when someone's head is so far up someone else's ass that you can't tell where one person end and the other begins, yeah, that's what I call "brown nosing" :)
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You could also call it a human centipede. Sorry, couldn't resist.
 
Azhar said:
I'd imagine they'll need to offer something similar to MSE fairly soon with the slow rise of Mac users.
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Possible. They'll hold off for as long as they can on that, though, and I think with some of the security improvements coming down the pipe in 10.7, they should be in fairly good shape for a while to come.

At this point, it's really more of an educational issue than it is a vulnerability issue. If users were better educated as to the implications of entering their password into OS X's privilege escalation prompts, malware on the platform could be pretty effectively negated. Even a simple "beefing up" of the prompts themselves, with a Windows-like dimming feature, would help enormously. Malware just isn't an issue in OS X provided you aren't completely careless about what you're doing and how you respond to those prompts.
 
phide said:
Not at all. But when someone's head is so far up someone else's ass that you can't tell where one person end and the other begins, yeah, that's what I call "brown nosing" :)
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Let me see, you got pimp slapped, I laughed about it and Steve a Slap-a-hoe Indian, and you call it "brown nosing." Hmmm, what do they call it when you have your head up Apple's ass so far that you can't figure out the difference between where your head starts and Apple's ass begins?
 
TheWeazmeister said:
Let me see, you got pimp slapped, I laughed about it and Steve a Slap-a-hoe Indian, and you call it "brown nosing."
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That was "brywalker", not me. This is what I said:
phide said:
I personally believe Apple should do malware removal on-site. If they want to charge a fee for it and have users sign liability waivers, that's fine, but I do believe they should take a more appropriate response to malware incidents.
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TheWeazmeister said:
Let me see, you got pimp slapped, I laughed about it and Steve a Slap-a-hoe Indian, and you call it "brown nosing." Hmmm, what do they call it when you have your head up Apple's ass so far that you can't figure out the difference between where your head starts and Apple's ass begins?
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So Phide's real name is Kyle?

AWESOME! He can do web! He can do email, AND IT SHITS IN HIS MOUTH!
 
phide said:
That was "brywalker", not me. This is what I said:
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LOL...My calling someone else getting pimp slapped funny and saying Steve is part of the Slap-a-hoe tribe is what you found to be brown nosing...Brilliant, I apologize I should have given you way more credit for being even more funny.
 
i want to know the proper method to remove mac defender....is there a MBAM for mac? i support a few people with macs but no one has brought anything to my attention yet.
 
Azhar said:
Yeah they do. Before Microsoft made Defender and Security Essential, the only protection they offer was Forefront for businesses and unless you had that, Microsoft was hands-off on removing virus and malware from your computer unless the fix if offered through Windows Update or in support.microsoft.com - most of which are just preventive measures. Microsoft would tell you to discuss it with your anti-malware and anti-virus provider: Norton, AVG, McAfee, Esset, and so on.

Only recently Microsoft got their feet in the malware and antivirus game. Perhaps Apple just don't yet see the need to since infections are fewer for them.

I'd imagine they'll need to offer something similar to MSE fairly soon with the slow rise of Mac users.
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Microsoft didn't produce an AV product, but they did support users with Malware free of charge (online and telephone support) In addition, they've been providing the Malicious Software Removal Tool as a part of Windows update for more than 6 years now.
 
ryko said:
i want to know the proper method to remove mac defender....is there a MBAM for mac? i support a few people with macs but no one has brought anything to my attention yet.
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I'm just gonna use this opportunity to repeat what I've been told so many times before...

"Best way to remove the malware is to switch."
 
ryko said:
i want to know the proper method to remove mac defender....is there a MBAM for mac? i support a few people with macs but no one has brought anything to my attention yet.
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It seems fairly straightforward. Force quit MacDefender via Activity Monitor, clear out any entries of it in the Login Items pane, drag Mac Defender to the trash (and empty it) and do a Spotlight search for any (potential) remnants. Clear those out if any are found and you're done.

techrat said:
I'm just gonna use this opportunity to repeat what I've been told so many times before..."Best way to remove the malware is to switch."
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To what platform should Mac users switch to?
 
For those asking about Microsoft's handling of malware infections on Windows, you can always call 1-800-PC-Safety for help with handling an infection.

I'm sorry, I don't know about international numbers, but this site appears to have them:
https://consumersecuritysupport.microsoft.com/default.aspx?mkt=en-us&st=1&wfxredirect=1

For those asking how long the number has been available, I don't actually remember when it got turned on, but it's been many years...

This posting is provided "AS IS" with no warranties, and confers no rights.
 
griffinhart said:
Microsoft didn't produce an AV product, but they did support users with Malware free of charge (online and telephone support) In addition, they've been providing the Malicious Software Removal Tool as a part of Windows update for more than 6 years now.
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And how many of those 6 years have Windows Update actually worked when one needs to download the latest Malicious Software Removal Tools to remove the latest malware on their Windows machine?
 
Strange that Apple believes this type of policy won't hurt them. This type of thing was bound to get exposed and perceived negatively by the public. I'm not even sure it is legal for them to service their products without being honest about the condition of the product.
 
If you take you car to the mechanic and he didn't tell you that someone had tampered with the car's computer, I'm pretty sure he would be in some sort of trouble. I realize that an Apple product isn't a car, but it does make my point. A place cannot provide service for a product if they aren't going to be honest about and with the service that they provide.
 
Azhar said:
And how many of those 6 years have Windows Update actually worked when one needs to download the latest Malicious Software Removal Tools to remove the latest malware on their Windows machine?
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Often in my experience. When a computer left the shop i would make sure it was set to run at boot up, did the same with my parents pc`s and havent a headache since. But if you want to argue its validity thats another argument.

I have also ensured mine stays updated since my wife seems to think updates are unimportant and IGNORES them no matter how many prompts she gets. I go on a trip, come and find flash updates, 20+ windows updates and a slew of others, she handled it by continually clicking igore or "x" instead of just updating ... so aggravating!
 
Azhar said:
And how many of those 6 years have Windows Update actually worked when one needs to download the latest Malicious Software Removal Tools to remove the latest malware on their Windows machine?
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All of them. In fact, by June 2006, the tool had successfully removed 16 million instances of Malware from 5.7 million unique windows machines.

So again, MS has been providing ongoing support for Malware removal for YEARS, offers free telephone support for all security issues. Apple on the other hand, refuses to admit or deny if a users Mac is infected with Malware, and instead makes the user deal with it on thier own.

The simple fact remains, at least when it comes to supporting users in reguards to Malware, MS support for these problems is far superior to Apples support for Malware.
 
phide said:
To what platform should Mac users switch to?
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Any platform that provides service to customers wanting to remove such malware and will give advice on how to prevent it in the future.

I'll give you a hint: It's not Apple.
 
techrat said:
Any platform that provides service to customers wanting to remove such malware and will give advice on how to prevent it in the future.

I'll give you a hint: It's not Apple.
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The problem is that Microsoft has done a TERRIBLE job of bringing this to the forefront. People's ideas on Microsoft are based on literally ancient times (in computer terms) and Apple's advertising. If Microsoft did a better job "educating" the masses in the same way that Apple did with this PC vs Mac ads, we would see a switch.
 
techrat said:
Any platform that provides service to customers wanting to remove such malware and will give advice on how to prevent it in the future.
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So you're suggesting that users facing problems with malware on a platform that has very little malware switch to a platform with substantially more malware? Is that correct?
 
phide said:
So you're suggesting that users facing problems with malware on a platform that has very little malware switch to a platform with substantially more malware? Is that correct?
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Proper protocols in place it really shouldn't matter. What does matter is how the matter is taken care of after it happens. In this case it seems like Apple is dropping the ball. I haven't had malware problems in years on either my PC or my Mac. Of course I know how to take proper precautions; however, when my parents wanted a computer I took the less than altruistic way out and recommended them an Apple.

Got them Apple care and said if they have any problems that they can call Apple tech support. Apple has treated them good with their tutorials and tech help, but if my parents actually ever did run into this situation and Apple wouldn't help them I have to admit I would be less than pleased, so much so that I would recommend a switch for them.
 
Climber said:
Proper protocols in place it really shouldn't matter. What does matter is how the matter is taken care of after it happens.
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I would argue that it matters quite a bit. Malware is so named not because it is docile and harmless but because it is malicious, and you take care to avoid being hit with it for just that reason.

The distinction there is not inconsequential. Suggesting that someone switch from OS X to Windows due to a malware incident because Microsoft has a malware helpline (and Apple most obviously does not) is, in my mind, akin to suggesting that someone jump into a firefight because they're wearing a Kevlar vest and they have an HMO plan. Would you rather be the guy in the middle of a firefight wearing Kevlar or would you rather sit on the sidelines knowing that there's some small likelihood that you might get grazed by a bullet?
 
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