XBox Live Support Blows...

AthlonXP

AthlonXP

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Oct 14, 2001
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So my account was hacked and someone put on $200 worth of points purchases and then immediately transferred them to another account. So obviously once I caught wind of this I called Xbox Live support and basically they have to close my account for 2 weeks in order to do the investigation. The transaction clearly shows the account all the transfers were made to so I have no clue why I have to be punished for this. Sorry for the rant, I called my CC company to dispute the charges, just does not make any sense.
 
wait what? how are you being punished again? They close your account so that they can investiage and then whent hey are done, they will re-open your account if they find you did nothing wrong,,,,,,,
 
You had 200$ worth of points just sitting on your account? Come on man. Buy as you go so this stuff won't happen.
 
tuaarita said:
You had 200$ worth of points just sitting on your account? Come on man. Buy as you go so this stuff won't happen.
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read it again, someone purchased $200 in points then transferred the points to another account.
 
Id hate to see what you say when someone jacks your credit/debit card, they just close the current one and you have to wait for them to mail you a new one. So your kind of stuck without payment if thats what you use to pay. I would say what they did is pretty standard. They need to figure out what happened and if you start playing it and buying stuff that could mess that up or you could claim what you bought was the thief also.
 
Waaait so if someone gets my XBL-account info, they can buy anything with it if it has my credit card info on the account? That is just shitty.
 
Take it as a security lesson. Stop giving out personal information and don't use easy to guess passwords, especially if based on that personal information. Also, one time use CC #s are your friend.
 
pxc said:
Take it as a security lesson. Stop giving out personal information and don't use easy to guess passwords, especially if based on that personal information. Also, one time use CC #s are your friend.
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I don't even put my CC in xbox live, way back when you couldn't cancel your sub on the xbox or online you had to call them, it was lame. I buy prepaid subs and points now if I need anything.
 
Zepher said:
read it again, someone purchased $200 in points then transferred the points to another account.
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Another reason why I don't tie my credit card # to my account. I just purchase the points or live memberships from amazon and dial in the card # from there, never use my credit card so crap like this doesn't happen!
 
I can't deal with them either. A situation came up with an expired credit card and a refund was necessary. They said they refunded the money, their page says it was refunded, yet it has been five months and I haven't gotten the money back yet. I call every month, have to explain everything all over again, just to get told it might come back next month.

Actually, they the lady told me it could be next month, or I might not get it refunded until my xbox live subscription runs out. This issue happened in December; my subscription runs out in October. So I either have to keep waiting month to month to see if they do actually refund it, or it may not happen until October. No one has given me a definitive answer.

Just avoid their bullcrap and just buy the cards/points/etc at a store and don't use your credit cards on the xbox itself.
 
munkle said:
I don't even put my CC in xbox live, way back when you couldn't cancel your sub on the xbox or online you had to call them, it was lame. I buy prepaid subs and points now if I need anything.
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They removed the option to cancel auto-renew. You have to call them again.
 
caddys83 said:
^this
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Again. I don't think this is possible. If points were purchased through your account, it stays on your account.

The only way they could keep the DLC is if they did license transfer -- and even then that's fishy.

Not saying your situation is fishy -- I just don't get how they can transfer points off of one account.
 
Fail said:
Yet another reason I won't ever buy an X Box
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Do you not use the credit/debit cards either? They do pretty much the exact same thing if your account is compromised. Many other services do the same thing, paypal actually completely closed my account when someone got my password, they didn't even use my account fraudulently. I had to open a completely new account.
 
To the OP, did you happen to get a message over Live like this:

http://some-phishing-site.tk/ Message to All Friends: FREE 1600 Microsoft Point Codes Sponsored by Call of Duty Black Ops, Limited time only.
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Of course that's not the real URL, but I've seen quite a few people, on another message board I frequent, get this message. One person actually went to the site, and they were required to login to your Live account, to get the points, which is of course a trick to get your password.
 
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I have been looking around and everything I come across says you can't transfer points. You can go to your online profile at xbox.com and log into your account and look at your download history and see what they downloaded with your account.

But this doesn't sound right, I have had xbox live for over 4 years and I have never seen the option to even transfer or gift live points.
 
All you guys that have XBOX and purchased XBOX live 1 time with your CC , your account has the CC# no mattet what. Even if you call them they will tell you they removed it.

but log onto XBOX live from a computer and go to your ACCOUNT info and BAM... your CC is still stored on their system. Even though you can't see it throught the XBOX..

So what I did was called my bank and got a new CC sent to me.
Then when its time to renew they just pull the money WTF...
Yeah and getting prepaid 12 month member ships is the best way to go.
much safer and much cheaper..
 
Slaughterhouse59 said:
Glad I got rid of my Xbox but yeah...did not think there was a transfer points option??
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So what you've just said is "glad I got rid of my xbox for reason X. But reason X is invalid, right?"

The guy had a bad password. That's not Live's fault, that's his fault.
 
Clearly you won't find any of this nonsense happening on the Playstation Network.
 
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