Zotac customer support

Criticalhitkoala

[H]ard|Gawd
Joined
Apr 17, 2015
Messages
1,984
Anyone have an experience with Zotac CU Support?

I've sent two RMA request for the same Geforce 970 that I've purchased back in Feb the last 3 weeks, and zero response. There doesn't seem to be a chat on their website. I haven't tried calling the number yet (it looks like it's a Taiwan number).

Just wondering if anyone has any experience or expectations, I'll admit this completely lack of response doesn't make me look forward that this issue will be fixed within a reasonable amount of time.
 

misterbobby

2[H]4U
Joined
Mar 18, 2014
Messages
3,814
um there is a toll free phone number right there on the website...


Contacts


If you would like to speak to our ZOTAC USA Customer Support team directly, please contact them at

1-877-596-6822
Monday - Friday
9:00AM - 6:00PM PST
 

windianrecords

Limp Gawd
Joined
Feb 25, 2016
Messages
375
I had a problem with a GTS 250 fan a while back (when the card was new!) and they cross shipped me a replacement, wasn't any better or worse than my two dealings with EVGA - glad there's a US number for you, let us know if you have any more trouble because I still recommend them occasionally.
 

Criticalhitkoala

[H]ard|Gawd
Joined
Apr 17, 2015
Messages
1,984
Yeah I figured the initial issue was that my browser instantly put me on global. But after finally contacting them a RMA is setup. Just in case anyone has had issues rtecently with their email, they did confirm their email was not getting through to people.
 

magoo

[H]F Junkie
Joined
Oct 21, 2004
Messages
14,489
I have had a very good experience with Zotac CS.

Near immediate responses and excellent service.
 
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