Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.
I've ordered my last two cameras from Beach and I couldn't be happier with the service I received from them. The cameras were shipped and received extremely fast and they're an authorized dealer in regards to canon rebates!
However, I never needed to contact them for an RMA or anything of the like . . . yet. So I can't comment on their CS.