Wonderful BFG rma experience

M

MGDMN

2[H]4U
Joined
Sep 30, 2003
Messages
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I just wanted to post my recent rms experience that I had with BFG. I had originally purchased a BFG 8800GTX off of a member here on the forums and when I received it, one of the capacitors on the outer edge of the board had broken the weld and was loose. So, I got a hold of BFG, online, and told them what my problem was and they said to send the card in for an rma. I had mixed feelings to start with, because I was responsible for the shipping costs to send the card to the company, but I was willing to pay for the shipping costs in order to get a good working card. So, I went to ups and gave them all of my information and sent the card off. On the BFG website, I was able to track the entire process with their RMA tracking option and within 3 days they had received my card. On the same day that they received the card I had sent, they had already processed my card and sent me a replacement, along with a complimentary t-shirt. All in all, I was without a video card for a total of 6 days, and the replacement that they sent me was a BFG 8800GTX OC. The only complaint that I have is that the card that I sent in had a black PCB and the one that they replaced it with has a green PCB but it really doesnt bother me that much. I have to say, I am very satisfied with the customer service that BFG has given me and I would recommend them to anyone.
 
Nice to hear.

MGDMN said:
The only complaint that I have is that the card that I sent in had a black PCB and the one that they replaced it with has a green PCB but it really doesnt bother me that much. .
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That's not a complaint, that's a personal preference.
 
Had I focused my build entirely on black, as in a black case and focused all on black PCB components, like I have before, then it would have been a major complaint. This time around I didnt try to color coordinate.
 
What? That was several years ago, but I tried to color coordinate all of my components. It looked pretty nice, actually. If this thread is going to turn into an attack against me because I actually cared what color my PCB's were, then im gonna close it. It was meant to show anyone who is considering purchasing from BFG that they have excellent customer service.
 
MGDMN said:
What? That was several years ago, but I tried to color coordinate all of my components. It looked pretty nice, actually. If this thread is going to turn into an attack against me because I actually cared what color my PCB's were, then im gonna close it. It was meant to show anyone who is considering purchasing from BFG that they have excellent customer service.
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the black pcb's as i recall were the older 8800 series as the newer ones came with green pcb's.. So I guess the green is better? :D
 
Glad to hear you had a good experience with BFG. Customer service is a valuable asset when choosing which brand of card to buy.
 
Yes, the card I had rma'd was just a plain 8800GTX but they replaced it with a 8800GTX OC, so I was very pleased.


Jasonx82 said:
the black pcb's as i recall were the older 8800 series as the newer ones came with green pcb's.. So I guess the green is better? :D
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hmz said:
BFG always been a great company.
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I agree as I've been using BFG for the past 6 years without issue. Now with their 100 day Trade Up Program, makes it even more of a reason to buy.
 
Good to hear, never owned any BFG, but I am putting together a new build and will keep them in mind.
 
I RMA'd a BFG 6800 OC (the original vanilla 6800, not even a GT/etc) about a year ago and even though the first one they sent me back was borked (worse than the one I'd sent, it wouldn't even boot) they eventually sent me back a working one and told me I didn't even have to send back the first one they'd sent me, heh... I should do some creative decor with it at some point. :p

Good lifetime warranties are the best. BFG and Crucial have both made a loyal customer outta me based on their warranties alone.
 
Usually BFG will cross ship and give you X amount of days to get it to them.Provided you give them a credit card number for their protection I've done it twice.So if your card is going on the fritz make a call and hang in there and hopefully card will last to new one arrives
 
Cross shipping is awesome that makes for a great manufacturer...
 
Jimmmy said:
Cross shipping is awesome that makes for a great manufacturer...
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QFT.

Good to hear about BFG. I didn't know they had a step up program now, that's awesome. They will definitely be on my list next time I'm VC shopping.
 
I RMA's them a GF4 4600 AGP they sent me a GF 6600-OC with a nice black t-shirt!
I will but no othe nVidia flavor!
 
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