KaReeM oF WHeat
Gawd
- Joined
- Jun 23, 2005
- Messages
- 539
sony sucks and here is why...
i finally broke down in june and made the switch from pc gaming to a console. fast forward three months later to when the video card in my ps3 died- artifacts all over the screen as soon as you turned it on.
anywho i went through the online process to get a warranty repair. well the first box sony sent me was sent to the wrong address and sony doesnt allow you to have the package diverted to another address.
well i thought ok maybe it was me and i filled out the form incorrectly so i went through th ewhole process again... Well this time they left my apartment number off of my address. i contacted supported via email and was given some worthless form letter... luckily my ups driver is smarter than anyone working for sony and he dropped it off even though the address was incorrect.
i sent in my ps3 and was really suprised that within a week i got a ups shipping notice via email saying my replacement was on the way. well i noticed that once again sony left off the apartment number. i contacted them again and was once again given the run around.
i contacted ups to have them divert the package to my work address since they said they couldnt deliver it to my aprtment becasue the address was wrong. ups said my options were to drive an hour each way to pick it up or have it sent back to sony... apparently sony specificlly said it couldnt be diverted to another address.
to make matter worse there is a ups distribution center about 15 minutes from my house BUT ups couldnt even send it there and have me pick it up
well i made the drive last night. took me an hour each way.... sony sucks
cliffs:
sony blows.
i finally broke down in june and made the switch from pc gaming to a console. fast forward three months later to when the video card in my ps3 died- artifacts all over the screen as soon as you turned it on.
anywho i went through the online process to get a warranty repair. well the first box sony sent me was sent to the wrong address and sony doesnt allow you to have the package diverted to another address.
well i thought ok maybe it was me and i filled out the form incorrectly so i went through th ewhole process again... Well this time they left my apartment number off of my address. i contacted supported via email and was given some worthless form letter... luckily my ups driver is smarter than anyone working for sony and he dropped it off even though the address was incorrect.
i sent in my ps3 and was really suprised that within a week i got a ups shipping notice via email saying my replacement was on the way. well i noticed that once again sony left off the apartment number. i contacted them again and was once again given the run around.
i contacted ups to have them divert the package to my work address since they said they couldnt deliver it to my aprtment becasue the address was wrong. ups said my options were to drive an hour each way to pick it up or have it sent back to sony... apparently sony specificlly said it couldnt be diverted to another address.
to make matter worse there is a ups distribution center about 15 minutes from my house BUT ups couldnt even send it there and have me pick it up
well i made the drive last night. took me an hour each way.... sony sucks
cliffs:
sony blows.