Western Digital RMA

[Sem]

has anyone RMA'ed a drive to western digital recently
i bought a 1TB Caviar black (WD1002FAEX) only 6 weeks ago and its died

if i return it direct to WD will they send a brand new drive in return or a refurbished one

 

[Old Hippie]

Refurbished is the name of the game unless they don't have your model.

 

[Lateralus]

From what I've read, it seems like most people receive new drives when opting for the advanced RMA service. Standard RMA = recertified drive most of the time.

 

[Dad_of_Three]

I've done 3 in the last year, All have been returned as new. 1 advanced, 2 standard

 

[MatDef]

I've only done advanced rma's, and I've only received new drives.

 

[Old Hippie]

I've only done advanced rma's, and I've only received new drives.

I guess I'm not livin' right.

I've always used the advanced RMA system and have never gotten a new drive.

 

[pjkenned]

Last three WD RMA's I got new drives... after over two weeks of waiting.

My first and only Hitachi RMA took awhile, but a new drive in a retail pack w/ SATA cable and stuff was what came back. Pretty cool.

I also think that the newer your drive is the higher odds you get a new drive back.