WD software not detecting new WD external, though Win10 does.

[LiquidX]

Have strange problem where the WD software does not reconize my new WD P10 external. Windows sees it fine and I can use it normally but WDs own software does not recognize it in any way like it does my other WD drives. Googled and just cannot find a fix for this. Any help?

 

[dbwillis]

in device manager, does the drive show a WD part number? (wondering if someone shucked it and returned it with a brand xyz drive inside)

 

[LiquidX]

It was sealed in plastic shell so I'm pretty sure it is genuine. Either way the serial number does check out and it is under warranty for a few years.

 

[LiquidX]

So I contacted WD and the chat persons tells me this how these drives are suppose to be. The software is not suppose to recognize them except for DataLifeGuard.

Does that seem right? It's also meant for console games so I guess that might true.

It's this drive....
https://www.amazon.com/WD_Black-Dri...k+5TB+P10&qid=1592931563&s=electronics&sr=1-2