WD software not detecting new WD external, though Win10 does.

LiquidX

2[H]4U
Joined
Jan 7, 2004
Messages
3,726
Have strange problem where the WD software does not reconize my new WD P10 external. Windows sees it fine and I can use it normally but WDs own software does not recognize it in any way like it does my other WD drives. Googled and just cannot find a fix for this. Any help?
 

dbwillis

Supreme [H]ardness
Joined
Jul 9, 2002
Messages
7,858
in device manager, does the drive show a WD part number? (wondering if someone shucked it and returned it with a brand xyz drive inside)
 

LiquidX

2[H]4U
Joined
Jan 7, 2004
Messages
3,726
It was sealed in plastic shell so I'm pretty sure it is genuine. Either way the serial number does check out and it is under warranty for a few years.
 
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