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A friend asked me to look at thier computer - it wasn't connecting to the internet.
It's an old (bought in 1998) PC. Not sure of the specs - but it's a Pentium 2 or 3, 128MB SDR, it's got an AGP graphics card but I've never heard of the manufactuer or model ... a sound blaster live! sound card and a sony DVD rom.
Anyway, I tried connecting to the Internet (the comp has a broadband dial up modem). Everytime the computer finished dialing and connected and error message titled 'Kernel 32' popped up and then the comp hangs. I wiped the Hard drive straight away and re-installed windows. Everything went fine. I reinstalled, chipset drivers, garphics driver, sound card driver modem driver and IP software. I tried to connect to the Internet but it couldn't connect and crashed. I checked the device mananger and the PCI communication contoller driver wasn't installed. I put in the driver disc but nothing happens. The DVD rom light is on. The tray opens and closes but nothing else happens. I checked 'My computer' the DVD rom has vanished, I checked the device manager it's not listed there. I opened up the case to make sure it hadn't come unattached from the mobo - all was fine. I unattached and reattached it anyway to make sure. Reboot - still not recognised by the computer. So now my friend hasn;t got a DVD rom and I have no idea why! Any thoughts?
Any help would be very cool. Thanks.
It's an old (bought in 1998) PC. Not sure of the specs - but it's a Pentium 2 or 3, 128MB SDR, it's got an AGP graphics card but I've never heard of the manufactuer or model ... a sound blaster live! sound card and a sony DVD rom.
Anyway, I tried connecting to the Internet (the comp has a broadband dial up modem). Everytime the computer finished dialing and connected and error message titled 'Kernel 32' popped up and then the comp hangs. I wiped the Hard drive straight away and re-installed windows. Everything went fine. I reinstalled, chipset drivers, garphics driver, sound card driver modem driver and IP software. I tried to connect to the Internet but it couldn't connect and crashed. I checked the device mananger and the PCI communication contoller driver wasn't installed. I put in the driver disc but nothing happens. The DVD rom light is on. The tray opens and closes but nothing else happens. I checked 'My computer' the DVD rom has vanished, I checked the device manager it's not listed there. I opened up the case to make sure it hadn't come unattached from the mobo - all was fine. I unattached and reattached it anyway to make sure. Reboot - still not recognised by the computer. So now my friend hasn;t got a DVD rom and I have no idea why! Any thoughts?
Any help would be very cool. Thanks.