And? They do exactly what they say. They provide you ample bandwidth to download and stream content. Your argument about whether or not you can get the full amount from Netflix does not at all contradict what they claim. The problem is that Cogent is not abiding by the rules. Again your problem should be with Cogent, not with Verizon, you have misplaced anger here.
I pay Verizon, not Cogent. I'm depending on Verizon to make sure I have the bandwidth I need, it's up to them to sort out those back-end issues. Part of the business of running an ISP is making sure your clients can get to all of the sites they need to get to reliable and quickly. I don't need their sob stories about Cogent and I don't need their BS excuses either. Bottom line, if things don't change very shortly I'll be switching to their lowest package since I only have a faster package for getting to Netflix, but if that doesn't work I can't see spending and extra $20/month for the faster speed. It's possible that just out of spite I'll get an unmetered VPS and max the connection downloading a dummy file from it 24/7 when I'm not using the connection.