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Unrecognizable Seagate: RMA or return?

J

jebo_4jc

[H]ard|DCer of the Month - April 2011
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I just grabbed a 250GB IDE 7200.8 off TigerDirect against my better judgement. Anxious to get the thing working, I put it into the external enclosure I have at work. It didn't install properly, and win2k never recognized it. I saw it installing the drive, but then windows gave me an error message about hardware not functioning properly or something, and the drive was never mounted. I put my WD160JB back into the enclosure, and everything is normal.

Took the Seagate home and put it into its intended home: my file server. I had issues there even getting the pc to boot with the drive installed....but those could be caused by other things (don't I just love PC's!)

Took the drive upstairs to my main PC, plugged it in and started windows. XP saw the drive, seemed to install it, but nothing happened. Device mgr says the drive is fine, but XP sees no drive. I switched IDE cables, switched jumper settings, but no avail.

I'm not missing something stupid here am I?

Anyway, I only got this drive 2 days ago....should I return it to TD or try to RMA to Seagate? I need to get a MIR in the mail, so I would probably prefer to RMA so that I can send the UPC out.
 
I've never dealt with TigerDirect, but in general returns are safer than RMAs. With an RMA I never know when I Am going to get the replacement item, or even if I ever will. With dealing with whoever sold it to you, if they try to screw you over, you just dispute that charges on your CC and you are out of trouble.
 
Um, stupid question, but did you goto disk management in xp and format and assign the drive a drive letter?
 
defakto said:
Um, stupid question, but did you goto disk management in xp and format and assign the drive a drive letter?
Click to expand...
Nope...never had to do that before, though. I'm glad you asked. I will check into it at home.
 
jebo_4jc said:
Nope...never had to do that before, though. I'm glad you asked. I will check into it at home.
Click to expand...

When installed my original WD drive the computer recognized it without a problem, but when I added a Maxtor drive later on, I had to go through Disk Management to make it all work. Heh, well, after spending two days playing with IDE cables, jumper settings, and everything else trying to figure why the hell my computer didn't recognize my drive.
 
defakto said:
Um, stupid question, but did you goto disk management in xp and format and assign the drive a drive letter?
Click to expand...
Not a stupid question at all. In fact, I would be surprised if that didn't fix the issue right away.
 
I just installed a Seagate as a secondary, and I had to run the CD....my mobo bios saw it, but windows didn't until I ran the software.
 
xonik said:
Not a stupid question at all. In fact, I would be surprised if that didn't fix the issue right away.
Click to expand...
Yep worked like a charm.
I think it's been so long since I installed a drive in an existing XP install that I forgot I had to do that. As soon as I found Disk Management again, I remembered doing it last time I had this problem, whenever that was.
Thanks.
 
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