Tips to make evga cross-ship?

[shadowwyvern]

My video card has finally pissed me off to the point where it needs to be returned. It has been in 2 different machines, and both exhibited the same symptoms: complete system hang while running 3d applications, followed by an instant resumption of normal performance. Anyhow, I want to return this card (a 7600GT, nothing special) to evga, but the normal rma process takes far too long (3 weeks). Although I did not purchase a special warranty, I know that occasionally these companies can be convinced to cross ship with collateral (which I have) I already called evga, but since it was around 2am (I was impressed they were around), the person I talked with had no authority and referred me to his manager, who I can call during business hours. I am about to do that, and am wondering what (if anything) might help me convince them of my plight. Any suggestions?

Thanks.

 

[GoldenTiger]

Explain your situation honestly and don't BS... people KNOW when you are BS'ing about stuff on the phone to them as CSR's, and will be more apt to help if they feel you're being honest/respectful of them. Other than that, it's really just luck .

 

[djBon2112]

Just be polite, explain your situation and keep your cool. And in agreement with the poster above, as long as you don't BS, lie, or do anything to loose their trust, they'll probably have no problem working something out with you.