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The AMD Driver Bug Thread

In that case, I'm left with very few options as to what is really going on at AMD.

Option 1: AMD's engineers are so utterly incompetent that they designed UVD mode to function this way on purpose (when no other manufacturer uses the described bug-like behavior).
Option 2: This is an unintended flaw that cannot be corrected without a new hardware revision, and they're trying to cover themselves to avoid a massive recall.

Either way, not good. I did ask if there were any chance of changing the "expected behavior," we'll see what they have to say.

I'm not sure why you are speechless :), do you really watch youtube while you play a game? at least not in full screen, or run any other flash / uvd app.
Yes, I expect that to work, because it works on all other manufacturer's video cards.

Also, it's not just videos that are actively playing that causes the problem. If you're using a hardware accelerated codec (like the default h.264 codec that comes with Windows 7, or hardware accelerated Flash on YouTube), and you decide to pause the video and minimize it to play a game, clockspeed scaling still won't work. You'll be stuck at 400 / 900 even though the video isn't even playing (you have to close the player entirely). Obviously, 400 / 900 is quite a bit slower than 725 / 1000, and leads to a considerable performance hit.

As far as mem causing screen flicker, that applies to ALL clock states then, even though I have never seen it. 2d clocks are 150/400? so what is so bad about 400/900 for UVD that would make it flicker, but not 825/1275 for 3D(for example).
As I've described previously in this thread, it does apply to all clock states.

If I make the drivers glitch so that they jump to single-display clocks (even though I'm still using an extended desktop), I see flickering on secondary display heads when it jumps from 157/300 up to 725/1000, just like I see when it drops from 400/1000 to 400/900.

You will see flickering on secondary display heads when memclock changes, which is why the memclock is ALWAYS supposed to be 1000MHz on an HD 5850, and ALWAYS supposed to be 1200MHz on an HD 5870 when multiple monitors at attached (which is how the drivers behave now, except for the glitched UVD mode). Note, the flickering does not appear on the display defined in Windows as the "Primary Monitor," you need to have multiple displays attached with the desktop "extended" to them (not in an Eyefinity group).

For reference:
- 2D idle clocks on an HD 5850 with multiple monitors in extended desktop mode is 400 / 1000, which means the glitched UVD mode (400 / 900) is actually slower than what my 2D idle speed is supposed to be.
- 2D idle clocks on an HD 5850 with only a single display attached are 157 / 300. You'll never see flickering because the one attached display is always defined as "primary," so memclock is allowed to scale.
 
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well Im impressed not only the mouse lag is present in the new drivers but also all my older games now present a heavy flickering.

what is going on with these guys, Im starting to get really afraid every time these guys release a new driver geez

Im back to these drivers "amd_win7_vista_radeon_hd6900_8.79.6.2rc3_dec16" they work perfectly except for witcher2 wich is ass when crossfire is enabled, well u cant have it all :S
 
Yeah, these drivers seem to be getting worse and worse with each revision. I also still have the mouse lag, but even better, these new drivers have introduced some weird glitching/blinking in source games. There also seems to be an increase in the amount of tearing I am seeing. Sad face.
 
Ok, we have clarification:
You misunderstood. We are still investigating the flickering issue. The expected behaviour refers to the fact that the core clock is locked to 400MHz when UVD and 3D running at the same time.

I never said the UVD flickering behaviour is expected.
Good news, they're still investigating it, not blowing us off :)
 
I'd like to report my previously reported problems w/ games crashing to desktop w/ no error and STO crashing constantly have been resolved with 11.5a hotfix.

I was desperate so I tried it and it worked.
 
Yeah, these drivers seem to be getting worse and worse with each revision. I also still have the mouse lag, but even better, these new drivers have introduced some weird glitching/blinking in source games. There also seems to be an increase in the amount of tearing I am seeing. Sad face.

I am getting better and better result.. not quite sure why you have those issue.

plus, the latest hotfix fix my mouse lag completely on both laptop and desktop.
 
I am getting better and better result.. not quite sure why you have those issue.

plus, the latest hotfix fix my mouse lag completely on both laptop and desktop.

Congrats. Unfortunately, I am still having the problems reported above with a 6950 2GB.
 
Thanks for clearing that up weah, modified the my first post.

@Unknown-One: I missed another kind of spam event error, related this time to ACEEventLog 'Information' errors.
http://www.rage3d.com/board/showpost.php?p=1336604911&postcount=56
Originally Posted by ECH1, Jun 5, 2011, 01:34 AM

There are 3 known logging issues:
1. The amdkmdag spamming (already reported here)
2. The ACEEventLog 'Information' errors
3. Dcom errors (already reported here)

All 3 of these should be addressed.

It's related only to CCC installation. Here there is a short list of all ACEEventLog 'Information' errors (with amd catalyst 11.5a):
http://www.blindnero.com/forums/phpBB3/viewtopic.php?f=15&t=2273&p=7835#p7837

So, the best and simple fix is to uninstall CCC (if you don't want to mess up permissions settings).

Please note I'm not the user(s) in question.
 
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Gah, just experienced cursor corruption while using Catalyst 11.5b

Marking that one unresolved...again... so we're back to having both cursor corruption AND mouse lag.

Edit: "CCC Profiles are Not Properly Applied" also appears to have returned. That one gets marked as unresolved as well.
 
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Gah, just experienced cursor corruption while using Catalyst 11.5b

Marking that one unresolved...again... so we're back to having both cursor corruption AND mouse lag.

Edit: "CCC Profiles are Not Properly Applied" also appears to have returned. That one gets marked as unresolved as well.

I can confirm the cursor corruption issue. This has been around since the launch of the 5870, how is this still a fucking problem... I mean c'mon.
 
Theres also an issue in DiRT 3 in which crossfire does not enable on certain tracks (the first Rally X event for instance). Also the checker boarding issue for DX10/11 games in eyefinity when running vsync is still in full swing.
 
I can confirm the cursor corruption issue. This has been around since the launch of the 5870, how is this still a fucking problem... I mean c'mon.



I have actually seen people have some form of cursor corruption as early as Catalyst 4.4 2004
 
just built a comp for an old friend and had him get a Radeon 6850. The card ran Furmark without any artifacts, and played games when I was around, but then it would cause the screen to flicker and the games (Hot Pursuit and WoW) would hang.

I tried three fixes that I found by doing some google searches which included increasing the 2D clockspeed, turning Aero off and increasing the display delay that Windows 7 allows for the gpu to process from 2 seconds to 8 seconds.

Those things got it working for 1 day, and now he's emailing me saying the problems are back.

Since I'm not local to him, I told him it's time to ship the card back to newegg and get a Geforce. He's not a techie and he's just mad that his new computer doesn't work reliably.

I observed these issues when I first installed the card and tried the older drivers which also didn't work. I am shocked to see that so many are having problems. My 6950 is working great *knock on wood*.

I guess I'll stay away from the 68xx cards for builds.

I had the cursor corruption with the 5850 and it never went away, but haven't had any noticeable problems with my 6950.
 
just built a comp for an old friend and had him get a Radeon 6850. The card ran Furmark without any artifacts, and played games when I was around, but then it would cause the screen to flicker and the games (Hot Pursuit and WoW) would hang.

I tried three fixes that I found by doing some google searches which included increasing the 2D clockspeed, turning Aero off and increasing the display delay that Windows 7 allows for the gpu to process from 2 seconds to 8 seconds.

Those things got it working for 1 day, and now he's emailing me saying the problems are back.

Since I'm not local to him, I told him it's time to ship the card back to newegg and get a Geforce. He's not a techie and he's just mad that his new computer doesn't work reliably.

I observed these issues when I first installed the card and tried the older drivers which also didn't work. I am shocked to see that so many are having problems. My 6950 is working great *knock on wood*.

I guess I'll stay away from the 68xx cards for builds.

I had the cursor corruption with the 5850 and it never went away, but haven't had any noticeable problems with my 6950.

The card is dead. This was my first thought.

Stay away from Furmark, it is a god-awful program with no use to anyone. This was my second thought.

I have been there myself, a 2900pro back in the day, lasted 12 hours, next cold restart: corrupted display, windows wouldn't finish booting.
 
I can confirm the cursor corruption issue. This has been around since the launch of the 5870, how is this still a fucking problem... I mean c'mon.

Yeah it is where your mouse cursor appears to big , been resolved ages ago, if you looked at this thread by means of a bios update on your mainboard ...
 
LOL, I'm not complaining since I've given up hope that power saving has been fixed on mobiles, but I'm going to try the newest drivers today. The problem is that without rebooting every day or two, the GPU (Mobility HD 4670) gets stuck in high speed mode and the fan runs constantly and the GPU kills battery life. It's been broken for the last year. I've been really tempted to go back to early 2010 drivers.

Yeah it is where your mouse cursor appears to big , been resolved ages ago, if you looked at this thread by means of a bios update on your mainboard ...
Not too sure that's the solution on a desktop system. However I did have one really annoying driver glitch fixed by updating my laptop BIOS, which updates the video bios at the same time (single flash chip for both, typical on many laptops).
 
Can some one point me to a link on this cursor problem? I've had a 4850, 4890, and currently a 6950 flashed to 6970, and have had zero driver issues. I'd be interested to know what this problem is about.
 
Check the first page of this thread?

On a related note, the two issues can probably be marked as fixed in 11.6.
 
Well, this is interesting... new email from AMD
Are you willing to swap the boards? I need to do a failure analysis on your board.
Apparently, they think it's a hardware issue now. If it is a hardware issue, then there are a lot of cards out there with the exact same hardware issue.

They're offering to swap my HD 5850 for an HD 5870, but I'm going to test with Catalyst 11.6 for a bit before taking them up on that. Reason being that I'm not sure how well my HD 5850 would survive shipping with its aftermarket cooler installed (stock heatsink braces the PCB, aftermarket doesn't). I wouldn't want it showing up at AMD cracked in half...

Guess I could always ask them to toss a stock HD5850 heatsink in the box so I can attach it to the card before shipping.
 
I had mentioned in another thread that I still had problems with the mouse cursor lag even after the 11.6 drivers, but I wanted to clear the air on my situation.

After about 2 days of testing, I can finally say that my card is running just about perfectly. No weird crashes, and everything seems to work. As far as the cursor lag, well that's an interesting story but I'll try to make it quick. I no longer have lag on the top right hand corner, which is awesome, but if I load up HoN (the game in which the error was most evident for me) I still have a slight lag if I move my mouse to the bottom right corner (see: [ame="http://www.youtube.com/watch?v=x--AfZpihPs"]YouTube - ‪Weird HoN FPS bug‬‏[/ame]). Now, this lag is ONLY there while I'm sitting in the main menu of the game. If I actually join a game, the lag goes away and is in no way a problem while I play. Also, prior to the 11.6, I would also get the lag on the top-right corner even if I wasn't in a game; so on the desktop I would get lag if I moved my mouse around in that area. That is now gone as of the 11.6 drivers.

Any who, just wanted to share this with anyone who was still curious about it. So sometimes I still get lag on the bottom right corner of my screen, but it doesn't affect me when I'm in a game, just on the main menu of HoN. Weird, I know, heh.

Thanks for all the help and hard work Unknown-One!
 
Hah, you're right. It's moved to the bottom right in the BC2 menu for me as well. Though it's much harder to notice because your cursor has to be at the very bottom (exposing only the one top-left black pixel of the BC2 mouse cursor), it's still present.
 
My lag point is right along the bottom of the system tray now. DX10/11 checker boarding is still there, vsync is still busted over all. Another quality release.
 
New (and obviously well-handled) HD 5870 just arrived from AMD:

ydR4o.jpg


I'll be sending my current HD 5850 back to them soon so they can run a battery of tests on it. Consider most (all?) of these issues are reproducible on every HD 5850 in existence, I'm not sure what they hope to find out from my specific unit... Oh well, can't complain, they did send me an HD 5870 after all.
 
They should've sent you an HD 6950 or 6970 for all your troubles and valuable input.



Just saying.
 
Hi,

I have a Sapphire ATI Radeon HD 5850 1GB GDDR5. I too have troubles with hardware accelerated flash videos causing tearing on my screen. It only happens in full screen. I edited my BIOS so all RAM clocks were 1000 but I still have tearing. I have two monitors plugged into my card but I only use 1 at any 1 time, alternating between the two frequently. I contacted Sapphire but they just tried to lay blame on Adobe Flash Player.

Any ideas on how to fix this?

I know I can disable hardware acceleration but I really want to try get this to work as it's better quality with hardware accel. enabled.
 
Hi,

I have a Sapphire ATI Radeon HD 5850 1GB GDDR5. I too have troubles with hardware accelerated flash videos causing tearing on my screen. It only happens in full screen. I edited my BIOS so all RAM clocks were 1000 but I still have tearing. I have two monitors plugged into my card but I only use 1 at any 1 time, alternating between the two frequently. I contacted Sapphire but they just tried to lay blame on Adobe Flash Player.

Any ideas on how to fix this?

I know I can disable hardware acceleration but I really want to try get this to work as it's better quality with hardware accel. enabled.

If you have time to make some (potentially unstable) tests, I suggest you to try Cat 11.7 early drivers:
http://hardforum.com/showthread.php?t=1619240

There an user fixed a flash lockup when using gpu acceleration.
 
Oh well, can't complain, they did send me an HD 5870 after all.

Ok, I can complain, they sent me an HD 5870 with a BIOS from September 14th, 2009, which means this particular card has been kicking around AMD since the press event on the USS Hornet (September 10th, 2009) and predates the actual launch date of the cards (September 23rd, 2009) by a wide margin.

Guess what a BIOS this old brings along with it? More bugs from launch-day! My 3rd monitor, the one connected to DisplayPort via an active adapter, is blinking on-and-off at random right now. I saw this same behavior on my HD 5850 as well, but it was fully resolved by a BIOS update shortly after launch. The least they could have done is flashed a more recent BIOS to the thing before shipping it off, I should NOT have to troubleshoot a part received from their RMA department like this...

Shot off an email requesting an updated BIOS. We'll see what they have to say...
 
Haven't heard back from them yet, which is expected considering the holiday weekend, but the situation has not improved. Just when I thought nothing else could possibly go wrong, I suddenly got a GSOD (gray screen of death) while playing Left4Dead2 while using the new HD 5870...

I've seen GSODs on my HD 5850, but only when I pushed the overclock too far. This HD 5870 is doing it at stock speed... I think they may have sent me a defective card. :(
 
@Unknown-One: I missed another kind of spam event error, related this time to ACEEventLog 'Information' errors.
http://www.rage3d.com/board/showpost.php?p=1336604911&postcount=56


It's related only to CCC installation. Here there is a short list of all ACEEventLog 'Information' errors (with amd catalyst 11.5a):
http://www.blindnero.com/forums/phpBB3/viewtopic.php?f=15&t=2273&p=7835#p7837

So, the best and simple fix is to uninstall CCC (if you don't want to mess up permissions settings).

Please note I'm not the user(s) in question.

UPDATE:
The gDEBugger + preview 11.7 drivers seem to have fixed the Amdkmdag spamming but not the other 2 issues. If this holds true (still testing it). Then what's left is:
-ACEEventLog 'Information' errors
-Dcom errors
Source: http://www.rage3d.com/board/showthread.php?p=1336629113#post1336629113
 
I installed the 11.6b hotfix and still flicker in fullcreen internet video (flash player). Anyone know what codec BBC iplayer and youtube uses?

1) What browser are you using exactly ? (please specify also version)
2) Are you sure to have installed correctly the latest adobe flash player version?
http://secunia.com/vulnerability_scanning/online/

If you're on latest firefox, please check these behaviors on your machine :
https://bugzilla.mozilla.org/show_bug.cgi?id=614498
https://bugzilla.mozilla.org/show_bug.cgi?id=563694
https://bugzilla.mozilla.org/show_bug.cgi?id=618817

Please consider also to use temporarily another browser that has hardware accelearation such as IE9 or Chrome 12.

Once you've done all these things, most probably it's a driver issue.
 
1) What browser are you using exactly ? (please specify also version)
2) Are you sure to have installed correctly the latest adobe flash player version?
http://secunia.com/vulnerability_scanning/online/

If you're on latest firefox, please check these behaviors on your machine :
https://bugzilla.mozilla.org/show_bug.cgi?id=614498
https://bugzilla.mozilla.org/show_bug.cgi?id=563694
https://bugzilla.mozilla.org/show_bug.cgi?id=618817

Please consider also to use temporarily another browser that has hardware accelearation such as IE9 or Chrome 12.

Once you've done all these things, most probably it's a driver issue.

I'm using the latest Google Chrome and the latest version of Adobe Flash Player. I have also tried IE9 and get the same issue.

I'm on 64 bit Windows 7, my config is a 19 inch TFT connected via dvi-to-vga and a 26 inch hdtv connected via displayport-to-hdmi. The tear occurs on both monitors (whichever one I happen to be using). Is it a displayport problem maybe?
 
Sorry about slacking off on updating the bug tracker in the first post, I'll get that synced back up soon. I've been a bit busy dealing with the HD 5870 that AMD sent me, which now appears to be slowly dieing on me...

- They haven't sent me a BIOS update, so the DisplayPort output still loses sync constantly.
- I started experiencing a large number of GSOD (gray screen of death) events while gaming, which generally means the graphics card is faulty or unstable.
- The fan assembly has started rattling on spin-up, which from past experience, means the fan is going to need to be replaced soon.

I'm just glad I hadn't shipped my HD 5850 out yet. I reinstalled the 5850 and now everything is back to normal: no DisplayPort issues, no GSODs.
I shot off another email to AMD, explaining the situation. I'll let you guys know when I hear back from them... I'll probably end up with yet another replacement card (hopefully, one that works this time).
 
I think I'm just about done with AMD video cards and their buggy drivers. It seems every game I play now I have to first manually tweak video settings to get it to run properly.

Duke Forever takes forever to load at startup. Last night it took at least 2 minutes. After playing with video settings and discussion with an Nvidia user it is an AMD driver issue.

I have to turn off AA setting in Witcher 2 and allow the game to manage AA, otherwise all I see is a green screen.

I just downloaded the Quake pack from Steam. Fired up Quake 1 and still wrestling with settings to achieve smooth game play.

I'll live with it for now. I plan on a new build when Ivy Bridge comes out and it'll have an Nvidia card in it for sure.
 
Another day, another email. AMD apparently doesn't know how their own cards work...

AMD said:
As long as the system is idle and no background applications are running the values ahould be 157/300MHz. This has been reproduced and confirmed at my end, where I had the Cyberlink running as Startup Item in background. By disabling the process the value went back to default idle value of 157/300MHz. If you still see 400/1000MHz then please check your MSCONFIG and see if you have any applications running in background and stop them

He's talking about the idle speed issues experienced when you enable AMD Overdrive and have multiple monitors attached. Here is my response:

Unknown-One said:
It appears that you're only testing with one display attached. I see the same behavior with one display attached, but as I've stated a number of times, the problem only becomes apparent with two (or more) displays attached.

Here is the current PowerPlay table for a single display on a Radeon HD 5850:
157/300MHz = Idle
500/900MHz = 2D Load
725/1000MHz = 3D

Here is the current PowerPlay table for multiple displays on a Radeon HD 5850:
400/1000MHz = Idle
500/1000MHz = 2D Load
725/1000MHz = 3D

The problem is, once you enable AMD Overdrive, the driver glitches. It uses the PowerPlay table for single-display configurations even if you have multiple monitors attached and enabled. This causes quite a lot of "horizontal line flashes," since the single-display table changes memory clockspeed all the time. AMD Overdrive needs to be fixed so that it continues to use the multi-display table when multiple displays are present.

That's right, I'm now explaining to them how their own graphics cards work... and that's only a small excerpt.
Keep in mind, I've spoken to them over the phone where they personally confirmed the behavior I just had to re-explain to them.

We might be here a while, folks...
 
Another day, another email. AMD apparently doesn't know how their own cards work...



He's talking about the idle speed issues experienced when you enable AMD Overdrive and have multiple monitors attached. Here is my response:



That's right, I'm now explaining to them how their own graphics cards work... and that's only a small excerpt.
Keep in mind, I've spoken to them over the phone where they personally confirmed the behavior I just had to re-explain to them.

We might be here a while, folks...

lmao, made my day.
 
I'm using the latest Google Chrome and the latest version of Adobe Flash Player. I have also tried IE9 and get the same issue.

I'm on 64 bit Windows 7, my config is a 19 inch TFT connected via dvi-to-vga and a 26 inch hdtv connected via displayport-to-hdmi. The tear occurs on both monitors (whichever one I happen to be using). Is it a displayport problem maybe?



Try with Windows Aero ON.
 
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