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Technology’s Impact On Workers

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The Pew Research Internet Project has put out an interesting report on technology's impact on workers. The findings? Among other things, workers in the US say they need e-mail more than a landline and social media is worthless in the workplace.

The high value of email comes despite the challenges of the past generation, including threats like spam and phishing and competitors like social media and texting. Surprisingly, landline phones outrank cell phones for these internet-using workers. Social media is very low in importance.
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Email is such a pain. Too many people can't communicate a full and complete thought in the typical email so it takes several exchanges to get the idea across...Many times a simple phone call works and the Q&A part is immediate.

I’d love to have the dollar figure for what Social Media costs the average company per year.:(
 
We have a skeleton landline setup, right now. It's an ePBX that just forwards to employee cell phones during work hours.
 
BillR said:
Email is such a pain. Too many people can't communicate a full and complete thought in the typical email so it takes several exchanges to get the idea across...Many times a simple phone call works and the Q&A part is immediate.

I’d love to have the dollar figure for what Social Media costs the average company per year.:(
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Email organizes stuff a lot better than me constantly getting phone calls requesting something. If someone needs to immediately talk to me, we have Lync IM.
 
My mind is blown whenever I receive an e-mail with proper capitalization and punctuation.
 
Megalith said:
My mind is blown whenever I receive an e-mail with proper capitalization and punctuation.
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I've worked with a lot of clients who have much more institutional education than I, but you'd never know it by our email exchanges when hashing out a project. Even PhDs have allowed their communication skills to wither away.

One thing I've always found striking: read some letters from Civil War soldiers who were writing home to loved ones. They're incredibly elegant and poetic. All coming from folks who were taught before the existence of the Department of Education and billions of taxpayers' dollars being pumped into formalized school systems.
 
The advantage of email over a phone is it is a little easier to prioritize ... if you go with the traditional Covey time management quadrants (Urgent/Important, Urgent/Not-Important, Not-Urgent/Important, Not-Urgent/Not-Important) a phone call is always Urgent (you have to answer it to find out whether it is important or not important, and it can be difficult to disengage once you have answered) ... an email can more quickly be scanned and prioritized for immediate action or later action (or completely ignoring it)

As to cell phones I can see where they are not as popular because they become a leash that keeps you on 24 hour call or email access ... I only have access to my land line in the office ... I have access to my cell phone 24x7 (and with global locations of my company you can get calls and messages throughout that time) ;)
 
I prefer email because the information can be easily stored/logged and prevents "I never said that". Having written information instead of verbal is critical in sales quotations. With that said, most of what I get is forwarded with no explanation, the subject doesn't match the contents, the person is yelling at me or there is no attempt to capitalize anything.
 
Smashing Young Man said:
One thing I've always found striking: read some letters from Civil War soldiers who were writing home to loved ones. They're incredibly elegant and poetic. All coming from folks who were taught before the existence of the Department of Education and billions of taxpayers' dollars being pumped into formalized school systems.
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Do you really think that literacy rates are lower today in the US, even among just whites, than in the 1860s? Even slaves with no formal education though could whip up some stirring prose. Like anything, some people are just good writers regardless of formal training.

Email is certainly the tool of choice where I work. As others have mentioned, email provides documentation, can be search and organized. But sometimes an IM or quick phone call works better. The right tool for the job.
 
heatlesssun said:
Do you really think that literacy rates are lower today in the US, even among just whites, than in the 1860s? Even slaves with no formal education though could whip up some stirring prose. Like anything, some people are just good writers regardless of formal training.

Email is certainly the tool of choice where I work. As others have mentioned, email provides documentation, can be search and organized. But sometimes an IM or quick phone call works better. The right tool for the job.
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That and most of the aforementioned letters from that era were written by officers, who were generally quite educated.
 
SparkedFire said:
I prefer email because the information can be easily stored/logged and prevents "I never said that". Having written information instead of verbal is critical in sales quotations. With that said, most of what I get is forwarded with no explanation, the subject doesn't match the contents, the person is yelling at me or there is no attempt to capitalize anything.
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QFT, I like having a record to catch people in their bullshit.
 
I love workplace email, especially the accidental "reply all" chains that fill up my inbox. so much fun!
 
Email is good for dealing with documents. Landline phones are good for dealing with phone calls you don't want to deal with. Social Media is useless cause everyone uses it to complain.
 
With the IT work I do my cell phone is invaluable. The camera alone let's me read serial numbers now that used to be almost impossible to make out, port markings are easy to read and become a convenient reference in my photo gallery. Internet access to research issues and document access for instructions and task requirements all in my pocket. Even when I am at my desk I frequently have the phone handy or send things to it. For me it's the landline that is useless mostly cause I usually am not at my desk. Email is valuable to I don't link it to my phone because I get too much extraneous stuff I would be spamming myself and it would impact my work and two, I need time to go sit at the desk and focus on it instead of fielding messages in a quick haphazard way. I try to be accurate and put some thought into my email communications.
 
Ashbringer said:
It's a waste of time. Nothing valuable comes from it, from a business perspective. Just a place people go to complain. Usually people who want something for free.
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A business having awareness of unhappy customers is a big deal. Sure public social media doesn't have a lot of internal business use but it can have enormous external facing business impact.
 
heatlesssun said:
A business having awareness of unhappy customers is a big deal. Sure public social media doesn't have a lot of internal business use but it can have enormous external facing business impact.
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For a big corporate business yes, but a small mom and pop, no. Most of these people you've already dealt with and they are the kind of person that just wants to complain to get something for free.
 
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