Symantec Software Update Makes Customers' PCs Inoperable

CommanderFrank

CommanderFrank

Cat Can't Scratch It
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May 9, 2000
Messages
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The surest way to protect your computer from virus infection is not to be connected to the Internet. Symantec may have taken that a bit too literally this week with its latest anti-virus software update caused some of its customers to experience crashes after applying the update.

A company spokeswoman said in an e-mail that "a subset" of customers reported that their Windows XP personal computers had crashed after Symantec sent out an update to its anti-virus software on Wednesday.
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I'm guessing this is just for the consumer-oriented AV? We're using Symantec Endpoint Protection at work and we haven't noticed any issue.
 
Norton anti virus is usually worse then the virus.

3p0csq.jpg
 
Norton is the worst shit. I laugh at people that bring me their PC's with Norton 360 or whatever awesome overpriced product they put out.
 
This isn't the first time this has happened. A few years ago their enterprise client took down large networks that were using auto-update. That said they still are not as bad as McAfee. Sadly McAfee and Symantec sell directly to upper management, bypassing IT departments completely. Most IT departments would only deploy ESET or Microsoft Forefront if given the option, but my experience with a number of large and small corporations has been that McAfee shows up to Executive Management retreats/seminars and sells their product to a VP or CEO, who returns with a shiny new license package.
 
I think MajorDomo used the wrong quote from the article:

"The support is a joke, the quality control is a joke, and the software is not much better," he said.
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EchtoGammut said:
This isn't the first time this has happened. A few years ago their enterprise client took down large networks that were using auto-update. That said they still are not as bad as McAfee. Sadly McAfee and Symantec sell directly to upper management, bypassing IT departments completely. Most IT departments would only deploy ESET or Microsoft Forefront if given the option, but my experience with a number of large and small corporations has been that McAfee shows up to Executive Management retreats/seminars and sells their product to a VP or CEO, who returns with a shiny new license package.
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this is actually so true, had an almost the same situation..
 
txfeinbergs said:
Exactly. To put it even more succintly, if your a business and your still running Windows XP :eek:
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Have you ever had to produce a cost analysis for making proprietary XP business software Win7 compatible? (on top of the cost for the enterprise OS upgrade)
 
EchtoGammut said:
This isn't the first time this has happened. A few years ago their enterprise client took down large networks that were using auto-update. That said they still are not as bad as McAfee. Sadly McAfee and Symantec sell directly to upper management, bypassing IT departments completely. Most IT departments would only deploy ESET or Microsoft Forefront if given the option, but my experience with a number of large and small corporations has been that McAfee shows up to Executive Management retreats/seminars and sells their product to a VP or CEO, who returns with a shiny new license package.
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Heck for a long time, back when I used OS X 10.4 Lion it was common knowledge never to install Norton on Lion machines...as Norton killed the OS. Rather a long term "feature".
 
Ahhh

I was wondering why I had so many customers calling with Norton issues.

Problem solved. Thanks for the donation Norton :)
 
cgrant26 said:
Have you ever had to produce a cost analysis for making proprietary XP business software Win7 compatible? (on top of the cost for the enterprise OS upgrade)
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Obviously he has not or he wouldn't be making such an asinine comment. Be easy on the ignorant and judgmental people. ;)
 
I've been using Symantec Endpoint Protection for a while now and have always been happy with it.

I know a couple people running 360 and have heard no complaints, I even ran it myself for a bit to see how it felt and but decided I liked SEP's lean interface and lack of fluff better.
 
derp said:
>Norton
lol I can't believe people actually use this shit
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because since 360 it hasn't been shit and has been very highly rated even on av-comparatives so get off the bandwagon ? ?

i do recall when McAfee was famous for this sort of thing on a regular basis.
 
arr4ws said:
mse and malwarebytes

yep!
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good luck pushing on MSE in a work location and managing workstations one by one....:rolleyes:

fact is Norton is not like it used to be..... it is 100x better

a problem like this, stupid, clearly their QA team failed....
 
1st rule of virus protection is never to install the Norton or McAfee viruses. I've never seen such bloated junk, take that stuff off an old PC and it will suddenly become usable.
 
Haven't had a problem where it was Inoperable, have had some weird and random ass issues however...

I'm using Norton 360 v6.0
 
MrGuvernment said:
good luck pushing on MSE in a work location and managing workstations one by one....:rolleyes:

fact is Norton is not like it used to be..... it is 100x better

a problem like this, stupid, clearly their QA team failed....
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MSE was never intended for business, corporate but their Frontend I think that's what it's called does all that.
 
Okay, I know Norton is the consumer version and Symantec is the enterprise, both from the same company. That said, they both suck. If you run either you basically get what you deserve. They both take higher than necessary processor resources and also just don't catch as much as other AV products. If someone is having problems with their computer, the first part of triage is to see if they have either of the above products. If so, remove. Half the time that "fixes" it.
 
This makes Earthlink 5.0 seem like the best thing ever. Yeah, some of you know what I'm talking about.
 
delahaya said:
Okay, I know Norton is the consumer version and Symantec is the enterprise, both from the same company. That said, they both suck. If you run either you basically get what you deserve. They both take higher than necessary processor resources and also just don't catch as much as other AV products. If someone is having problems with their computer, the first part of triage is to see if they have either of the above products. If so, remove. Half the time that "fixes" it.
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have you looked at av-comparatives lately?or you just go buy how Norton / Symantec used to be 5 years ago..
 
Ruoh said:
This makes Earthlink 5.0 seem like the best thing ever. Yeah, some of you know what I'm talking about.
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Ha, I know what your talking about. Actually both of my parents still have their earthlink emails from 2001or whatever.
 
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