Survey: Online Banking Satisfaction Up

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The bad news is that most banks act like they are doing you a favor by taking your money. Because of that, most of us do our banking online but that can be a pain too. The good news is that most people feel that online banking is getting better, according to the American Customer Satisfaction Index for online banking registered a score of 82 out of 100. Are you satisfied with your online banking experience?

Banks have been disappointing customers many ways lately _ tightening mortgage lending standards, paring back home-equity and credit-card lines and lowering savings interest rates _ but they're receiving higher marks for at least one thing: their Web sites.
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I love Wamu's online banking system. The only problem I've ever had with it is that they canceled an account that had been inactive with a $0 balance for a while, although the account still shows up online. The site's been down maybe once of twice since I've had my account, and those times were usually in the middle of the night.
 
I have been very happy with ING for the last 2 years. The login is very secure, and transferring money to my TCF account happens within 2-3 days. If I need something faster, than I can use my ING checking account where money transfer is instant and pay with my ING MasterCard debit card or send a check. The savings rate isn't the top, but it isn't bad. It's a whole lot better than having the money in a normal bank. The user interface is also top-notch.

I also online back with TCF, and it is very nice to see all my past statements right there, or even to check on the current months transactions and my current balance.

I would give the online banking experience a 90 out of 100. They'd be higher if I could transfer money out of my online saving more than 6 times a month without having to worry about my account being dropped. I've never reached that point, but I should not have to worry about it.
 
I use it because the $5.95 a month I'm charged is less than what I would spend in postage.

The USPS is destined to become a deliverer of junk mail and NetFlix envelopes as it's primary job. It is just too expensive to mail a letter (or bill) any more.
 
No problems with online banking for me either. Fifth Third bank customer here. A first paycheck takes a week to clear but once that hurdle is overcome, paychecks show up online the day it's sent out. Yay for direct deposits :D
 
TechLarry said:
,,,The USPS is destined to become a deliverer of junk mail and NetFlix envelopes as it's primary job. It is just too expensive to mail a letter (or bill) any more.
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and just think...postage will go up again in May. That's what the post office person told me when I had to go up there the other day.

On topic: I'm happy with online banking, at least I don't have to wait in line... now if only work had direct deposit, hmmmm.


... :cool:
 
I use Citibank. Absolutely fantastic online, and good ATM/branch coverage as well. Plus, nice interest rate on my savings as well.
 
I've been using Wells Fargo online banking for years. I've always been satisfied with it.
 
DustMite said:
and just think...postage will go up again in May. That's what the post office person told me when I had to go up there the other day.

On topic: I'm happy with online banking, at least I don't have to wait in line... now if only work had direct deposit, hmmmm.


... :cool:
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Yeah, I wish my employer offered it as well. They claim they're "working on it", but they've been "working on it" for three years now.
 
How's everyone's home banking check imaging working? It's a bitch to maintain at my work.. functions on HTML GET request queries. Wonder if even the banks are having trouble with it.
 
SPARTAN VI said:
How's everyone's home banking check imaging working? It's a bitch to maintain at my work.. functions on HTML GET request queries. Wonder if even the banks are having trouble with it.
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Never used one before. My bank's just down the block, so I use the night deposit box on the rare instances where I need to desposit paper checks.

Everything for me has more or less gone digital. I don't even remember what a dollar looks like *grin*
 
DustMite said:
and just think...postage will go up again in May. That's what the post office person told me when I had to go up there the other day.

On topic: I'm happy with online banking, at least I don't have to wait in line... now if only work had direct deposit, hmmmm.


... :cool:
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lol, that would kick ass.
 
I use ING and First Niagra and have been pleased with both of them. I only have First Niagra because I like having a branch that I can walk into and talk to someone face-to-face. ING is great because it usually has high interest for savings account.

The only time I really go to the bank is to deposit a check someone gave me. Having direct deposit with work really is nice.
 
Azhar said:
Never used one before. My bank's just down the block, so I use the night deposit box on the rare instances where I need to desposit paper checks.

Everything for me has more or less gone digital. I don't even remember what a dollar looks like *grin*
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Agreed, in terms of liquidity I've found that my debit card is more liquid than cash. Can't take my physical cash online. It's only really good for splitting the bill when dining out with friends.

Also means I'm not so worried about losing my wallet, just have to cancel my one debit card and get my license replaced and I'm good. :)
 
I used to be with Commerce Bank. They would ding me with charges every chance they got. I was never late or anything - just nonsense fees. My friend showed me his online banking from First National Bank of Omaha seven years ago, and it was impressive. I immediately switched and never looked back. I've only been dinged with a nonsense charge once, and they took care of it. I love being able to check my credit card within an hour of a charge and see it there. The high resolution images for paper checks is nice, too. The only minor issue I have is with the reoccurring payments - if you need to make an amount change and the monthly day it landed on was the weekend, you would have to change the date also (instead of it automatically assuming to make payment the following workday). The only improvement I would like to see is getting an image of deposits at the ATM... sometimes I deposit more than one check and forget which ones were deposited when. I could track it myself though, not a big deal.
 
ING Direct for me.

Kicks ass, it does everything...even writes and mails checks for you free of charge.
 
Don't know if its a bank specific issue or just the whole funds transferring process being retarded, but I can't figure out why if I schedule a payout for my carnote, it doesn't matter what day during the week it is, it still takes 2 days to process and reflect that I've even attempted to pay it. This could be ahead of the due date, even with a couple days ahead scheduled, and it still takes forever. It just seems stupid that I have to wait two days for it to go through, regardless of the amount. Yet i can use my debit card anywhere and I can get that information on my account updated in less than a couple hours.
 
Huh.. My dinky little podunk Indiana credit union had a much better online banking site then my current Wachovia bank does. It often takes things like deposits, withdrawls, and ATM transactions 2-5 days to show up with Wachovia, it never took over 2 days with my old credit union, things would often show up nearly instantly. I did not have direct deposit with the old credit union, I would deposit my check every Friday on my way home from work, by the time I got home some 10 mins later it would show up on my credit unions bank account. With my Wachovia account I have direct deposit that is susposed to be deposited on Friday morning, in the 2 months I have had this account I have never seen the deposit show up on Friday, Saturday, or Sunday, it always hangs in limbo until Monday morning and by morning I mean noonish.
 
I use wamu and like it...though I think if bank's would implement some sort of money tracking/budget program where it would put your money in different budget accounts automatically it would be well received. Until then I use Money 2007, but I wish I could do it all in one place so I didn't have to reconcile.
 
Nanan said:
Huh.. My dinky little podunk Indiana credit union had a much better online banking site then my current Wachovia bank does. It often takes things like deposits, withdrawls, and ATM transactions 2-5 days to show up with Wachovia, it never took over 2 days with my old credit union, things would often show up nearly instantly. I did not have direct deposit with the old credit union, I would deposit my check every Friday on my way home from work, by the time I got home some 10 mins later it would show up on my credit unions bank account. With my Wachovia account I have direct deposit that is susposed to be deposited on Friday morning, in the 2 months I have had this account I have never seen the deposit show up on Friday, Saturday, or Sunday, it always hangs in limbo until Monday morning and by morning I mean noonish.
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ya man, that bs is exactly the reason why my bro closed his Wachovia account...the branch told him they have antiquated computer software.
 
I have accounts with ETrade Bank, Bank Of America, Emigrant Direct, and ING Direct, as well as two brokerage accounts, SEP-IRA and pension accounts, separate bank accounts for my small business, and four credit cards I manage online (split between personal and small business).

Very happy with all of them, no complaints. :)
 
Nanan said:
Huh.. My dinky little podunk Indiana credit union had a much better online banking site then my current Wachovia bank does. It often takes things like deposits, withdrawls, and ATM transactions 2-5 days to show up with Wachovia, it never took over 2 days with my old credit union, things would often show up nearly instantly. I did not have direct deposit with the old credit union, I would deposit my check every Friday on my way home from work, by the time I got home some 10 mins later it would show up on my credit unions bank account. With my Wachovia account I have direct deposit that is susposed to be deposited on Friday morning, in the 2 months I have had this account I have never seen the deposit show up on Friday, Saturday, or Sunday, it always hangs in limbo until Monday morning and by morning I mean noonish.
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Which credit union is that? The corporate CU I work at probably does your CU's processing. If so you'd be talking to one of the guys that makes your home banking work. It's a bitch, so I'm glad it works. :)
 
SilverSliver said:
I use Citibank. Absolutely fantastic online, and good ATM/branch coverage as well. Plus, nice interest rate on my savings as well.
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Well I don't know about their banking site, but their AUTO loan site is for the birds! I just got an AUTO loan from them and assumed they would be online and payments made online. When I finally got my statement and startup instructions I found out that they have an online presence but payments made there (or over the phone) use Western Union along with a $14.95 fee each time! That's 5% of what my payment is......Fortunately, I have a credit union that offers FREE bill pay service and have relegated all payments to 'CitiFinancial' from this bill paying service. But I think $15 is quite a bit to pay to pay a bill....don't you guys/girls?

just a thought .
 
SPARTAN VI said:
Which credit union is that? The corporate CU I work at probably does your CU's processing. If so you'd be talking to one of the guys that makes your home banking work. It's a bitch, so I'm glad it works. :)
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My account was with Regional Federal Credit Union.


The Wachovia place is brand new, less then 2 years old, all the computers look to be brand new also. The problem is processing, its just way to slow, it should be damn near automatic and instant.
 
Nanan said:
Huh.. My dinky little podunk Indiana credit union had a much better online banking site then my current Wachovia bank does. It often takes things like deposits, withdrawls, and ATM transactions 2-5 days to show up with Wachovia, it never took over 2 days with my old credit union, things would often show up nearly instantly. I did not have direct deposit with the old credit union, I would deposit my check every Friday on my way home from work, by the time I got home some 10 mins later it would show up on my credit unions bank account. With my Wachovia account I have direct deposit that is susposed to be deposited on Friday morning, in the 2 months I have had this account I have never seen the deposit show up on Friday, Saturday, or Sunday, it always hangs in limbo until Monday morning and by morning I mean noonish.
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Which credit union? When I lived in Indy, I used what became Forum credit union since the inception of their online banking and it was great. It took Wells Fargo quite a long time to even come close. Now that I'm in Minnesota, I use the Wells Fargo which is now quite good, especially since I have a mortgage with them so my bill pay is free... ;)
 
Sorry, just saw that you had posted above what CU.

Hey SPARTAN VI, which corporate CU do you work for? I used to work for one years ago on the weekends when I was in college, but I don't remember the name. I was a weekend ATM network monitor and it was a great job for a part time gig.
 
Nanan said:
My account was with Regional Federal Credit Union.


The Wachovia place is brand new, less then 2 years old, all the computers look to be brand new also. The problem is processing, its just way to slow, it should be damn near automatic and instant.
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Regional FCU, RT#271991139, based out of Hammond, IN? I see you're a WesCorp FCU member, but we don't do any processing for you.. yet. Maybe I'll get a regional manager to send a salesman out that way. ;)

wtburnette said:
Sorry, just saw that you had posted above what CU.

Hey SPARTAN VI, which corporate CU do you work for? I used to work for one years ago on the weekends when I was in college, but I don't remember the name. I was a weekend ATM network monitor and it was a great job for a part time gig.
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I'm over at Western Corporate FCU based out of San Dimas, CA. We have offices in San Leandro, Seattle, Salt Lake City, and Hawaii. We don't deal directly with ATMs.. so I'm guessing you worked for COOP or FSCC?
 
SPARTAN VI said:
Regional FCU, RT#271991139, based out of Hammond, IN? I see you're a WesCorp FCU member, but we don't do any processing for you.. yet. Maybe I'll get a regional manager to send a salesman out that way. ;)
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Yep thats the one, I don't use that bank any more tho, I moved to Texas 2 months ago. RFCU is/was a good little bank, had a branch right by my house, give me my first car loan etc.
 
ALC-X said:
Well I don't know about their banking site, but their AUTO loan site is for the birds! I just got an AUTO loan from them and assumed they would be online and payments made online. When I finally got my statement and startup instructions I found out that they have an online presence but payments made there (or over the phone) use Western Union along with a $14.95 fee each time! That's 5% of what my payment is......Fortunately, I have a credit union that offers FREE bill pay service and have relegated all payments to 'CitiFinancial' from this bill paying service. But I think $15 is quite a bit to pay to pay a bill....don't you guys/girls?

just a thought .
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Thats a bummer. I don't have my autoloan through them, but they electronically pay all my bills -- and if they can't do it electronically they send a check -- all for no charge to me. Lets me keep track of bill expenses very easily. I can even get a Quickbooks invoice or any invoice really from Joeblow Smallbusiness and have a check drafted and sent from them. Really convenient for me.
 
riot8ap said:
I use wamu and like it...though I think if bank's would implement some sort of money tracking/budget program where it would put your money in different budget accounts automatically it would be well received. Until then I use Money 2007, but I wish I could do it all in one place so I didn't have to reconcile.
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I guess I am lucky to have direct deposit at least.
But the thing is that it gets deposited into checking (Which earns no interest). So, every week or two I transfer the majority of the paycheck into savings.

One feature I'd like is being able to specify keeping a certain minimum in your checking account... car payments, and those other big items... prevents the overdraft nonsense (I'd imagine overdraft is free nowadays, or maybe for the first...)


My bank has bill-pay. Can set it all up online... They mail checks out for you too. Can even set it to do it automatically each month. Just use that for my car payment though.



I'd go 100% to an online bank, but I have to have these features:
1. Debit card of somesort. Most banks partner with Vista or someone at least so you can use it as a CC too.
2. Check cashing. This is the primary reason I think your "traditional" banks are even around anymore. How does one deposit a check, if it's all online? Would open up a whole new arena of fraud I'd imagine.


For me, I absolutely hate having to go to the bank. Screw with lines, etc... just to give them a piece of damned paper. Should be able to do it online......... somehow!
 
SPARTAN VI said:
Agreed, in terms of liquidity I've found that my debit card is more liquid than cash. Can't take my physical cash online. It's only really good for splitting the bill when dining out with friends.

Also means I'm not so worried about losing my wallet, just have to cancel my one debit card and get my license replaced and I'm good. :)
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I'm the same way, but I just had me debit # stolen. Luckily I caught it and won't be liable, but its going to take at least a week to get everything straightened out. Definitely ought to think about a CC and the protection it offers vs. your debit card. I might make the switch to primarily CC and cash.
 
mastercheeze said:
I'm the same way, but I just had me debit # stolen. Luckily I caught it and won't be liable, but its going to take at least a week to get everything straightened out. Definitely ought to think about a CC and the protection it offers vs. your debit card. I might make the switch to primarily CC and cash.
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I'm still using a debit card. I like the fact it goes straight from your account... But I hadn't considered the protection (or lack of) that debit cards have................
 
whrswoldo said:
I love Wamu's online banking system. The only problem I've ever had with it is that they canceled an account that had been inactive with a $0 balance for a while, although the account still shows up online. The site's been down maybe once of twice since I've had my account, and those times were usually in the middle of the night.
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I agree, i really like Wamu online banking and it makes it really easy for me to do everything i need to do other than physically deposit checks. :p
 
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