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Steam Refunds

  • Thread starter Deleted member 83233
  • Start date
I'm using the system right now. We'll see if it work well. It is unfortunate that it not be earlier, I could have save a lot of cash with all this bs games.
 
hmmm, I didn't even know Origin did this. I've been purposely avoiding EA for some time now. This is surprisingly consumer oriented thinking for EA. I would have bet money that Valve was first - but here we are. Strange times indeed.
 
Origin has some pretty great customer support actually. Plug in your phone number, they'll call you back in a relatively short amount of time.
 
Bangorang said:
so basically, its a way to demo games.....2 hours is too strict imho...4 hours would of been alot better imho but for those who have technical problems, this is fantastic

lets not forget they got a jump on their competition too..I don't believe anyone else gives refunds...correct me if I'm wrong please
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4 hours is half the length of most single player games these days.
 
It work even for me! No more bs!

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I see people on Reddit bragging about getting refunds on games they bought in December and played the whole campaign on for 12hrs, etc. SMH.

Something tells me the idiots are going to ruin another good thing as they always do, and force Valve to get more restrictive sooner than they needed to. I know Valve has stated they may stop supporting refunds for people that abuse this, and when they do I'm sure these same people will be crying Valve suxx because they can no longer get any more b.s. refunds.

Still, great new policy overall.
 
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DPI said:
I see people on Reddit bragging about getting refunds on games they bought 6+ months ago and played the whole campaign on for 12hrs, etc. SMH.

Something tells me the idiots are going to ruin another good thing as they always do, and force Valve to get more restrictive sooner than they needed to. I know Valve has stated they may stop supporting refunds for people that abuse this, and when they do I'm sure these same people will be crying Valve suxx because they can no longer get any more b.s. refunds.

Still, great new policy overall.
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I doubt Valve will change this feature for such troll. Do you know about troll? Because what you point, which is people that say Valve suck because they can't refund 14 month old games is for sure trolls.
 
Mak54291 said:
I don't get it either. I was sure that it would have been refuse because it took me 3 hours to figure out Ark is a joke.
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the fact that steam is allowing some leeway with playtime is a wonderful thing..bravo steam, bravo
 
Wonder how much of a chilling effect this will have on third party key sellers, since refunds don't apply to purchases that happened outside of Steam (obviously). Seems like a good way for Valve to incentivize purchasing at their own site instead of some third party bing bang key seller in hong kong or ukraine or whatever.

I'll probably continue to grab no-brainer titles like Fallout 4 off sites like GMG for 25% off because why not, but if its a title I'm not 100% sure I'll keep then I guess I'm more likely to buy via Steam for the refund protection even if its a few bucks more.
 
People complain on the Steam Forums all the time about wanting refunds.... most of the time they can't run the game and their PC is within' system specs but there are some hiccups.
 
What happens if you buy the game on a 3rd Party site that is linked up to Steam?
 
So refund eligibility is purely based on playtime? I am pretty sure I have at least a hundred games that I have logged less than 2 hours in---I could return them all?
 
It will be interesting to see how this will effect the Steam sales. Companies might be less inclined to discount their games.
 
Megalith said:
So refund eligibility is purely based on playtime? I am pretty sure I have at least a hundred games that I have logged less than 2 hours in---I could return them all?
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Technically, the requirement is less 2 hours playtime AND within 14 days of release or purchase. For any reason at all. I believe you are a guaranteed a refund if you meet these 2 requirement. Beyond that, it's subjective.

I've gotten a refund for a game I bought March this year, with only 0.3 hours of play time. I don't know if it would have been successful if it was bought like years ago, but I don't intend to try that. Don't want to risk getting flagged for abusing the system trying to refund a couple dozen old games :eek:
 
cageymaru said:
Seems like they should create content that people want. Or check this out... If you have a demo for your game on your Steam page then it can't be refunded. Demo must show at least 30 minutes of gameplay.
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Except some of the games getting refund abused are highly rated. They had sales before, now they completely flatlined with all the false refunds. People are just scumbags and 2 hours gives them enough time to buzz through some of these short indie titles that are priced inexpensively.

The other thing that's happening is these games drop cards so people are buying games and generating cards, clicking refund on the game and selling the cards for 100% profit. Can always count on people to ruin a good thing.
 
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dark_reign said:
Maybe they should leave it up to the game developer/publisher if they want to allow refunds. Makes sense if shit like this is happening.
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Sorry but that's a terrible idea, hardly any developer would allow refunds. Why are refunds so taboo? If I go to the store and buy a product and it doesn't live up to my expectations, I have 30 days to refund it.

In the case of video games the time it takes to beat the game (or get the "full experience") should be set by the developer and then approved by a review board at Valve. The refund window should be a set percentage of this time.

No one is beating a AAA title in 2 hours and getting the full experience, so the issue here is indie developers putting out short games and getting taken advantage of, which is why they just need to implement a system that works for indie games too.
 
VulcaN said:
Sorry but that's a terrible idea, hardly any developer would allow refunds. Why are refunds so taboo? If I go to the store and buy a product and it doesn't live up to my expectations, I have 30 days to refund it.

In the case of video games the time it takes to beat the game (or get the "full experience") should be set by the developer and then approved by a review board at Valve. The refund window should be a set percentage of this time.

No one is beating a AAA title in 2 hours and getting the full experience, so the issue here is indie developers putting out short games and getting taken advantage of, which is why they just need to implement a system that works for indie games too.
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More than a terrible idea. I pretend this is major scamming.

2 hours is all fine. For little games, like if a lot of people will finish it and ask for refund.

Also like if they can finish most game in 2 hours. This is ridiculous. I bet 1% of the games can be finished in less than 2 hours.
 
VulcaN said:
Sorry but that's a terrible idea, hardly any developer would allow refunds. Why are refunds so taboo? If I go to the store and buy a product and it doesn't live up to my expectations, I have 30 days to refund it.
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I agree that it's a terrible idea but the new refund policy is ripe for abuse since Valve isn't sticking to the 2 hour window. With it being so loose, the abusers will take advantage of it and bye bye refunds. Enjoy it while it lasts.
 
DPI said:
Except some of the games getting refund abused are highly rated. They had sales before, now they completely flatlined with all the false refunds. People are just scumbags and 2 hours gives them enough time to buzz through some of these short indie titles that are priced inexpensively.

The other thing that's happening is these games drop cards so people are buying games and generating cards, clicking refund on the game and selling the cards for 100% profit. Can always count on people to ruin a good thing.
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I feared this would happen. I had a strong feeling that it would effect smaller teams more than the big AAA titles. And it is more appropriate for the bigger titles (larger cost). Perhaps a refund period based on cost?
 
27 games is the correct definition, not shovelware. Eat to live for example and so on.
 
System is bound to be abused initially when you've starved a generation of gamers for years and years without any real chance for reprieve. Valve's Quality of Control in recent years has been abysmal. They're so focused on profits and turning Steam into a "do everything" platform that issues such as refunds have gone neglected for years longer than they should have.

I get that Entertainment media is a very slippery slope because once you consume it it's nearly impossible to take it back. Problem is more gamers have got screwed over than developers at this point who have almost all control when it comes to Steam.

It'll all iron itself out. But I do concur that if you're peddling things that are complete crap, even at a low price, you've been getting away with abusing the system and gamers for a long time. Just because you aren't making millions doesn't mean you don't know what you're doing. I probably wouldn't go so far to return a $1-5 dollar game, but it makes you wonder if that's your asking price what are you really selling in the first place? Most of the time it isn't much.
 
Killerxp100 said:
. Who cares if it turns into a demo system, its good for us consumers and alows us to test games without requiring the dev to make a demo.
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Agree but we'll see what Steam will do if you type you tried the game when asking for refund. In my case, I'm just going to ask refund for crappy product.

They could change the refund policy and allow people to try out games like a demo and refund if it's not good. Like you said, it's demo for all games without the dev need to make demo, which is good.
 
I knew this was coming. I think it's a good idea, but I knew it'd be abused to hell and back. Though I am surprised it was so badly abused already, I was thinking it'll last more than a week before it was blatantly obvious... then again... maybe not. Maybe I was just hoping it would be.
 
Im ok with it if it hurts a few legitimate devs but pushes scumbag devs off steam it's worth it.

Indie dev, if your game is great people would recognize it and you will profit regardless of a few scumbag. If the vast majority of people are buying your game and the returning it then I'm sorry but you need to start thinking about what you are doing wrong.
 
50% of games sold on steam are digital crap

If I was steam, I'd be HAPPY to get the shit off my website...it clutters the place up so that high quality games get lost in the mix

NEXT!
 
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