CyberCecil
Limp Gawd
- Joined
- Nov 7, 2001
- Messages
- 497
Last year I bought a Lenovo B570 laptop. It started freezing constantly and was determined by Lenovo to be a motherboard issue and it would need to be replaced.
I paid to send it in for service. It arrived on 6-21-12 to their service center. They then lost it for nearly a month. In the interim my warranty ran out on 7-6-12. I had to call the support line several times to find out what was going on. Each time I called the said they would get back to me and never did. Finally, after the third time I called and jumped through their hoops they lied to me and said they just now received the laptop on 7-17-12.
I got the laptop back today and all they did was reimage the system. It froze twice within one hour.
I now have to send it back in and hope they bother to do their job this time.
Avoid Lenovo like the plague.
Does anyone know what recourse I have if they don't fix the issue or try to screw me over because they ran out my warranty the first time?
I paid to send it in for service. It arrived on 6-21-12 to their service center. They then lost it for nearly a month. In the interim my warranty ran out on 7-6-12. I had to call the support line several times to find out what was going on. Each time I called the said they would get back to me and never did. Finally, after the third time I called and jumped through their hoops they lied to me and said they just now received the laptop on 7-17-12.
I got the laptop back today and all they did was reimage the system. It froze twice within one hour.
I now have to send it back in and hope they bother to do their job this time.
Avoid Lenovo like the plague.
Does anyone know what recourse I have if they don't fix the issue or try to screw me over because they ran out my warranty the first time?