I am currently using a Sprint Palm Pre. It is starting to get the infamous spider cracks. My phone is now discontinued. Will Sprint be able to replace it or will I have to choose a similar valued phone?
Sprint will have Pres around for at LEAST the next 2 years. From a former Sprint tech and salesman, you have my word on this one. The only relatively recent phone that they just stopped refurbing and moved to the next model was the Touch Pro.
Yeah I traded mine in a month ago for a faulty speaker, probably going to trade this one in soon because the charging port is a little loose, and I'm pretty sure they speaker is crapping out on this one.
The only way around this would be if you had 4 replacements in 90 days, they'd give you the option of a NEW Pre, or a refurb of a model of their choosing. I believe the options for the Pre replacement would be the Pixi, a Blackberry (I believe the 8530), and maybe the Hero. I'm a few months removed from working at Sprint, so don't quote me on the exact models, but they will be pretty shitty phones. The days of getting a free upgrade due to a crappy phone is pretty much over with.