Sony Stole my PS3!!!

A

Ashton

2[H]4U
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Nov 13, 2004
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Just wondering if anyone else had this problem... I bought a PS3 (40gb iirc - it has wireless and the card reader) it failed with the blinking yellow light. I called up PS3 Support (SONY) and they told me they'd fix it for $150. I agree, they pull $150 off my card, give me a service #, and send me a nice box to ship it to them in. I ship them the PS3...

and I never hear from them again.

I looked up the service number close to 2 weeks later and it tells me that the service contract does not exist. I called SONY and I was told the same thing.

So there is no record of my ever having sent my PS3 in for repair (except on my MC). I'll be contacting MC to see if I can get a chargeback since i "never sent in a PS3" but overall I'm rather upset because I'm out a PS3 and $150 right now.

Has anyone else had similar problems with SONY before?
 
did you get a copy of the waybill from the box you used to send to them?
 
Send the info to the consumerist.com website with all of the info you have. See if they will post it on there site. Sony has responded to the bad press from them before.

I wouldn't do a chargeback on your card just yet. You can also see if you can find the Executive Office phone number and complain to them.
 
whats the tracking information state? i'm sure you copied that down before you shipped out the package right?
 
if you paid with a credit card, then that leaves a paper trail
 
Did you give Sony your e-mail address too? Usually, you will get some sort of automated message of the actions taking place. Epson has done this with me in the past.

When you shipped it back, was it a major carrier like UPS, FedEx, DHL? Did you copy down the tracking number?

Another thought, when you contacted Sony, was it really Sony and not a spoof number?
 
Bottom up...

Sony never asked for my email...

Yes, I know it was the real SONY number because I got it off the SONY website and I called it twice.

It was sent to me USP, prepaid, and sent back UPS using a prepaid label inside. I got no reciepts or anything from the UPS store.

Delivery # confirms it was delivered.

I will look into the consumerist website. I'm also considering contacting some newspapers like the AJC and NY Times. (though I will save these as my last resort)

After reading what's been said I will wait to contact MC

I'll see if I can find a higher-up phone # to call. If all else fails, I may try calling customer service and every time they say "I cant find it" I'll ask to speak to their manager. hopefully I'll eventually should get in touch with somone that can help me...

I realize it could be a f'up, especially with Xmas and newyears. However when I was quoted "10 days" to when I shoudl recieve it back and after _12_ days thier system doesnt even have a record of it, I'm very... concerned...
 
call them back tomorrow, ask for someone that's not an idiot, tell them you have the credit card it was charged to
 
are you positive they didn't ask for your email?

i have sent back two PS3's and both times they asked for my email (2nd time was a few weeks ago). 4 emails are sent during the process.
you'll get an email when the service request is opened and another when the empty box is shipped to you (inc tracking number). the third is when they receive your unit and the last is when they ship the replacement PS3 to you (inc tracking number).

are you sure you have the correct service request number?
check your spam folder.
 
Yea that is weird. I've sent back a few ps3's and they always asked for an email.
 
Go get that thing back "Taken" style. Little bit of Krav Maga, little bit of gun fire, should have it cleared up in a few hours. ;)

Yeah, just call their help line/complaint department, give them the tracking number, transaction number date etc. They have it, someone just f-ed up when making your tag. I know you're pissed (I would be too) but try and hold back the anger. Be polite (unless they are being rude) and you'll get better results.

If they still can't find it or are brushing you off, let them know (calmly. people don't take raving psychotics seriously) that you will be contacting a lawyer (whether you will or not) and ask for their name and their supervisor's name. That usually get's someone higher up on the phone pretty quick.

If they can't find it, they will probably just replace it for you.
 
mas said:
jfc $150 for repair, out of warranty or what?
Click to expand...

Yea if the system is out of warranty sony chanrges a flat fee of 150 to "refurb" the system as long as it doesn't show signs of abuse. Microsoft does the same thing.
 
Back in the SNES days it was $50 to refurb the system and any games you included with it.

*sighs*
 
you can also contact the BBB because they have people that work on just keeping their BBB record in good standing.
 
If you've got delivery confirmation, you should contact the shipping company. You should be able to get and address of who shipped you the label. Once you have that you've got all the proof you need -- who shipped it, payment, delivery confirmation... I don't see how they could dispute it.

I guess it would be easy for someone to charge you $150, and send you a box with a label address to some other place. You don't have the address you shipped it to anywhere? If so, have them confirm it's the correct address -- if it's not, then someone at Sony got a new PS3 for Christmas! Well, a new broken one! Good scam though if they can pull it off...
 
well after going through several idiots I got somone who had the ability to match up all the records. Despite the package ariving some time ago, their computer claims it was only delivered today (yeah, sure...) I was able to give this person my email for notifications (and he confirmed "yeah somone screwed up not asking you for your email") and supposedly tomorrow or the next day they will ship the new one. I'm suspicious but we'll see...

and yeah, it was out of warrenty. I got it used so I dont know how far out it was but I know it wasnt covered anymore. Ultimately I paid $257 and got an official refurb. (Not a bad price in retrospect, considering the PS3 slim 120gb retails for $399 - though it annoys me it cant play PS2 games...)
 
Ashton said:
Ultimately I paid $257 and got an official refurb. (Not a bad price in retrospect, considering the PS3 slim 120gb retails for $399 - though it annoys me it cant play PS2 games...)
Click to expand...

The PS3 Slim retails for $299 not $399. So for an extra 42 bucks you could have got a brand new Slim.
 
Holidays man, holidays. Give people a chance to get back in the grind.
 
gn0me said:
The PS3 Slim retails for $299 not $399. So for an extra 42 bucks you could have got a brand new Slim.
Click to expand...

...odd... I thought I saw it for $399 @ amazon... (just checked, it's $361 new $319 used, and $399 for the "collectable" edition (which has the remote and a game with it)
http://www.amazon.com/gp/offer-list...262655346&sr=8-1&seller=&colid=&condition=new

in the end because I had to pay another $30 for a controller and $20 for the HDMI cable (and an additional fan and a controller-charging-base) OR does the PS3 come with a HDMI? if not then I still technically saved money... all of $22...

PS3 said:
Holidays man, holidays. Give people a chance to get back in the grind.
Click to expand...

I'm not complaining that I've not recieved it back yet, I expected delays. I'm complaining that my tracking # "does not exist" and that, despite UPS saying my PS3 was delivered, SONY claiming it never arrived (untill miraculously the day I call and start raising hell...)
 
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Ashton said:
and yeah, it was out of warrenty. I got it used so I dont know how far out it was but I know it wasnt covered anymore. Ultimately I paid $257 and got an official refurb. (Not a bad price in retrospect, considering the PS3 slim 120gb retails for $399 - though it annoys me it cant play PS2 games...)
Click to expand...
I don't think the 40GB came with a card reader. So you either had a 20 or 60GB.

FYI you can buy 80GB BC refurbs on Newegg for $220ish with free shipping.
 
Ashton said:
...odd... I thought I saw it for $399 @ amazon... (just checked, it's $361 new $319 used, and $399 for the "collectable" edition (which has the remote and a game with it)
http://www.amazon.com/gp/offer-list...262655346&sr=8-1&seller=&colid=&condition=new

in the end because I had to pay another $30 for a controller and $20 for the HDMI cable (and an additional fan and a controller-charging-base) OR does the PS3 come with a HDMI? if not then I still technically saved money... all of $22...
Click to expand...

That page on Amazon must be messed up. The 120gb is $299 and the 250gb is $349. That is the price at any retail location.
 
As an Amazon Associate, HardForum may earn from qualifying purchases.
Ashton said:
...odd... I thought I saw it for $399 @ amazon...
Click to expand...
Amazon isn't exactly the place to go for a price check. All those prices listed in your link are from private sellers trying to rip people off. The RETAIL price for a 120 GB PS3 Slim is $299.

Playstation.com
NewEgg
SonyStyle
Dell
BestBuy - Sold out here. Probably why Amazon and Buy.com have jacked up prices.
http://www.youtube.com/watch?v=ZyuqFTrkrQw

So, as I said, you could have spent an extra 42 bucks + tax/shipping and got a brand new, non-refurb, non-ripoff 120 GB shiny, sparkly, sexy, PS3 slim.
 
You were right it was the 60gb, sorry.

I paid $102 for it + $20 for a new fan (plus $30 for the controller). Problem is it had a YLoD lurking.

The reason I didnt want to get a new slim was because I have LOTS of PS2 games I still play (some I've not even played AT ALL) and I wanted to consolidate to 1 system instead of 2 (guy was going to pay me $80 for my PS2 and it's cables/controllers (1 wired, 1 wireless)/remote) so things were going great untill the PS3 I got died and then got lost when sent home for repairs... (to be honest, right now there is only _1_ game that's a PS3 exclusive I want (littlebigplanet) the rest I get for my 360. PS3 will be 90% or more for Netflix ini the bedroom (360 is in living room) and PS2 games.

On that note I also checked locally at 3 game stores and found out that basically nobody in GA has a BC PS3 for sale...
 
Feel you on that, pretty much the reason I haven't shelled out for a PS3 is because I want one with BC to play the TON of PS2 games I have, most untouched because these NIS RPG's are longer than hell.

I'll probably grab a ripe old one when GT5 comes out though, but I'd hope the slim's get firmware updated for BC by then, but I'm doubting it.
 
Ashton said:
Just wondering if anyone else had this problem... I bought a PS3 (40gb iirc - it has wireless and the card reader) it failed with the blinking yellow light. I called up PS3 Support (SONY) and they told me they'd fix it for $150. I agree, they pull $150 off my card, give me a service #, and send me a nice box to ship it to them in. I ship them the PS3...

and I never hear from them again.

I looked up the service number close to 2 weeks later and it tells me that the service contract does not exist. I called SONY and I was told the same thing.

So there is no record of my ever having sent my PS3 in for repair (except on my MC). I'll be contacting MC to see if I can get a chargeback since i "never sent in a PS3" but overall I'm rather upset because I'm out a PS3 and $150 right now.

Has anyone else had similar problems with SONY before?
Click to expand...

See, this is exactly why you should have insured the package for $300 at least. I never send anything that costs more than $100 without insurance. This might sound rude or harsh, but you only have yourself to blame.
 
ibex333 said:
See, this is exactly why you should have insured the package for $300 at least. I never send anything that costs more than $100 without insurance. This might sound rude or harsh, but you only have yourself to blame.
Click to expand...

How can you lay the fault at the OP's feet when it was SONY that shipped him an empty box with a pre-paid shipping label? It's his fault for refusing to use that label and going out and paying for UPS to ship it back at his own expense in addition to paying $150 for a refurbishing fee?!

Give me a break. :rolleyes:
 
ibex333 said:
See, this is exactly why you should have insured the package for $300 at least. I never send anything that costs more than $100 without insurance. This might sound rude or harsh, but you only have yourself to blame.
Click to expand...

how the hell is it his fault?

It's a pre paid shipping label, you trust these things to get them there, and that sony would have insurance on it.

Besides, insurance doesnt do shit when the package is signed for but then the people that recieve it tell you they have no record of it.
 
Ashton said:
... $20 for the HDMI cable (and an additional fan and a controller-charging-base) ...
Click to expand...

I hope that 20 bucks was for more than the HDMI cable and included the fan/charging base?

otherwise monoprice.com :p
 
JinxyBoi said:
Feel you on that, pretty much the reason I haven't shelled out for a PS3 is because I want one with BC to play the TON of PS2 games I have, most untouched because these NIS RPG's are longer than hell.

I'll probably grab a ripe old one when GT5 comes out though, but I'd hope the slim's get firmware updated for BC by then, but I'm doubting it.
Click to expand...

I have the original 80GB that has the BC but I have had very few old games actually work with it. YMMV
 
JinxyBoi said:
Feel you on that, pretty much the reason I haven't shelled out for a PS3 is because I want one with BC to play the TON of PS2 games I have, most untouched because these NIS RPG's are longer than hell.

I'll probably grab a ripe old one when GT5 comes out though, but I'd hope the slim's get firmware updated for BC by then, but I'm doubting it.
Click to expand...

from what I remember reading, is that it was capable of BC due to additional processing chips/hardware in the system, which was removed, which removed BC.

not sure how well a software emulator would run on it.... seeing as how PS2 emulators for PC still aren't great :confused:
 
b14z3 said:
I hope that 20 bucks was for more than the HDMI cable and included the fan/charging base?

otherwise monoprice.com :p
Click to expand...

lol, It was for the Fan (because the PS3 was overheating due to it's fan dieing) the charging station and HDMI were just welcomed extras (I figure the fan was worth $10, so $5 for the base and $5 for the HDMI is a good deal)

DooLocsta said:
I have the original 80GB that has the BC but I have had very few old games actually work with it. YMMV
Click to expand...

The only PS2 game I ABSOLUTELY want to work is Kingdom Hearts (and likely KH2, which I dont have yet) The rest I can live without. I do still have my PS2 slim though, so I'm not as worried about BC, though I'd *like* to consolidate to 1 system...

j-sta said:
from what I remember reading, is that it was capable of BC due to additional processing chips/hardware in the system, which was removed, which removed BC.

not sure how well a software emulator would run on it.... seeing as how PS2 emulators for PC still aren't great :confused:
Click to expand...

That was the emmotion chip (iirc) and supposedly Sony's newest emulation routines will emulate just as well as the chip did. (we'll know this summer, from what I've been told...)

gravityparade said:
Most people, I think, don't even know what a rootkit is, so why should they care about it?
Click to expand...

wtf does that have to do with this discussion???
 
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