• Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
    Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.

Shuttle's RMA Pain's..

J

Jasonx82

Supreme [H]ardness
2FA
Joined
Aug 14, 2004
Messages
6,706
I have a SN95G5B, I've been using it fine for about 6 months. All of a sudden the PSU craps out on me no big deal I'm still under warranty. So I call Shuttle get a nice lady on the phone. She says you have the wrong line and gives me tech support for an RMA. Well I call Tech support. No answer, ok I'll leave a messege. "Voice Mail Box Full" .. Hmm what to do what to do. Well Next day I called again same crap no one picks up and voice mail full. So I call the sales line. And asked to transfer for me. So after about holding on the line for an hour, I was estatic to actually have tech support on the line for an RMA.. well we go through the diagnosis problem. And he's like here you go gave me a trouble ticket number. And told me to go to shuttle.com and fill out the rma process. and wait for a respone.. God knows how long it will take.. :( :( Am I just a picky customer? or is this how all RMA's are? I remember newegg was super easy so was Mwave.com etc.. :(
 
Newegg is easy, because they pull volume and that is one of the key things that made them popular. Most other companies don't want you to return things.

Use e-mail. Phones are generally just a waste of time. E-mail is more effecient, less expensive and easier to track so most e-stores have switched to that and it's better staffed as a result. The phone is more of a courtesy.

It sounds like Shuttle's RMA process is the same as most e-stores. Fill out a form and wait a day or two. If you want instant support, buy from a brick & mortar store.
 
I hope to GOD I never have to RMA anything to Shuttle, what a pain I've read about and personally experienced.


-rye
 
jedirye said:
I hope to GOD I never have to RMA anything to Shuttle, what a pain I've read about and personally experienced.


-rye
Click to expand...


I am PISSED at Shuttle right now...I have a 10 month old unit that died...I called...sat on hold for over 2 hours...get full mailboxes...sent e-mails...filled out the online form...sent more e-mail...no replies sent AT ALL....


I don't think I will be buying shuttle again....
 
NOW I am scared... kind of wishing about now I had held off and built my own from scratch from what you guys are saying. I bought an SN25P about a month ago, partially for the warranty :(. From what you guys are saying, their warranty service is terrible!
 
Well, then there a folks like me... It was totally PAINLESS!

Filled out the online form with ALL the info they requested. Recieved an RMA number 2 days later... shipped er off...

Bout a week later, with no news I called. The lady said hang on one second... got back on the line - It's out for delivery via UPS. Hung up the phone... HUNG UP THE PHONE and UPS was at the door knockin...

Freaky... but all true.

It was the ONLY Shuttle that I have had to RMA, and I have 4 under roof now since I sold the SN45G to my inlaws... The reason that I had to RMA was my fault, and they still fixed it.

No Probs here... I just didn't believe all the things said on the boards. No one could stay in business if it was all true.

You know, your RMA process may go just as smooth as mine did...

Yes, I think that could happen.

Let us know how it goes.

L8ter...
 
Well, don't go calling us, the ones that DO have RMA issues, liars....that's just wrong. I certainly am NOT lying and I have no reason to...what, you think I don't want it fixed? I have had 2 Shuttle rigs before the one I have now...no problems with either...but this is getting freaking ridiculous...

I have three rigs going in my home right now...err...two...my Soltek SFF rig has been jamming for over a year now flawlessly...and my newest rig (sig) is doing great...now if my Shuttle could get fixed....

Sorry to hear you had good luck with an RMA, I wish I had too...but I have not, and it SUCKS to be me....
 
How long did you wait for the e-mail replies? Like I said, calling is pointless. Companies primarily do not do business that way. Look, I work @ Cingular and I get around 4x the amount of e-mails as I do calls. It's faster.
 
Well Hmmm.... Those with RMA issues certainly are NOT Liers, and I never implied that. I have had my fair share of RMA issues in the 15years that I have worked in the PC industry... I do feel your pain...

It is a life phenomenon that the bad things that happen are reported 10 times more than the good things... Checked out the NEWS lately??? Yah, that is my point...

I have just gotten better at dealing with RMA issues due to the quantity that I have endured! (grin) Hopefully that will not happen to any one... but most certainly at some point it will. Then, at that point, it's all about your attitude dealing with it whether it's a pain or not...

EMail Replies - I receive my email RMA right about 2 days after submitting the forms. Shipped the unit the following day, one week later it was knocking at my door...

Hey Rapture, I ain't outta the weeds yet... I still have 4 Shuttles in my house, and sold one to my In-Laws (gutsy move Huh!) so the future is un-known...(grin)

Had a wise man once tell me - You can always tell the size of a man by the size of the event it takes to p*ss him off...

Two rules to Life -
1) Don't sweat the small stuff
2) It's ALL just small stuff

HTH!
 
You must log in or register to reply here.
Back
Top