Sent mobo for RMA due to faulty NIC, they returned same mobo still broken

compudocs

[H]ard|Gawd
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I recently RMA'd an M2N68-VM to ASUS after the NIC stopped working under a dual-boot Ubuntu/XP install and I just got a chance to test it yesterday and everything was looking good as the system went straight into Ubuntu without skipping a beat . . . . untill I had no internet. At first I though, well, maybe it needs a restart to finalize some kind of change. Nope. Same after reboot so I rebooted again and went into XP and same thing.

At this point I'm becoming irritated as the NIC still doesn't work under Ubuntu or XP so I start thinking I just got a faulty board in place of a faulty board so I broke out the Ubuntu 10.06.93 disc I installed Ubuntu from originally and booted form the disc which allowed me to run everything on the board except the HDMI when I first got the board to make sure I had a compatible enough distro. Wholly crap, the NIC really is toast on this board so I was sure at this point that this model series has a design flaw with the NIC.

I took one last step and broke out a 40gb sata laptop HD I had to install a fresh load of XP and I used my trendnet USB NIC to get the machine online to DL the latest drivers for the motherboard but lo and behold everything still works EXCEPT THE NIC!

At this point I'm irritated beyond belief after losing about 2 hours to this motherboard yesterday so I go to pull the board out and write down the serial to re-rma this board for hopefully a board that actually works but . . . . wtf? It's the same fn motherboard I sent ASUS to start with. They told me it was recieved, repaired, tested then shipped back to me but wtf did they test it with, thier eyes?
ASUS said:
"Mmmhmm. The NIC port is still there, looks good to me, just need to pack it up and ship it back now."
. . . . WTF ASUS?!?!

Whats better is I called 3 times yesterday before finally leaving my number with the 3rd person I talked too after being told for the 3rd time over 3 hours that there was nobody available and I'd be called when there was. I was never called back.

I seriously hope there is a damned good explanation for this because I've RMA'd to ASUS in the past and had nothing but A+∞ service so this irritates me to no end to go from one end of the spectrum to this.

By the time they get this right now I'm out half the cost of a new mobo just for shipping this mobo in for RMA's. Not. Fn. Cool.

/rant

=== EDIT ===

It's been a full 24+ hrs and they haven't returned my call so I could get this sorted out, if they don't call me back by Friday they can kiss my butt and will never see another penny from me as I haven't made them my #1 pick over the years just to be tossed aside whenever they feel like it.

To the ASUS rep's here, don't try to help fix this. I'm going to see how messed up ASUS really is and see if my contact info was even taken, if so then someone needs to make a call, if not then thats it, no more ASUS for me. I will not make another phone call to them or go out of my way to fix this. I'm putting my foot down.


The problem is people try to hard to help a company do the right thing by going out of THIER way to push the company along but not me, if you screw me over I just tell u to go screw yourself and I go elsewhere.
 
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reb00tin

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Some Linux drivers can put the NIC hardware in funky mode, best to power down before booting Windows... but it looks like you tested thoroughly. Look, Asus don't honor their warranty. The only defense is to not buy expensive mobos. You can get decent mobos for $50-60 that give you 90% performance of a $150 mobo. That way if there's a defect just throw it out...
 

compudocs

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Some Linux drivers can put the NIC hardware in funky mode, best to power down before booting Windows... but it looks like you tested thoroughly. Look, Asus don't honor their warranty. The only defense is to not buy expensive mobos. You can get decent mobos for $50-60 that give you 90% performance of a $150 mobo. That way if there's a defect just throw it out...

Yeah, I tested XP with a fresh load to rule out any Linux quirks which is why I'm so ticked off at this. They said the board was "repaired" but I'd like to know exactly what they fixed and how they "tested" it before shipping. Did they use a Pci network card to "fix" the problem and test it with that then remove it before shipping the busted board back to me? Fn ridiculous. I expected them to fix the board, replace it or if they had no identical boards give me a lesser working board or offer to upgrade me for the difference in price, not send me the exact same fault board back telling me they fixed it when they obviously didn't.

And I still haven't gotten a call from them so this may be the last ASUS product I ever purchase if they don't make this right soon, I'm actually being pushed aside and ignored by ASUS at this point. I should NOT have to call them a 4th time after leaving my contact info for them to contact me.

Honestly this is going to suck if ASUS screws me over because then I'm down to the last 2 companies that have not scrwewed me yet, Gigabyte and Foxconn.

What companies need to learn is that while there are tons of choices out there they need to hold onto thier loyal customer because choices are why I don't eat at BurgerKing, Culvers, Dominoes, Pizza Hut and Taco Johns because they screwwed me a few times too many.

I don't purchase eVga, ECS, EPox, MSI, SuperMicro or Biostar products because they did me wrong and I had options. I still have 2 options left, 3 if you count Zotac who I avoided from other peoples stories until I bought one of thier boards to meet a budget and it works great.

If ASUS thinks I'll EVER buy one of thier products if I get screwed then they lose money from me and every PC I build for friends or family as long as Gigabyte and FoxConn keep doing me right and possibly Zotac so thats 3 more places I have to go outside of ASUS and if ASUS doesn't want my money I know the others do.
 
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cdolphin

n00b
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Apr 13, 2010
Messages
26
I have had bad experiences with Asus, just a heads up, their RMA can be funky...
I was sent back the same broken board three times, it had a retention mechanism glued to the back of the socket....and it was not my original board...Go figure.
 

DeFex

[H]ard|DCer of the Month - June 2011
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I wouldn't even bother sending it back it is not worth your time. just get a network card, they are very cheap. (maybe you could get them to send you new one if you whine enough)
 

night_2004

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I wouldn't even bother sending it back it is not worth your time. just get a network card, they are very cheap. (maybe you could get them to send you new one if you whine enough)

That's what ASUS is hoping the OP does. They need to fix it. He paid for a working board, with a working warranty, and that's what he should get. No excuses.
 

War Zone

Limp Gawd
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You try updating the bios ? as well whats your network setup ? dsn\wan\ip\dns etc\hardware used at all ends etc etc ? you using a crossover cable etc ?you do a full manual setup of all network settings and firewall settings ?

I have a above average understanding of networks so i figured id just ask.
 

Zepher

[H]ipster Replacement
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Asus has been my first choice for mobo's since 1996/97 after switching from Tyan.
I just haven't had to deal with them for RMA since I haven't had a board fail on me yet.
 

reb00tin

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Apr 13, 2009
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I had a similar experience, Asus "repaired" mobo twice under warranty, and now I have a 3d RMA. If you really want to win this send them a demand letter, then the issue becomes legal, not technical, it goes to their legal dept. But it's probably not worth your time, and Asus knows it, that's why they're doing this. You can get a brand new M2N68 for $49, a newer M4N68T for $54, or better still a GA-M68MT for $49
 

Jerkson

Weaksauce
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Feb 2, 2011
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76
I hate hearing crap like this. In the past, ASUS has given me some of the best RMA services(turn-around time and cheap/speedy/prepaid shipping) of any manufacturer. Now I have an ASUS DSEB-DG mainboard that has lost 2 of 4 nics and Im afraid to send it away :eek:
 

compudocs

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If ASUS is pulling for me to drop it then thats what I'll do along with dropping ASUS as a whole.

I'm not going to fight, threaten or beg ASUS to do the right thing. IF they want to treat a long time customer like crap then they can kiss my butt because I know Gigabyte would love to get all my money going forward. I will probably ask a tech at Gigabyte to send ASUS a thank you letter though because what better way to slap someone in the face than having another company thank the old one for screwing me over anddriving me into thier arms? :D
 

compudocs

[H]ard|Gawd
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At this point ASUS would have to just send me a motherboard at thier expense with no expectation of recieiving the defective board back unless they pay shipping because I just noticed a lot of good deals on the forums here for $30 - $40 shipped GOOD mobo's by gigabyte. Given some may be older but they still work.
 

War Zone

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Ya but can you see the device under device manager in windows xp {sorry im a noob at Linux} and is the device in full compatibility mode in the bios .Meaning if possible old school compatibility mode t10 {not Gigabit Ethernet} kind of deal as well you doing full manual setup all the way around ?

it doesn't happen often but sometimes having a mac address clash can mess everything up.worse case that faster then trying to get in asus face is to use a old pci 3com t100 full hardware lan card .they only cost like 5$ used and can out perform most integrated lan card by far seeing as their hardware based and not not software and will sill pull off 9000 k\s of bandwidth.
 

compudocs

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Yeah, I reset the bios to make sure it wasn't a sttings issue for something they night have tried to change to "fix" the issue but no go.

Looks like ASUS will not get back to me by tomorrow so they can go ahead and kiss my ass goodbye. I'm done with them. I don't believe in third chances.

This is absolutely ridiculous that ASUS would rather lose a customer than call them back and work things out, fn ridiculous. Well, I haven't had to RMA a gigabyte product in the almost 10 years I've been using them so heres to hoping I never will have to.

And for reference, I've had to RMA 4 motherboards to ASUS before and never had an issue with my A7V880 RMA, my A8N32-Sli Deluxe ( which they took care of 1 month out of warranty mind you ) and I did have to RMA an M3A78-EM and an M4A785TD-M.

Amazing that over the last 12 years I must have personally owned over a dozen ASUS motherboards, 5 of which had to be RMA'd and I've used thier products in many system builds and friends and family computers and had decent luck over the years but now ASUS saw fit to end that.

Everyone give ASUS a big round of applause for losing a long time customer for no good reason. Bravo ASUS, good job securing more funds for Gigabyte who just moved to the top of my list.
 

wesleys_dad

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see if they wiil cross ship a board since they did you wrong..that way you get another board..
ive rma'ed to asus twice and had good results...giga is no party either...there are alot of complaints on them in these forums...
you really should let the asus rep help you out..thats what he does for us here..very nice guy...
your really going to have problems from time to time with any of these mobo manufactures except possibly with evga...they seem to be the best at least from my experience...
id really push for a cross ship and ill bet the asus rep could make it happen..asus does build quality boards but like everything else ,nobodys perfect....calm down a bit and let the asus rep help you out...
you dont get giga help here or msi or biostar...take the help and chuck it up to experience...
 

compudocs

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i think all mobo's suck to rma. ymmv

Not really. Like I said, my first 4 ASUS RMA's went smooth as butter but this one went every kind of wrong that it could almost. Heck, I even had to RMA a FoxConn mobo I got off the forums here and that RMA took me all of 2 weeks from start to finish and what started out as a Socket 939 board turned into a shiny new A7GM-S :) Now thats service with a smile, course the 939 mobo I sent them was thier high end mAtx media board and they prob didn't have a lot of those to start with ;)

And as far as putting more work into this to help ASUS right thier wrong. Not my job, thier job. Since I already wasted almost 4 hours trying to get them to fix this before I lost my patience with them over the course of 4 days of them not taking the time to make a single phone call I am in no way required to beg them to stand behind thier product.

It seems like thier older products were way better than thier newer ones overall anyways so I was already starting to lose faith in ASUS on the product level as I see more people having problems with thier new products than I ever did any of thier Slot 1 thru Socket 939 and early LGA775 motherboards.

I'm actually not stressing over this ordeal now because I am indeed 100% done with ASUS and already gave the M2N68-VM away on CL earlier today. Gonna grab a cheap Gigabyte or FoxConn mobo off NewEgg within a few days.
 

HelioX

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Stop being pissed off and buy a $10 intel NIC. Stick it in and you'll have your precious intrawebs back.

Next thread~
 

compudocs

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Stop being pissed off and buy a $10 intel NIC. Stick it in and you'll have your precious intrawebs back.

Next thread~

For starters, the board is gone now. Gave it away to wash my hands of it and ASUS.

Secondly, you go ahead and buy a motherboard, send it in for repairs under warranty only to get the runaround from a company and your money pissed away on shipping then come back and say you're happy with just replacing the damaged part with your money after you already spent money to have the warrantied part shipped out to be fixed when it wasn't. Oh, you probably didn't use that uncommon sense there did ya Mr. Consumer Samaritan? Show me one person that would be happy under this kind of circumstance and I'll show you an over medicated american or someone that smoked waaahaaahaaaaaay too much maryjuwanna back in the day and is still suffering the side effects.

Oh, also there is the fact that the motherboard failure may not stop at the NIC as I do not know why it failed so the problem may be degenerative, I don't know, you don't either and ASUS didn't care.
 
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Falkentyne

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compudocs: dont worry about that other guy replying to you. He's just a selfish troll with no real life experience in getting ripped off. He probably thinks that's the fantasy world ....
 

Old Hippie

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I'll show you an over medicated american or someone that smoked waaahaaahaaaaaay too much maryjuwanna back in the day and is still suffering the side effects.

I resemble that remark. :D

The last MB I had with a bad NIC was "repaired" with a 20.00 Intel NIC.

I wasn't ecstatic about the situation but a 20.00 solution wasn't worth the RMA hassle.

My life's priorities are way different than yours. :)
 

wesleys_dad

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did you ever take your car into the dealership with a problem and next day find its doing the same thing...not fixed...
now you have to take it back on your own time and complain to get it fixed....
well things happen dude...its called life, its not perfect...
what are you gonna do , give your car away to someone else and buy another brand...
you may want to lite up a big fatty and chill awhile...you sound like a type 1 personality...cant deal with problems in an intellegent manner.......valium works good to so see your doctor before you fall over dead while your on the the forum ranting...
help is available with the asus rep but your to hardass to accept help.....
you may consider ranting on another forum because people here try to help each other , not refuse help like you.....
 

War Zone

Limp Gawd
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276
I tryed to as well seeing as as far as the testing methodology for finding out if its really dead hardware doesn't convince me that the hardware in question really is dead,but you can't help people that don't want your help and or cant help people that wont help them self's,and in any case buddy's mind is fixed in stone on the topic so who am i to say different .
All the same to me really .Not my mobo that has a problem.
 

Dave65

Gawd
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Nov 30, 2006
Messages
689
Had same thing with a P5B Deluxe,USB quit working on it,sent it back and a month later I got the same board back with same problem,they did nothing to it..I will never buy ASUS EVER again..
 

Mindflux

Limp Gawd
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Feb 5, 2011
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251
If you keep squabbling over little things you'll run out of vendors. You are down to two I'd never use out of the dozen you listed. Sometimes you gotta let the LITTLE things go. How did the other vendors wrong you? Pee in your weaties?
 

flexcore

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Apr 12, 2006
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683
I got to agree with the OP's argument. I don't understand why manufacturers can't provide decent warranty service. It makes for a loyal customer and more money in their pocket. I also would have added a NIC and skipped the RMA in this instance, but if here wanted his board fixed he should of got it fixed. He paid good money to ASUS for a working board and for the shipping. By consumers not holding companies to their warranties it makes it easier for them to continue doing this. Unfortunately, from shat I hear around the web, it sounds like most companies have degraded to providing crap warranty service.
 

compudocs

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I got to agree with the OP's argument. I don't understand why manufacturers can't provide decent warranty service. It makes for a loyal customer and more money in their pocket. I also would have added a NIC and skipped the RMA in this instance, but if here wanted his board fixed he should of got it fixed. He paid good money to ASUS for a working board and for the shipping. By consumers not holding companies to their warranties it makes it easier for them to continue doing this. Unfortunately, from shat I hear around the web, it sounds like most companies have degraded to providing crap warranty service.

Honestly, if companies are trying to do this to save money they are failing because I still have 2 possibly 3 manufacturers that have not kept me in RMA hell or just plain ignored me before I'm forced to choose the lesser of the evils. What this means is all the companies that have wronged me to date are losing out on more money than they saved by me not buying thier products and by posting threads like this on the internet for others to make thier buying decision off of.

ASUS lost in this one as I have the will power not to support a company that will not support me and to the people that think I'm over-reacting, remember that when a company does this to you and you want to rant about how you've been wronged after spending your hard earned money supporting them.
 

compudocs

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Oh this is goooood. Well after I was told I'd be called back by the end of the day well over a week ago, now ASUS recently sent me an EMAIL saying they'd "love to help me get this sorted out and they would gladly cover shipping on the next RMA". Love to help me? Seriously? Over a week after it even matters anymore?

Wow ASUS, top notch dis-service here, seriously. Someone give them a moldy cookie of disdain.

I find it amusing actually that they'd continue to insult me as obviously at this point I didn't matter enough as a customer for them to actually make that long overdue phone call unless my information was never taken and the ASUS dis-service rep was too buisy playing FarmVille while on the phone with me.

This seriously tops the cake and if I run out of vendors that haven't screwed me on an RMA ASUS now will not even be considered when I have to go crawling back to someone.

Seriously, someone is pissed because your company neglects to call them back so they send you an email letting you know how irritated they are, you don't reply for over a week then when you do you send a fn inpersonal email instead of making that damned phone call? When is that good business?

I'll be honest, I was actually hoping ASUS would try to salvage this as I did like ASUS for over a Decade but now I see they just don't give a shit and are content with the bare minimum. Can't even make a fn phone call, it's not like they don't have my info on file and my number isn't still the same.
 
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