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Sensitive computer

H

hAppy

Gawd
Joined
Jun 29, 2005
Messages
624
My fairly new Dell computer keeps shutting off randomly. My computer sits on my desk, sometimes I drop a book onto the desk or close the drawer the computer just shuts off. The power button which is usually blue will then go orange and won't turn back on for awhile. Usually I have to unplug the power cord and wait about 10 mins and it will start back up. What the hell is going on here?
 
that is a wierd one: but then your computer isn't shutting of randomly, its shutting off on cue, not the right cue, but a cue none the less.

If you turn it on and just leave it sitting for a few days, does it turn off?

I'm thinking heat is causing parts to shift, and then maybe something on the motherboard is contacting the back plate? This happens in particular when you give it some vibration.

So one test would be to pull every component from the case and sit the motherboard on a cardboard box, but then thats a lot of work and will probably void your warranty with Dell. Your best bet is to call them up and ask for a return.
 
I hate Dell's customer service so bad. I don't want to explain a complicated issue as this one while they keep reciting a book to me trying to persuade me that my computer is just fine
 
hAppy said:
I hate Dell's customer service so bad. I don't want to explain a complicated issue as this one while they keep reciting a book to me trying to persuade me that my computer is just fine
Click to expand...

In that case, do you mind voiding your warranty? That's what you're gonna have to do to fix this issue
 
dells usually pretty good in terms of customer support. Id go through the proper support channels. If you start testing and doing something that voids your warranty, and it is a defective PSU or motherboard, you'd be out of pocket.
 
I had a pc that would do that, I'm pretty sure it was because the ram slots were defective. It would reboot/blue screen if I bumped the pc. Turn off the automatic rebooting for blue screens and get it to do it again and search the error. Don't void your warranty because you will need that to get what ever replaced.
 
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