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Seagate Warranty

gs274

gs274

[H]ard|Gawd
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Jul 5, 2005
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So, I order a pair of Seagate (STBD3000100) 3tb Sata3 drives to replace my full RAIDed WD RE4 1tbs. After reading through the Amazon listing, I had the impression that these are 5 year warranty drives but, nothing concrete so I order...They arrive and are tagged as 2 year warranty on the box. I call Amazon asking if these are indeed 2 year instead of 5 and if so, how do I get the 5...playing dumb essentially. Amazon calls Seagate and after a several minute hold, the Amazon rep informs me that the Seagate rep has stated that the current Seagate warranty for retail desktop replacement drives (what I ordered) are now covered under a 5 year warranty. He then connects the call with the Seagate rep who takes down serial numbers and after verifying that they is show a warranty date until 8/30/2015 (we can all do the math) proceeds to explain that the change is quite recent and may not show up on drives currently on retailers shelves. She says that she is adding a notation to the serial numbers so that the warranty will be honored for the 5 year period...we exchange pleasantries and disconnect. I then ask the Amazon csr what he thinks about that and he states that, he has included notes with the invoice on Amazons end and if Seagate decides to renege on the warranty, Amazon will handle it. I've been in IT for going on 15 years now and know that the details are in the fine print, so I ask...if this drive dies in say, 56 months and Seagate tells me tough luck...he interrupts, "if Seagate doesn't take care of it, Amazon will"

To summarize, Seagate is now saying (quietly) that they have brought back their 5 year warranty. Amazon is holding them to it if you purchase from them.
 
And this is why I still buy Seagate drives in general and products from Amazon.com.
 
Interesting. I know Seagate gets a bad rap for past mistakes, but I have to say that I'm very happy with them since they are covering a hard drive that Newegg damaged in their RMA warehouse and refused to RMA. Drive came DOA, returned to Newegg in mint condition and they refused due to "physical damage". Upon receiving it back, there is a dent in the top of the drive. So I figured, what the heck and contacted Seagate and sent them photos of the drive and they said they would cover it.

Learned my mistake in trying to buy from Newegg... won't be happening again.
 
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