Simpson5774
2[H]4U
- Joined
- Feb 1, 2005
- Messages
- 2,937
Did you read my post at all? What i said was isolated was the way the mod treaded ladyhawk.
Again, read the rest of the thread before speaking.
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Did you read my post at all? What i said was isolated was the way the mod treaded ladyhawk.
Again, read the rest of the thread before speaking.
I have been following this thread since day 1 your taking a bunch of random people signing up on sapphires forums and getting banned as poor treatment of cutomers...
Dethred, I am not even going to start with you, your problems with evga are nowhere near this bad, not even close, you got the VIP treatment compared to this.
That isn't even what I was talking about. Read my post a few more times.
As far as offering lesser cards for EOL RMA's all the companies do it search the forums.
I believe you wuold be more surprised at such a poll. While i would agree that sapphire is behind just about everyone else with thier policies and customer service what happened here is not uncommon for alot of companies. There are very few companies that will give out "free upgrades" or cross ship and even with these companies its not unheard of for someone to recieve a lesser card for an EOL RMA or get an offer to pay for a better card.
i didnt say it didnt happen, what i said was those are truly isolated incidents, as in, one out of every hundred....or whatever....unfortunately for Sapphire, there is a trend, go back and read the entire thread and see how many people have been shafted, no company is perfect, but Sapphire is quite obviously sucking hind tit
Stop telling me to go back and read the fucking thread i have been very active in this thread since day 1 and know damn good and well what the situation is.
Im not saying sapphire is a good company im simply pointing out that this shit is done by all companies and its actually done pretty frequently. What is not done by the other companies is the treatment ladyhawk recieved from the admin of the sapphire forum.
Stop telling me to go back and read the fucking thread i have been very active in this thread since day 1 and know damn good and well what the situation is.
Im not saying sapphire is a good company im simply pointing out that this shit is done by all companies and its actually done pretty frequently. What is not done by the other companies is the treatment ladyhawk recieved from the admin of the sapphire forum.
well, if you've read the thread, and you still want to insist that the other companies are somehow doing the same thing...you are ignorant and i have no good suggestions for you other than to go ahead and make excuses for them.....when things like this do happen with other companies, it is an isolated incident.....but it is a very common event for Sapphire obviously
i am not sure why you are set on defending them or somehow trying to prop them up as being "only as bad as any of the other companies" or that "the other companies are no better", because that is simply 100% false and you should look around and notice you are the only zealot trying to put them on an equal playing field with the others who are obviously far superior
Whatr makes you think im defending sapphire? Read what i have typed nowhere have a ireally stuck up fior them im simply saying what they tried doing is common practice.
If you actually believe this is not common then your ignorantly blinded by the few "free upgrade" threads and have not spent alot of time in the business. I can tell you as someone that worked at a local PC shop for 4 years we would usually have at least 1 RMA out at a time and i can tell you many times i have either had to explain to my customer that their things where replaced by a lesser product because it is old or my company would take the hit to make it right.
You guys can continue to argue but after personally handling easily over 75 RMA's over the years i can tell you that you have no clue. Now i can say that i have not personally handled any RMA's through sapphire but besides the forum shit i have been given the runaround like ladyhawk by just about every company i have dealt with.
i welcome you to reality, whenever you decide to open the door
im done here
you know what, f-it
dont click on me
i think you are fighting an endless battle, take pride in trying to make "all the other" AIB's an equal to Sapphire, as if, what Sapphire has done and will continue to do to its paying customers is "acceptable" because you think they are no worse than anyone else
i welcome you to reality, whenever you decide to open the door
im done here
Open your fucking eyes man noweher have i claimed that sapphire is equal to anything i simply said that the practice of trying to give out a lesser product in return for an EOL RMA is common practice.
Your putting words in my mouth and arguing with yourself. All you keep going on about is how im sticking up for sapphire and im not if you cant see that then sorry...
Well I'm in the same boat...
My X1900XT started to distort and have lots of rendering errors.
I called and got the RMA started. They told me 2-4 weeks on the phone when I gave them all of my information including the card model #.
Then a week after I mailed them my card I asked how long it'll take.... they responded back with
So responded and asked what their experience has been with RMA's of "discontinued" cards. And they cannot give me time frame. So I guess I'll just expect more than 4 weeks... But who knows...
I've never spent so much money on a piece of "high tech" technology to have such a low tech support system in place.
I mean how can you not be able to estimate turn around time on equipment you are constantly dealing with. It's not like my X1900XT is the only one they have received in the past month... give me a break.
Unfortunately the video card is for my workstation... it's not in a "gaming rig" so I'm really hosed, I work out of my house... to say this is aggravating doesn't quite cover it.
Normally I'd just buy another crossfire card to go with it; but I don't feel at all comfortable purchasing another sapphire product if this is how they "support" their customers...
They could save themselves a lot of typing by just emailing everyone "we received your card; sometime in the future you will get a card back; maybe"
Anyhoo... just thought I would share. If I get it back in a reasonable ammount of time I'll post about it...
This is the only RMA I have ever done where they didn't just simply cross ship the return... or have one ready to go after I submitted the RMA and they received/verified the problem.
Not true, I had a look around their forums a few times and saw similar behaviour from the same mod.
He needs replacing by someone who can add the 'care' to Customer Care.
X1950XT is also a discontinued item. We will inform Sapphire to keep locate a replacement for you.
We truly apologize for the inconveniences this may have caused you.Thank you for your patience and understanding.
I got the dreaded email... They asked if I wanted a X1950Pro as a replacement.
I thanked them for the offer and said no and explained it was an inferior card (less piplines/slower GPU). I asked if they could replace it with a X1950XT instead.
I just got an email back while I was typing this...
So now I guess I just sit here waiting until they locate a replacement...
Incredible, they must enjoy reading this thread!
Also if you can afford a GTS (find a cheap one), you wont look back.
I have the GT and would really like a GTS now.
Its up to 10% faster for the same clock speed, clocks faster and pumps its hot air outside the PC case.
Ask them for a HD3850 512MB. I'm pretty sure we all know what the answer will be, but at least you will know that it's not going to be pretty.
Ask them for a HD3850 512MB. I'm pretty sure we all know what the answer will be, but at least you will know that it's not going to be pretty.
I am afraid we will not be able to offer you this card, we will continue to search and locate the proper card as a replacement for you.
My response to asking for a HD3850
Figured the answer would be no. Personally I agree it would be a downgrade 300+ MSRP vs 175$. It would have been an option to keep your performance the same (crossfire excluding with your other X1900XT). So it looks like they are only giving you a X1950 Pro or endless wait. Great option Sapphire!
Good luck and keep us posted. Personally this thread steared me away when I purchased my HD3870s (Bought a HIS and Visiontek), so it does serve some purpose for potential consumers.
Ok. I'm a bit confused as to why?
$15 certified check to you
$15 I paid shipping it you
$300 I paid for the card originally
I'm $330 into my X1900XT now. The HD3850 is $214 retail... your costs are obviously much lower.
You said you couldn't get me a X1950XT because it is discontinued. However you offered me a X1950pro; but the X1950pro is also discontinued... I find it a bit odd that you can offer a lesser discontinued card and not an equal or better discontinued card.
I do appreciate all of the efforts that you the RMA dept. have been going through for me. But I'm starting to lose confidence in Sapphires ability to stand behind it's products. I've purchased many Sapphire products in the past year. I think you might be aware of that as I sent you another invoice by accident when I 1st started this RMA process.
When can I expect an equal or better replacement card to be found? You handle these types of returns constantly I'd expect you to be able to forecast a realistic time frame.
I am sorry for the delay, but we are trying our best to have our manufacture locate the card for us, we will get it for you ASAP.