Sapphire RMA Quality?

Discussion in 'AMD Flavor' started by rgMekanic, Jul 2, 2018.

  1. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    Been having an issue where I would completely drop signal to my monitor periodically. Was thinking it may be my motherboard getting old so I grabbed my wife's 7970 and tossed in my rig. No issues at all.

    Sent a service ticket to Sapphire last night, no response yet. I have not had to RMA anything since the early 2000's, anyone know what I'm in for with Sapphire?
     
  2. iRevert

    iRevert Limp Gawd

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    Had to do an RMA with them a while back on a dead fan on a card, took about 72 hours for them to get back to me and then I shipped it in and had a new card back pretty quick all in all it was something like a 2 week window of from ticket sent in to me having a new card but this was two-ish years back so things might have changed.
     
  3. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    Got a reply from their website, asked about where and when it was purchased. Replied. Got a reply 2 minutes later asking me to send a copy of my receipt to an email address. Did that, awaiting a reply now
     
  4. FlawleZ

    FlawleZ Gawd

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    Sub'd. My Sapphire Fury is showing POSSIBLE memory issues and I've been contemplating contacting them. Just worried what kind of replacement I would get with a Fury because I dont feel the 580 would be a fair swap.
     
  5. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    They tell me a 580 I'll tell them to piss up a rope lol. If they offer for me to pay X for a Vega then we can talk
     
  6. Digital Viper-X-

    Digital Viper-X- [H]ardForum Junkie

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    I RMA'd my 290x through them, no problem, they even let me pick up the card personally since I was local :)
     
  7. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    Shortly after the last update I got a reply from them saying to send an email with my receipt and RMA form to another email (RMAatAthlon), did that on the 3rd, still no reply
     
  8. KILLER_K

    KILLER_K [H]ardness Supreme

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    SAPPHIRE CAN KISS MY ASS!

    They ripped me off with BS excuses. Even gave me an RMA on a dual GPU. After they received it. They told me I didn't have an RMA number and if I wanted the GPU sent back to send them a check for shipping. I even showed them all the chats and the RMA I was given. Needless to say, they kept the card and I got screwed. But that was a good while back.

    But they still can kiss my ass. They still owe me from the way I feel. I haven't bought anything else Sapphire since then. But my thoughts are subjective and it is what it is. Hopefully, they have changed over the years. I hope yours goes better.
     
  9. elite.mafia

    elite.mafia Broke Back [H]

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    I had to RMA 2 cards with them. It wasn't too bad. my hd7950 is now an r9 280 and I've had no issues since then. Also had to RMA a 7850 and they sent a new 7850. This was a while ago though, and I can't for the life of me remember how long it took...
     
  10. serial__thrilla

    serial__thrilla [H]Lite

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    Oh yeah? How long ago was this, brosepharino? I hear everyone's customer service pretty much took a giant shit on the customers as of late, please do tell.
     
  11. pentiumiiislota

    pentiumiiislota [H]Lite

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    Mine went smooth and the people at athlon were very nice.
     
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  12. Digital Viper-X-

    Digital Viper-X- [H]ardForum Junkie

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    Well, I guess it would be around the time 290x's were newish, since no one sells them anymore =) . I'd say around the time that the litecoin mining craze ended.

    Where do you hear anything about customer service taking a shit
     
  13. SickBeast

    SickBeast Limp Gawd

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    Sapphire are good to deal with. They even RMA'ed a Radeon card that I bought second hand with no receipt. I think they charged me some kind of $30 fee but I was glad to pay it considering they were giving me a new card.
     
  14. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    Been a week, have not gotten a response from RMAatAlthon, just sent an email to TechatAlthon since I got a reply from that one in less than 5 minutes last week. We shall see, I need this rig back up and running :(
     
  15. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    I guess that was the kick they needed lol, just got my RMA number, I'll get it sent off tomorrow and see what happens. I really miss freesync haha
     
  16. Crosshairs

    Crosshairs Administrator Staff Member

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    I had one experience with them and it was with a 3 week old X1950 that died....so that tells you how long ago it was....in any event, it was a terrible experience and I haven't bought a single one of their products since.
     
  17. kirbyrj

    kirbyrj Why oh why didn't I take the BLUE pill?

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    Fuck them. I RMA'd my 7950 for a bad fan even though the card worked fine. I won't buy another Sapphire card.

    1st RMA - DOA card
    2nd RMA - Artifacting card that I took apart and cleaned up the TIM on the chip before it would work right.

    Summary: They barely test cards and then send you other people's trashed cards as replacements.
     
  18. serial__thrilla

    serial__thrilla [H]Lite

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    Yeah, I had the same shitty TIM cards sent to me by Visiontek, it was literally like dried up gray toothpaste. Not buying anything from them again, unless I absolutely have 0 choice. Like I posted earlier, the QC and customer service quality took a giant shit in the past few years.
     
  19. FlawleZ

    FlawleZ Gawd

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    Have they received your card yet?
     
  20. dexvx

    dexvx Gawd

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    My only experience was positive.

    This was during the last bitcoin bubble in 2013. One of my Dual-X R9 280x's died (shot a small SMD about 1m out). Opted for immediate replacement ($300 hold on CC) while shipping the defective card back. Low and behold, the newly arrived card was a Vapor-X R9 280x. Took just slightly under 10 business day turnaround.
     
  21. FlawleZ

    FlawleZ Gawd

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    Good to hear. I'm considering RMA on my Fury. Just hoping for a quick turn around and a fair replacement. Hopefully a Nitro Vega 56.
     
  22. ccityinstaller

    ccityinstaller 2[H]4U

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    I'm not sure expecting a card that is 50% faster is reasonable. But then again the 580 is a bit slower. Kind of s tough spot.

    Would you rather have a used RMA Fury replacement or a brand new sealed 580 you could resell? I'm just curious. I'm not use which I would choose myself. Hopefully option 3, pay a fee to upgrade to a Vega 56.
     
  23. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    Tracking shows they got it Monday at noon, awaiting a response from them still
     
  24. rgMekanic

    rgMekanic [H]ard|News Staff Member

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    Got an email today from Althon saying my RMA replacement was on it's way.

    I have no idea what they did or what card it is, but tracking says I'll get it Weds.
     
  25. FlawleZ

    FlawleZ Gawd

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    Interesting. Keep us posted.
     
  26. FlawleZ

    FlawleZ Gawd

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    Been 10 days. Hopefully you received something?