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remote restart problems

L

Lebronbron

n00b
Joined
Apr 24, 2015
Messages
13
my apologizes if this question doens't make any sense. I don't know much about computers, but I'm desperately trying to figure this out.

I'm on vacation trying to access one of my computers at the office (about 10 hours away). I use TeamViewer to access both machines, but yesterday TeamViewer froze on one of my machines.

Right now Im trying to restart the frozen machine via my other PC connected to the same network. I figured out what commands I have to use in cmd prompt, but my access is being denied. I read an article saying I need to have network admin privileges but the machine I'm still able to connect to is a backup PC, running a basic version of windows 8.1 32bit and I cannot install RSAT to give the PC network administrator privileges(Im not even sure if this is what I have to do and/or if its possible) It says "This update is not applicable to your computer"

I've tried using the net user administrator /active:yes thing. I've tried running command prompt as admin. I've also tried connecting via Remote Desktop Connection, but I don't think I ever enabled this option on the PC I'm trying to get access to.

I can access the PC using the correct credentials under the Network table on my explorer, but I cant access any files or move any files to that machine. I never set up any public sharing stuff, so thats probably why.

Without driving 10 hours to manually access the frozen computer (the PC is online, only Teamviewer is frozen), is there any way I can get network admin privileges to do a remote restart, from my other machine I'm still able to use TeamViewer on? Are there any ways I can send a file like Simple Shutdown Scheduler to the PC to run automatically? Or is there any way I can restart teamviewer on the machine Im trying to access, via cmd prompt?



Thanks for taking the time to read this. Any help or advice is greatly appreciated
 
I tried, but I never set up any kind of RDC settings, Ive always used just TeamViewer. Big mistake on my part I guess.

Does windows 8.1 have that option automatically enabled? If so, I might not be entering the right IP address. I pinged the computer and got somthing that looked like a MAC address, so thats what I put in the Computer address box on the Remote Desktop Connection program. Do I need to enter something like 192.168.0.x ?
 
What you got was the ip6 address when you pinged it.
Should work if rdc was enabled.
 
Okay, yes thats what it was.

I never setup any RDC settings, so since Im unable to connect to that ip6 address Im guessing thats something not automatically enabled with a basic windows 8 installation?
 
stormy1 said:
are they on a domain?
Click to expand...

Im not sure. Its basically just a home office with 2 computers connected via hardline to a Cisco DPC3825 modem. I didn't set anything up, I just plugged the lines into the router and selected private network on the network setup page when that stuff popped up, you know what i mean?

Again, my apologizes for not really what Im talking about or what you're asking. Im not very experienced with computers
 
Shockey said:
Have you tried having a colleague reboot the PC?
Click to expand...

Im a private business owner with only 1 other business partner and hes currently on vacation for 2 weeks. And I think hes even more than 10 hours away from the office :(
 
stormy1 said:
ok so no domain. Best bet is have someone reboot it for you.
Click to expand...

dang, im sorry to hear that. So theres no workaround to get access granted to make a remote shutdown/restart via command prompt?

Theres no way I can send a file/folder to the computer and run it via command prompt? It would be incredibly helpful if I could sent a program like Simple Shutdown Scheduler to the computer, properly setup to restart the computer at a certain time, that I could launch remotely via command prompt from the other local machine. But im guessing this isnt possible
 
Lebronbron said:
dang, im sorry to hear that. So theres no workaround to get access granted to make a remote shutdown/restart via command prompt?

Theres no way I can send a file/folder to the computer and run it via command prompt? It would be incredibly helpful if I could sent a program like Simple Shutdown Scheduler to the computer, properly setup to restart the computer at a certain time, that I could launch remotely via command prompt from the other local machine. But im guessing this isnt possible
Click to expand...


It's could be permissions but it's also likely there is a firewall issue. I don't believe by default you can run a remote shutdown against a pc without changing some settings. That said a remote shutdown is probably not what you want to do as I believe teamviewer doesn't start back up until someone logs into that machine. (If it doesn't autologin, teamviewer won't be running)

What I think you really want to do is remotely stop and start the teamviewer service. The only gotcha to making stuff work is when you are not in a domain the easiest way to execute commands on one pc to another is to have the same username and password combination on both pcs. So if the working pc has an admin account that you're logged into right now and that same account exists on the other pc, you can try a few other things to see if they work.

First I'd probably just start with opening up run, and typing "services.msc". Once that loads right click in the left pane where it says services and click on "connect to another pc", click "another computer", type the name or IP of the other pc in the box and hit enter. If that comes up then there might be some options to work with, if that doesn't then I'd guess most of the remote access will probably be blocked.

If it does come up then just scroll down the list to Teamviewer and restart that service and see if it's back up and going.
 
you can try 2 things :>
IF YOU have access to the \\OtherPC\C$ share...

on the PC you can get to , install the PSTools from Microsoft to C:\Windows
Open a CMD prompt and run pslist \\OtherPCName
- if you have access rights, it will give you a list of running things.
You can try to pskill \\OtherPCName teamviewer.exe (or whatever EXE it is)

Or from the PC you have access to, go to start, search and type in shutdown.exe
- put in the IP of the other PC and try to reboot it
 
No luck on the services.msc trick. Access was denied.

I'm taking a look at pstools right now but I'm not sure how to use them.
 
Do you use the same account and password for both machines?
What flavor of Win8? iirc, any flavor of Win8 below Pro does not accept RDP connections.
 
different account/password on both.

Both PCs are very low end back-ups. The one Im still able to connect to is a 1.4GHz Gateway. Says its running Windows 8.1 64bit. The offline PC is an HP and probably has the same OS.
 
Is there an avenue I can explore for paying someone good with computers to fix this problem for me?
 
You need to use an account with identical username and password on both machines.
Once you have that, any of the steps you tried to take and received access denied, will work as expected.
 
Wow that sounds good. I'll give it a try right now. I should have any problems keeping teamviewer running while I do this remotely right?
 
I created an admin account with the same username and password as the other machine, restarted the computer and logged into the new account, but I'm still getting access denied
 
Lebronbron said:
I created an admin account with the same username and password as the other machine, restarted the computer and logged into the new account, but I'm still getting access denied
Click to expand...

to clarify, as I wasn't 100% clear...
the accounts that are identical between both machines are admin accounts, correct?
 
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