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Friday? Normal business hours are from Monday-Friday....I used to work at UPS/Fedex and both deliver on Saturday for a charge.
A little more insight:
"From Snapster
Latest update:
I can unfortunately confirm that members ordering 2 or 3 were indeed shipped after orders for 1. This was a questionable call made by a supervisor who was thinking something along the lines that the singles would go faster and therefore we'd please more people with their quicker movement. There are multiple shipment lanes processing over 1k boxes an hour each to fulfill our orders and processes are being defined on the fly when there are unexpected events like the wide reach of this VIP sale. This was a regretful mistake, but we've really made our logistics crew's job hectic this last week, and I'd like to try and get some benefit of the doubt trickling down here to our membership."
The status on mine is still showing it in Irving Texas, for the last 22 hours. They either missed a scan, or it fell behind one of their sorting machines.
Your order for 2 Microsoft Zune 30GB Digital Media Player - Black on 10/07/2007 has been recently shipped via FEDEX.
Your tracking number is: xxxxxxxxxxxxxxxxx.
You can track your package at the following link: xxxxx
Your order may contain multiple packages that arrive on different days. If you don't receive your entire order at the same time, please wait a couple of days after you receive your first package before contacting us at [email protected].
For future reference, your order number is: xxxxxxxxxx.
Please check out the Product Forum at the following link:
http://www.woot.com/Forums/ShowPost.aspx?PostID=
Visit us at http://www.woot.com and http://wine.woot.com
From,
Your friendly neighborhood Wootbot
"you missed it.
THE SALE'S OVER; YOU'RE TOO LATE."
You must visit this Forum several times a day(like 18-20 or so,) or you risk missing many great things.
This deal ran out on Sunday I think. One of the largest single sales in Woots history by the sounds of it. It made a shambles of their warehouse logistics. Every growing company has these kind of hiccups. May they continue to grow and prosper.
Don
I would really like to know how many they actually had...
The staff feeling is that though all orders have made it out very close to the prescribed time (I hate to use that monday holiday excuse but reserve the right to do so in the future!), we disappointed more members than we liked. The logistics decision to ship 2 and 3 pack orders last has been permanently adjusted in our minds and we'd like to recover from the choice in your mind as well.
Now - a last statement I'm going to work in here -- this regarding PERSPECTIVE of comments versus units sold. This is a sales event well into the 5 figure unit sales. Very very small percentages of people posting about any issue can carry on for pages and pages of this forum. Please do not be overly scared to see things that are technically very common at this scale. Fedex will lose an order or two (or 25). A few Zunes will be DOA. Someone will get an empty box. And of course many will be rude and paranoid in the forums regardless of this advice. It's personal to everyone who has an order issue and we understand that. Woot does not panic - we deal with issues as they come up and would prefer that you email [email protected] and give us a chance to respond before contributing to any over reaction.
They are refurbished. Save the vip woot page because it contains the info about the warranty and it being refurbished. I would definitely call back M$ and telling them where it came from and even show the proof.
On another note, refurbished could mean open box, aesthetic defect, or returned goods. This isnt something wrong on our part, but on M$ since they came to woot directly from them.
WTF!?
I just called the support line for my zune because I couldn't get it to sync properly. I gave them the S/N and they said it was registered to another person. They will not support me if anything goes wrong with the hardware unless I can get the info of the previous owner! WOOT, WTF? I wonder if this applies to everyone that got one through this sale?? I'm going to E-Mail Woot support and see what's going on and how they got these players. Something is wrong, hopefully it's MS's fault.
The status on mine is still showing it in Irving Texas, for the last 22 hours. They either missed a scan, or it fell behind one of their sorting machines.
Oh well, it looks like I have to make a stop in Plano TX next week. Maybe I can stop by the Fedex office and find it for them when I am passing through Irving.
Don
WTF!?
I just called the support line for my zune because I couldn't get it to sync properly. I gave them the S/N and they said it was registered to another person. They will not support me if anything goes wrong with the hardware unless I can get the info of the previous owner! WOOT, WTF? I wonder if this applies to everyone that got one through this sale?? I'm going to E-Mail Woot support and see what's going on and how they got these players. Something is wrong, hopefully it's MS's fault.
yeah, I'm going to stand by this -- ideally this info can be relayed back to the guy/gal:
Snapster wrote:Microsoft Warranty Response
We have received word through the grapevine that Microsoft is addressing any misunderstanding by their service team that Woot had certified and warranty supported refurbished Zunes for sale. I do not have direct experience with their service team, but I'd expect this news to travel relatively fast -- if I had to guess, I'd say someone may have dropped the ball communicating it to them and it's not that service departments fault.
While it may feel chaotic to hear this is just now going on, don't be too alarmed -- this is an easy fix and should be resolved in a day or two.
Oct 11, 2007 12:33 PM
Delivery exception
GRIFFITH, IN
No attempt made, delivery scheduled for next business day
This from Snapster at Woot.
Looks like Woot just had to slap M$ around a bit. Give them a call tomorrow and see if they have it resolved. Make sure you save your receipt.
sigh....they changed my delivery date to the 13th, but I had it shipped to my work and we arent open weekends. So I called FedEx and no pickup is available until a first attempt, and they dont deliver on Mondays so I will see the zune on tuesday. I really regret not shipping it to my house, DAMNIT
sigh....they changed my delivery date to the 13th, but I had it shipped to my work and we arent open weekends. So I called FedEx and no pickup is available until a first attempt, and they dont deliver on Mondays so I will see the zune on tuesday. I really regret not shipping it to my house, DAMNIT
October 12, 2007 10:50 AM Sortation Center Departure DALLAS, TX
October 11, 2007 6:00 PM Sortation Center Arrival DALLAS, TX
October 11, 2007 5:30 PM Pickup CARROLLTON, TX
It's only about 30-40 miles to Dallas from the PO Box the Zune is going to. I wonder if I could get it today? Eh, probably tomorrow.
Did anyone else get a zune that did not have the silver sticker on the back indicating that it is refurbished?