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Refurb Black Zune $99
- Thread starter annaconda
- Start date
Fedex ground for residential addresses (ie Home Delivery) operates Tuesday-Saturday.
The status on mine is still showing it in Irving Texas, for the last 22 hours. 
They either missed a scan, or it fell behind one of their sorting machines.
Oh well, it looks like I have to make a stop in Plano TX next week. Maybe I can stop by the Fedex office and find it for them when I am passing through Irving.
Don
They either missed a scan, or it fell behind one of their sorting machines.Oh well, it looks like I have to make a stop in Plano TX next week. Maybe I can stop by the Fedex office and find it for them when I am passing through Irving.
Don
BBowermaster
Gawd
- Joined
- Sep 14, 2004
- Messages
- 992
A few notes:
1) They were shipped with Fed Ex Home, which delivers on Saturday
2) According to the Woot discussion thread, people who ordered more than one will have their order shipped last. Snapster is not sure why, usually they ship the orders with more than one of the item first, but the warehouse screwed up.
3) They are factory refurbished/recertified, so I'm guessing the only thing left is the circuit boards. Microsoft probably replaced most of the casing and the hard drive.
1) They were shipped with Fed Ex Home, which delivers on Saturday
2) According to the Woot discussion thread, people who ordered more than one will have their order shipped last. Snapster is not sure why, usually they ship the orders with more than one of the item first, but the warehouse screwed up.
3) They are factory refurbished/recertified, so I'm guessing the only thing left is the circuit boards. Microsoft probably replaced most of the casing and the hard drive.
BBowermaster
Gawd
- Joined
- Sep 14, 2004
- Messages
- 992
A little more insight:
"From Snapster
Latest update:
I can unfortunately confirm that members ordering 2 or 3 were indeed shipped after orders for 1. This was a questionable call made by a supervisor who was thinking something along the lines that the singles would go faster and therefore we'd please more people with their quicker movement. There are multiple shipment lanes processing over 1k boxes an hour each to fulfill our orders and processes are being defined on the fly when there are unexpected events like the wide reach of this VIP sale. This was a regretful mistake, but we've really made our logistics crew's job hectic this last week, and I'd like to try and get some benefit of the doubt trickling down here to our membership."
"From Snapster
Latest update:
I can unfortunately confirm that members ordering 2 or 3 were indeed shipped after orders for 1. This was a questionable call made by a supervisor who was thinking something along the lines that the singles would go faster and therefore we'd please more people with their quicker movement. There are multiple shipment lanes processing over 1k boxes an hour each to fulfill our orders and processes are being defined on the fly when there are unexpected events like the wide reach of this VIP sale. This was a regretful mistake, but we've really made our logistics crew's job hectic this last week, and I'd like to try and get some benefit of the doubt trickling down here to our membership."
Thanks for the update. I guess I'm glad I didn't get 3 then.
Is there a semi hidden discussion board for the VIP sale? I've been poking around there forums a bit today but can only find references to the older Zune sales. The BAG OF CRAP discussions are a hoot. Nevermind, I found the discussion. They just highjacked and earlier Zune sale thread and continued on.
Oct 10, 2007 10:14 PM
Arrived at FedEx location
CHAMPAIGN, IL
Oct 9, 2007 9:49 PM
Arrived at FedEx location
IRVING, TX
6:58 PM
Picked up
IRVING, TX
4:20 PM
Package data transmitted to FedEx
CARROLLTON, TX
I feel better. It looks like they just missed a departure scan. It is meandering my direction. Only 200 miles away.
Don
This is one of the fastest and longest threads in this section. :eek3:
Oct 11, 2007 12:21 AM
Left origin
IRVING, TX
Oct 10, 2007 6:32 PM
Arrived at FedEx location
IRVING, TX 1:42 PM
Picked up
IRVING, TX
Oct 9, 2007 5:20 PM
Package data transmitted to FedEx
CARROLLTON, TX
Oct 11, 2007 12:21 AM
Left origin
IRVING, TX
Oct 10, 2007 6:32 PM
Arrived at FedEx location
IRVING, TX 1:42 PM
Picked up
IRVING, TX
Oct 9, 2007 5:20 PM
Package data transmitted to FedEx
CARROLLTON, TX
Just FYI... I ordered two Sunday and here is my email that Woot sent me (So it appears they may not be shipping people who ordered more than one last, after all)
I didn't get this email until TODAY and it is already showing out for delivery.
I have a hunch they ended up shipping more-than-one orders first... because I ordered Sunday and it's already here Thursday!
I didn't get this email until TODAY and it is already showing out for delivery.
I have a hunch they ended up shipping more-than-one orders first... because I ordered Sunday and it's already here Thursday!
You must visit this Forum several times a day(like 18-20 or so,) or you risk missing many great things.
This deal ran out on Sunday I think. One of the largest single sales in Woots history by the sounds of it. It made a shambles of their warehouse logistics. Every growing company has these kind of hiccups. May they continue to grow and prosper.
Don
You must visit this Forum several times a day(like 18-20 or so,) or you risk missing many great things.
This deal ran out on Sunday I think. One of the largest single sales in Woots history by the sounds of it. It made a shambles of their warehouse logistics. Every growing company has these kind of hiccups. May they continue to grow and prosper.
Don
I would really like to know how many they actually had...
UnlnvlslblE
Limp Gawd
- Joined
- Jan 24, 2006
- Messages
- 272
Got mine today!
Well, i think they were the excluse distributer of ALL the refurb Zunes from Microsoft.... so that could be a whole hell of a lot. 1,000's maybe?
battery life is OK i guess. Mine didn't get a totally full charge, but after about 8 hrs of play, the battery was getting down to the low low area. volume only about 9-10, and very little playing with. As long as it can last me a shift at work, i'm happy.
This is from Snapster in the Woot forums.
Look, I don't feel bad about giving them a little grief. They admit they could have done better. Don't do your single biggest sale ever in the middle of a Wootoff. I don't do this for a living, and I could have told them that would cause them some problems.
The interesting line is where he says this was well into the 5 figures. I'm guessing 12-13k. I wonder what the return rate of Zunes all the way back to M$ was?
What was the return rate at the retail outlets?
Anyways, they will live and learn, and I will continue to stop there to read their product descriptions and occasionally buy something. I'm not diligent enough to ever have a chance at a Box Of Condoms though.
Don
Look, I don't feel bad about giving them a little grief. They admit they could have done better. Don't do your single biggest sale ever in the middle of a Wootoff. I don't do this for a living, and I could have told them that would cause them some problems.
The interesting line is where he says this was well into the 5 figures. I'm guessing 12-13k. I wonder what the return rate of Zunes all the way back to M$ was?
What was the return rate at the retail outlets?
Anyways, they will live and learn, and I will continue to stop there to read their product descriptions and occasionally buy something. I'm not diligent enough to ever have a chance at a Box Of Condoms though.
Don
UnlnvlslblE
Limp Gawd
- Joined
- Jan 24, 2006
- Messages
- 272
WTF!?
I just called the support line for my zune because I couldn't get it to sync properly. I gave them the S/N and they said it was registered to another person. They will not support me if anything goes wrong with the hardware unless I can get the info of the previous owner! WOOT, WTF? I wonder if this applies to everyone that got one through this sale?? I'm going to E-Mail Woot support and see what's going on and how they got these players. Something is wrong, hopefully it's MS's fault.
I just called the support line for my zune because I couldn't get it to sync properly. I gave them the S/N and they said it was registered to another person. They will not support me if anything goes wrong with the hardware unless I can get the info of the previous owner! WOOT, WTF? I wonder if this applies to everyone that got one through this sale?? I'm going to E-Mail Woot support and see what's going on and how they got these players. Something is wrong, hopefully it's MS's fault.
They are refurbished. Save the vip woot page because it contains the info about the warranty and it being refurbished. I would definitely call back M$ and telling them where it came from and even show the proof.
On another note, refurbished could mean open box, aesthetic defect, or returned goods. This isnt something wrong on our part, but on M$ since they came to woot directly from them.
On another note, refurbished could mean open box, aesthetic defect, or returned goods. This isnt something wrong on our part, but on M$ since they came to woot directly from them.
UnlnvlslblE
Limp Gawd
- Joined
- Jan 24, 2006
- Messages
- 272
I told them the day I bought it, that it was from Woot.com, the serial etc. They insisted that I need to find the previous owner and get their info... How can they refurb something and sell it with the other person still registered when they obviously don't own it!? Stupid MS. I hope Woot or MS can fix this.
Ugh, thats not good. Please update us with the outcome.
The status on mine is still showing it in Irving Texas, for the last 22 hours.
Oh well, it looks like I have to make a stop in Plano TX next week. Maybe I can stop by the Fedex office and find it for them when I am passing through Irving.
Don
I actually work part-time for a fedex ground facility here in Madison, WI, and it most likely was just not scanned into the system. Missed scans themselves are actually pretty common since the loaders themselves are responsible for the scanning, and not the actual sorters. Generally everyone onsite does a really good job in picking up all the packages and making sure that they get on the trucks.
Well, got mine and I must say I am impressed so far.
The packaging and all feels like Microsoft did a great job making everything look "finished" and like it is supposed to- down right to the Zune software.
Install was easy. It downloaded latest software, made sure to update the Zune firmware, asked me a few Qs about syncing, and I am syncing as I type this.
Cosmetically it looks pretty new. The circular pad has some tiny scratches you can only see at a sharp angle in the light... And the back has a tiny bit of wear where it was set on a table, but nothing major that wouldn't happen anyways.
Quite pleased so far.
The packaging and all feels like Microsoft did a great job making everything look "finished" and like it is supposed to- down right to the Zune software.
Install was easy. It downloaded latest software, made sure to update the Zune firmware, asked me a few Qs about syncing, and I am syncing as I type this.
Cosmetically it looks pretty new. The circular pad has some tiny scratches you can only see at a sharp angle in the light... And the back has a tiny bit of wear where it was set on a table, but nothing major that wouldn't happen anyways.
Quite pleased so far.
This from Snapster at Woot.
Looks like Woot just had to slap M$ around a bit. Give them a call tomorrow and see if they have it resolved. Make sure you save your receipt.
He also said that their CS department is still backed up and are currently 24 hours behind on emails. About 500 in the que when he checked.
My stupid Zune has been on a Fedex truck since 9 am this morning.
Oh, this is great. Look at my status now.
The mope worked 3 hours and then went home. And of course the status took 6 hours to update.
Weird.
Don
UnlnvlslblE
Limp Gawd
- Joined
- Jan 24, 2006
- Messages
- 272
Great news. Thanks for the update. I'll try them back in a few days.
Here is the Woot Forum where I have been getting some good info, particularly from Snapster.
http://www.woot.com/Forums/ViewPost.aspx?PostID=1568375&PageIndex=21&ReplyCount=803
Don
http://www.woot.com/Forums/ViewPost.aspx?PostID=1568375&PageIndex=21&ReplyCount=803
Don
sigh....they changed my delivery date to the 13th, but I had it shipped to my work and we arent open weekends. So I called FedEx and no pickup is available until a first attempt, and they dont deliver on Mondays so I will see the zune on tuesday. I really regret not shipping it to my house, DAMNIT
so I will see the zune on tuesday. I really regret not shipping it to my house, DAMNITsigh....they changed my delivery date to the 13th, but I had it shipped to my work and we arent open weekends. So I called FedEx and no pickup is available until a first attempt, and they dont deliver on Mondays
I sympathize with your wait...It sucks..
Oh that's simple, just go sit out front of work all day Saturday waiting for the......
Wait, it's just a Zune.
Mines been on the stupid Fedex truck for a day and a half "Out for delivery." Too bad they don't have GPS location viewable from the tracking page on their trucks.
I did order a nice accessory package from Ebay last night. Silicone skin, screen protector, home and car charger, retractable sync cord and a fake leather holder for 25 bux. Hope the stuff aint too chincy for that price.
October 12, 2007 10:50 AM Sortation Center Departure DALLAS, TX
October 11, 2007 6:00 PM Sortation Center Arrival DALLAS, TX
October 11, 2007 5:30 PM Pickup CARROLLTON, TX
It's only about 30-40 miles to Dallas from the PO Box the Zune is going to. I wonder if I could get it today? Eh, probably tomorrow.
October 11, 2007 6:00 PM Sortation Center Arrival DALLAS, TX
October 11, 2007 5:30 PM Pickup CARROLLTON, TX
It's only about 30-40 miles to Dallas from the PO Box the Zune is going to. I wonder if I could get it today? Eh, probably tomorrow.
I bought a Brando Screen protector. It isnt in yet, so I guess I can still wait it out. I dont know what other accessories I would need, I'd hate to make the thing bulkier by adding on a case to it.
I can wait for the extra days I guess. Gives me time to rip dvds and other videos and get them ready to be transfered.
I can wait for the extra days I guess. Gives me time to rip dvds and other videos and get them ready to be transfered.