Refunds

Discussion in 'PC Gaming & Hardware' started by ng4ever, Dec 18, 2017.

How many games on your steam account have you gotten a refund for in your lifetime?

  1. 1

    14 vote(s)
    45.2%
  2. 2

    7 vote(s)
    22.6%
  3. 3

    5 vote(s)
    16.1%
  4. 4

    2 vote(s)
    6.5%
  5. 5

    1 vote(s)
    3.2%
  6. 6+

    2 vote(s)
    6.5%
  1. ng4ever

    ng4ever Flaccid 4Evar

    Messages:
    1,382
    Joined:
    Feb 18, 2016
  2. Archaea

    Archaea [H]ardForum Junkie

    Messages:
    9,375
    Joined:
    Oct 19, 2004
    I returned PUBG, because it was a buggy hot mess on my AMD card, but bought it later because it is fun and all my friends kept playing it.

    I returned some stupid pirate game everyone picked up a LAN party because it wasn’t fun in the least. I think like 14 out of 15 returned that one.
     
  3. Comixbooks

    Comixbooks Ignore Me

    Messages:
    13,498
    Joined:
    Jun 7, 2008
    About a half dozen I don't want to abuse it so I can't do it anymore so I don't and read up on the reviews or the spoiled snowflakes on steam give the game bad reviews from the start.

    Games I refunded

    Age of Decadance
    Arma III
    Warmachine Tactics
    Dishonored Death of the Outsider didn't even play refunded before release
    The Evil Within" didn't play that refunded before release
    some top down RTS where stuff was too small to see

    Usually I'm pretty good at picking the right game since I only buy like 1-6 on Steam a year.
     
    Last edited: Dec 18, 2017
  4. LurkerLito

    LurkerLito 2[H]4U

    Messages:
    2,128
    Joined:
    Dec 5, 2007
    You are missing the 0 option. ;)
     
    Doom5003, Conman, Seelenlos and 9 others like this.
  5. LordVampyre

    LordVampyre [H]ard|Gawd

    Messages:
    1,239
    Joined:
    Apr 1, 2004
    indeed missing the 0 option cause I have refunded zero ...
     
  6. braamer

    braamer [H]ard|Gawd

    Messages:
    1,517
    Joined:
    Jun 28, 2004
  7. MavericK

    MavericK Zero Cool

    Messages:
    28,863
    Joined:
    Sep 2, 2004
    None so far, but I wouldn't hesitate to use it if need be. I guess I have gotten a lot more careful about my game purchases in recent years.
     
    Armenius likes this.
  8. atarumoroboshi18

    atarumoroboshi18 [H]Lite

    Messages:
    74
    Joined:
    Nov 9, 2013
    Just one, Batman: Arkham Knight. What a crazy mess that game was...
     
  9. ncjoe

    ncjoe Limp Gawd

    Messages:
    148
    Joined:
    Feb 16, 2016
    none,

    but I do have a couple of games I've would've refunded
    if they allowed it back many years ago.....
     
    Doom5003 likes this.
  10. GOD'SlittleSERVANT

    GOD'SlittleSERVANT [H]ardness Supreme

    Messages:
    6,956
    Joined:
    Jul 18, 2001
    None, cause I'm not cheap.
     
    Armenius likes this.
  11. M76

    M76 [H]ardForum Junkie

    Messages:
    9,338
    Joined:
    Jun 12, 2012
    Whoever clicked 6+ : You're the reason we can't have nice things!
     
  12. Mchart

    Mchart 2[H]4U

    Messages:
    3,380
    Joined:
    Aug 7, 2004
    I disagree. Not enough games offer demos anymore. I've returned a few under the 2 hour limit that were just not any fun compared to how the game was largely advertised. If I have enough fun where I make it over 2 hours but still dump the game at the 4 hour mark I eat the cost at that point because at least I still got 4 hours out of it - But if i'm playing a game and immediately can tell that I don't like it I won't hesitate with the under 2 hour refund.
     
  13. Armenius

    Armenius I Drive Myself to the [H]ospital

    Messages:
    18,218
    Joined:
    Jan 28, 2014
  14. Denpepe

    Denpepe [H]ard|Gawd

    Messages:
    1,151
    Joined:
    Oct 26, 2015
    same here
     
  15. Comixbooks

    Comixbooks Ignore Me

    Messages:
    13,498
    Joined:
    Jun 7, 2008
    Alot of developers show the very best aspects of the game in screen shots that are not actual gameplay just modeled stuff when you purchase the game to quote Butthead "What the Hell is this crap?'" Just smoke and mirrors or if a game in in early access you are screwed when they stopped development.
    Game development is more art than science try telling that to Electronic Arts minus the Arts.
    Real game development is more spiritual than anything just like a good Comic Book Artist who didn't goto college to learn art.
     
  16. CptCabbit

    CptCabbit Limp Gawd

    Messages:
    210
    Joined:
    Jun 15, 2017
    I agree demos should be more prevalent than they are. However I feel the 6+ needs context. 6+ out of 10 games, that's an issue. 6+ out of 600 well that's a whole other issue :-p

    Since we have near instant reviews and lets-play videos available, if you can't tell whether you might be interested in a game before you buy it then you need to reevaluate what it is about games you like. If you're on the fence, wait for a sale.

    I'm sitting at 0 refunds with 134 games currently.
     
    Armenius likes this.
  17. polonyc2

    polonyc2 [H]ard as it Gets

    Messages:
    16,722
    Joined:
    Oct 25, 2004
    Zero...I don't use Steam as a free trial
     
    Armenius likes this.
  18. Master_shake_

    Master_shake_ [H]ardForum Junkie

    Messages:
    9,193
    Joined:
    Apr 9, 2012
    i wish i could have refunded duke nukem forever. steam didn't have refunds then.

    because after i bought it all full price it dropped like a rock in to the bargain bin.

    never bought a full price game after that.
     
  19. polydiol

    polydiol [H]ard|Gawd

    Messages:
    1,327
    Joined:
    Feb 3, 2004
    Last game I refunded was Friday the 13th because they didn't allow for key bindings to be remapped.
     
  20. thejunglegod

    thejunglegod n00b

    Messages:
    6
    Joined:
    Dec 17, 2017
    None. I feel odd returning games since I feel it is my responsibility to look up a game before I purchase it. If it turns out be horrible, well, it is my mistake.
     
    Armenius, Porter_ and CptCabbit like this.
  21. Lmah2x

    Lmah2x Gawd

    Messages:
    872
    Joined:
    Apr 3, 2014
    Looking through my history, I've refunded 3 games. No Man's Sky, NieR:Automata, The Long Dark.

    No Mans Sky: no explanation really needed here
    NieR:Automata: Resolution bothered the shit out of me
    The Long Dark: No idea why I refunded this, it was probably a resolution issue or something, it was my first refund

    I've repurchased each one of these since. The only one I somewhat regret is No Man's Sky, honestly it feels as if it should have been a $25 game. Ended up putting over 100 hours into NieR since I rebought it and used the FAR patch. The Long Dark I play on and off and enjoy it.

    I don't see a problem with refunds, but I can see how it can be abused.
     
  22. Denpepe

    Denpepe [H]ard|Gawd

    Messages:
    1,151
    Joined:
    Oct 26, 2015
    I would ask for a refund of dreadnought since you can't seem to play it on an azerty keyboard, but since I got it for free with my intel CPU that's not an option.
     
  23. gsilver

    gsilver Gawd

    Messages:
    583
    Joined:
    Oct 12, 2010
    Just a guess, but a I think that I’ve returned 3 games or so. All of them were broken pieces of garbage in the early days of VR.

    For a brief period of time, I was willing to try out just about anything VR with “very positive” reviews without doing much research.
    I still think that VR is potentially really cool, but it needs more *completed* content, and none of this broken “tech demo” or early access stuff.
     
  24. Draax

    Draax [H]ardness Supreme

    Messages:
    5,105
    Joined:
    Aug 11, 2005
    Just one ... it was a warhammer 40k RTS type game that was horribly incomplete.
     
  25. Domingo

    Domingo [H]ard as it Gets

    Messages:
    17,162
    Joined:
    Jul 30, 2004
    None, just because nothing I've bought since they implemented that policy has been that broken. Nioh felt like it could have been, but it's mostly bulletproof once you get over the borked on-screen prompts.
     
  26. Airbrushkid

    Airbrushkid 2[H]4U

    Messages:
    2,182
    Joined:
    Aug 27, 2007
    You should of listed 0 among your poll. I have never ask or got a refund for any of the hundreds of games I have in my Steam library!
     
    Armenius likes this.
  27. MavericK

    MavericK Zero Cool

    Messages:
    28,863
    Joined:
    Sep 2, 2004
    Funny how this thread has brought out something of a circlejerk of elitists proudly proclaiming they don't refund games because they aren't poor/stupid/whatever.

    Refunds were implemented for a reason, and there are plenty of legitimate causes to refund without abusing the system. Would you rather not have the option at all?

    I haven't refunded any yet but I am glad I have the option to do so. With developers/publishers getting more and more shady, we need this kind of consumer protection.
     
  28. CptCabbit

    CptCabbit Limp Gawd

    Messages:
    210
    Joined:
    Jun 15, 2017
    I am honestly curious, what would you call a legitimate reason?

    For me, the only real reason would be if the game doesn't actually play. Either it won't start up or has glitches somewhat unique to your setup such as stuttering, sound dropping out, freezing, crashing, etc. For stuff like that I absolutely am glad for refunds being an option.
     
  29. Porter_

    Porter_ [H]ardness Supreme

    Messages:
    7,862
    Joined:
    Sep 10, 2007
  30. AceGoober

    AceGoober Live! Laug[H]! Overclock!

    Messages:
    21,641
    Joined:
    Jun 25, 2003
    None. Never had to request a refund for a game since I always read reviews and watch for major issues. Any game that I buy is thoroughly researched prior to purchase; with some exceptions such as Fallout or Elder Scrolls series.
     
    Armenius and chenw like this.
  31. MavericK

    MavericK Zero Cool

    Messages:
    28,863
    Joined:
    Sep 2, 2004
    Well, you already answered your own question...broken, buggy games. Keep in mind that not all games are going to run, or run properly on all hardware, so even if the game works for some people it may not work for everyone.

    Or, just games that end up being shit and/or the developer or publisher lied about pre-release, e.g. No Man's Sky.

    Really the same reasons why you would ask for a refund for any product. I just think the attitude that refunds are somehow beneath people is stupid as hell.

    I don't condone the use of refunds as a demo system, though I do believe more games should have either open betas or demos before launch.
     
    Armenius and CptCabbit like this.
  32. Domingo

    Domingo [H]ard as it Gets

    Messages:
    17,162
    Joined:
    Jul 30, 2004
    Nothing wrong them offering or anyone needing a refund. PC games are quirky as hell at times. I've just been lucky enough to have powerful hardware and the patience to wait for patches. Some games (like Arkham Knight, AC Unity, and BF4) went from horrible messes to pretty damned awesome with some updates and the right hardware.
    If a developer backs out of supporting their work, I'll happily go the refund route. I just haven't needed to yet because I mainly buy AAA titles they're unlikely to bail on.
     
  33. Cranky1970

    Cranky1970 [H]Lite

    Messages:
    73
    Joined:
    Sep 2, 2017
  34. LordVampyre

    LordVampyre [H]ard|Gawd

    Messages:
    1,239
    Joined:
    Apr 1, 2004
    with the condition many games are being released in.. Im really quite surprised to see it not a great deal more. Guess people are doing more than enough research into the games coming out and arent buying into some of the busted up games coming out.
     
    Seelenlos likes this.
  35. thecold

    thecold Limp Gawd

    Messages:
    296
    Joined:
    Nov 12, 2017
    I generally wait for my games to be out for awhile before purchasing them. Zero returns on games.
     
  36. jegbus

    jegbus n00b

    Messages:
    53
    Joined:
    Nov 23, 2016
    Zero, and I even bought F04 along with it's dlc (at a discount). I still have hopes with that game on a higher spec'd system than what I currently have (i5 3470 and 1050ti, 8G ram).
    At any rate I am finding lately that I gravitate towards shopping at GoG for some reason. Should I self analyze?
     
  37. Flogger23m

    Flogger23m [H]ardForum Junkie

    Messages:
    9,978
    Joined:
    Jun 19, 2009
    A number, probably 5. But I didn't activate most. I bought most of those intended for gifts but ended up not sending them, so I got refunds after they sat in my inventory for 7 or so days. The only game I played and received a refund for was DCS Hawk as I found it to be very sub par. Even years later apparently the developers are still having trouble getting the Hawk out the door, and it seems like they have thrown the towel in and will no longer develop for the DCS platform. In which case I am glad I got my refund. 3+ years (or was it 4?) and they still can't get a basic trainer plane finished? I feel bad for them, but I am very happy I got a refund. 3-4 years for a beta that is still not yet fully released is just too long of a wait.
     
  38. Airbrushkid

    Airbrushkid 2[H]4U

    Messages:
    2,182
    Joined:
    Aug 27, 2007
    Must mean that you're one of the so called circlejerk's you talk about. No refunds. It's good that Steam offers refunds, just cause I never got a refund doesn't mean I'm a elitists!


     
  39. chenw

    chenw 2[H]4U

    Messages:
    3,977
    Joined:
    Oct 26, 2014
    Zilch.

    I have never run into a situation where a game ran so bad I couldn't play it, no matter how hard I tried.

    Then again, there is an argument to be made that I haven't even attempted to download half my games.

    But, I generally avoid being placed in a place where I would want a refund, EG waiting for reviews etc.
     
  40. MavericK

    MavericK Zero Cool

    Messages:
    28,863
    Joined:
    Sep 2, 2004
    Except I didn't start bragging about not being poor/stupid/whatever for using refunds. I've only never used one because I haven't needed one yet. But I am certainly glad they exist and people should definitely use them for shit/broken games.
     
    Denpepe likes this.