question about notebook RMA from newegg

[grifter]

it ran fine the first boot but every boot after it would blue screen for half a second and reboot itself. after a fresh install of windows it started doing it again.

so i'm thinking bad hardware but newegg is saying it's going to cost $70 to ship it back to them. they said i can talk to the manufacturer directly but i think it will cost to ship anyway.

anyone have suggestions on what to do?

 

[trugbilddrachen]

just curious can you get into safe mode without it rebooting?
Also i would run memtest.. might be a memory issue...
just some minor trouble shooting before spending the $$ to ship...
also some compies offer prepaid shipping like HP does....

what notebook to you have?

 

[TechLarry]

If it was delivered defective, why are you having to pay $70 for the shipping?

This does not sound good.

Has the "New" worn off of NewEgg?

-Larry

it ran fine the first boot but every boot after it would blue screen for half a second and reboot itself. after a fresh install of windows it started doing it again.

so i'm thinking bad hardware but newegg is saying it's going to cost $70 to ship it back to them. they said i can talk to the manufacturer directly but i think it will cost to ship anyway.

anyone have suggestions on what to do?

 

[Newegg Support]

it ran fine the first boot but every boot after it would blue screen for half a second and reboot itself. after a fresh install of windows it started doing it again.

so i'm thinking bad hardware but newegg is saying it's going to cost $70 to ship it back to them. they said i can talk to the manufacturer directly but i think it will cost to ship anyway.

anyone have suggestions on what to do?

Hey grifter,


We apologize for any incorrect information you may have been provided when recently contacting us to inquire about your defective notebook. If you happen to have any information about the rep that you spoke to please feel free to send us that information via PM.

We actually do not charge for shipping items back to us; the courier that is selected to return the item to us does this. We do not have a way of calculating an exact amount for the actual cost. We would assume that to ship a notebook it would be under $25. However, we would like to offer our assistance. Please feel free to PM us with your Sales Order number (SO#) so we could further assist you.