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Problems with Altec Lansing

S

Silent Assasin

[H]ard|Gawd
Joined
Aug 1, 2004
Messages
1,120
Wow, am I ever disapointed with the costemer service at Altec Lansing audio. About 6 months ago, I purchased the AHS502 headset from them. For the first 4.5 months, it was the best 40 bucks i've ever spent on computer hardware. Then the microphone just all the sudden stopped working. I emailed costemer service, no response. I called them, put on hold for almost 15 minutes before I hung up. OK, so i have a great set of headphones that I used for music. Well about 2 or 3 weeks after the microphone goes, my headphones go, so basicly it's a 40 dollar piece of crap taking up desk space. I"ve probably sent them about 10 emails in the past month, called them 3 times, all 3 times I get put on hold until I just give up. I am very disapointed with Altec Lansing, sure I'll agree they do make great products, but they can't back it up with support. I know that my warenty is still good, but I can't get a hold of anyone to know what to do with my fricken headset..... I thought this would be my last chance before it sees the bottom of my garbage can, right next to my labtecLVA-8550 headset, my microsoft wireless elite mouse, and my creative labs 2.1 sound system....

Oh, i've also got my 350 dollar flat panel screen sittin down there too, but well that's kinda my fault, but for sum odd reason, they won't repair deep gashes in the screen. lol, that was the worst lan party ever..... No boos + no screen = no games which in turn equals no fun.... :( although the only upside to that is taking the baseball bat to it after figuring out nothing can be done. Now that was pretty cool watching the screen ooze out.....
 
Altec Lansing's support sucks because they make wait on hold when you call them?
Hmm....


I see, I see thought the bling fool as he pissed on the mans wooden leg and said "look it's raining outside."
 
i own 4 altec lansing speaker sets and have had to call them a couple of times (turned out the problems were caused by my own error), and they were always helpful and patient on the phone with me. I also think their speaker quality is great.
 
Altec-lansing is my fave speaker brand, I got a set of ADA885s on my rig and some IBM345 on my wifes and they're both fantastic.

I've never had to call 'em for tech support, but I do love their equipment!
 
well when i get put on hold i get put on hold for about 15 or 20 minutes before I hang up. still none of my emails have been answered. I do agree with you that Lansing's products are top of the line. I loved my headset untill it broke.

The reason that i'm so pissed is that I really don't have a whole lot of money, and when i spend money on products that shouldn't be costing as much as they do, i expect to get good use out of it. 40 bucks for a headset that doesn't even last 6 months is not money well spent.
 
Silent Assasin said:
well when i get put on hold i get put on hold for about 15 or 20 minutes before I hang up. still none of my emails have been answered. I do agree with you that Lansing's products are top of the line. I loved my headset untill it broke.

The reason that i'm so pissed is that I really don't have a whole lot of money, and when i spend money on products that shouldn't be costing as much as they do, i expect to get good use out of it. 40 bucks for a headset that doesn't even last 6 months is not money well spent.
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that's completely understandable, i'd feel the same way. i haven't had to deal with them in the last year or so but i hope they didnt degrade their customer service. your post seems to suggest that they have :(
 
Silent Assassin,

I am a customer service representative for Altec Lansing. I have never received or had your complaint forwarded to me. I have sent you a private message. Please respond and we will replace your defective product.

Altec Lansing Customer Service does their best to satisfy their customers. You are very important to us.

My apologies for your inconvenience.

Thanks,
Morticia
 
GodsMadClown said:
Wow. Cool. Industry reps reading [H]ardforums? AVS ain't got nothing on us now!
Click to expand...

Yeah, that's exactly what I was thinking. About a week ago, a rep from Altec Lansing sent me a private message and got me all hooked up with this. This thread has really turned my mind on the customer service at Altec Lansing.
 
Silent Assasin said:
Yeah, that's exactly what I was thinking. About a week ago, a rep from Altec Lansing sent me a private message and got me all hooked up with this. This thread has really turned my mind on the customer service at Altec Lansing.
Click to expand...


Silent

I am glad I could help out.
 
well my new headset arrived in perfect condition on Monday of this week. I haven't really had time to check the forums this week. But I'd just like to give a huge thanks to AJ at Altec Lansing.
 
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