Problems installing Catalyst Drivers in Windows 7

C

cyberslag5k

Limp Gawd
Joined
Jun 29, 2004
Messages
277
I downloaded the drivers for my new 5850, but they don't seem to work in Windows 7 (Enterprise). Has anyone else run into this?

They get to the point where I'm offered the choice to install or uninstall old ATI drivers. Whenever I select either option, I get a message saying "Catalyst Install Manager has stopped working". This happens when I run without compatibility mode, and if I use compatability mode with XP SP3 and Vista SP2.

I've been trying to follow this guide to resolve the issue, but I think it was made for Vista, not 7. The step that I get stuck on is number 2 where it says to uninstall the existing driver in the Hardware Manager and check the option to delete the driver so it doesn't re-install itself. The problem is, there's no check box on my Windows 7 machine with that option, so the driver just comes back after I restart. The driver currently displaying is the Standard VGA Graphics Adapter. I could not manually delete the driver, either.

Is there a trick to getting that check box to show up? Or is there an easier way to get the Catalyst drivers to install?

Thank you.
 
Last edited:
what is the "dll" that it is crashing on? (click details and see what dll is causing the crash)

i had to install the visualc++ redistribution for 2005 on my windows 7 machine to get it to install properly for my 4870..

also make sure you are using drivers that are supported for your 5850.
 
The exception is "An unhanlded win32 exception occurred in InstallManagerApp.exe [34116]". Debugging yields this messge "Unhandled exception at 0x77813281 in InstallManagerApp.exe: 0xC0000005: Access violation writing location 0x00000000000000d8."

The problem details yield this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InstallManagerApp.exe
Application Version: 3.0.745.0
Application Timestamp: 4abd2f3f
Fault Module Name: MFC80U.DLL
Fault Module Version: 8.0.50727.1833
Fault Module Timestamp: 482bb4a2
Exception Code: c0000005
Exception Offset: 00000000000854ee
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 2a81
Additional Information 2: 2a81cbaea89bd5754e854ae615f08673
Additional Information 3: 302c
Additional Information 4: 302c4f5380dea3a30a4c94b519527518

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I'm sure I'm running the correct drivers. I've tried downloading them directly from AMD, the Windows 7 64 bit 5800 series drivers, the drivers off of the disk that came with the card, and the drivers from XFX when I registered the card. They all yield the same result.

Oh, and I'm running Windows 7 Enterprise, evidently. Not Ultimate.
 
Fault Module Name: MFC80U.DLL

do a search for this, same issue i had.. the vc2005++ redistr fixed it for me.
 
It worked! Thank you so much, H-street!

As soon as I installed the redistributable I was able to get farther in the install, but it reported that the display driver had failed. It prompted me for a restart, after which I tried again, and the display driver went in clean!

Thanks again!
 
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