Printer went missing from menu and now refuses to install?

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Dew itt right

2[H]4U
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Oct 28, 2005
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Got a call from some friends who said their existing printer is not showing up in the printers list any more. They gave it to their son who took it home and installed it on his PC and the printer worked fine. I've run all of the XP updates, cleaned the registry, cleaned the old drivers, downloaded and installed the newest. Nothing works. You always end up at the same "Found New Hardware Wizard" window that says it can't be installed because it requires a newer version of windows. It's been running fine on their XP computer for a long time now. Any ideas?

Kmetko%20printer.png
 
You might be using the wrong drivers. Make sure you have the proper drivers from the HP site. If its an all-in-one, be sure to select the proper driver from the list.
 
The drivers are correct. I believe I went to the product's page and downloaded the drivers from there. After several XP updates XP wanted to download their own drivers so I allowed it and it still didn't work. Any other thoughts?
 
whats the filename and size of the driver package you're using?

Date and version of the driver?

If you're sure its the proper driver, then there may be an incompatibility with a windows update, but google doesn't reveal such an issue; which leads me to believe you're using an incorrect driver or the printer is failing. Sounds more like a software driver problem, though, than hardware.
 
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File name is PS_AIO_NonNetwork_ENU_NB.exe and it's obtained by browsing to the Photosmart C4280 drover page and downloading the appropriate OS's driver package. I've also installed HP Update and allowed it to do it's thing. I see they have a printer diagnostic utility but given that it's not viewable in the printers list I doubt it'll help. It just seems wierd that the printer shows up correctly in the Device Manager, but XP can't add it as a printer...
 
Just shots in the dark...

Reset printer?

HP had a cleaner utility that needed to be run 4 times for a total wipe but I have used this Kyocera KM Deleter for the same thing. It cleans the registry of everything related to all printers.

And this may sound stupid but I had good luck one time with changing USB ports.

I had many reinstall problems with mine and crappy uninstalls were part of the problem.

HP's software was a nightmare for me.
 
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