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Petitioning for 970 Refund

haste. said:
Hey bud, when did you buy your card? I bought mine some time ago and wondering if anyone had luck with launch cards?
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I bought my GTX970 from Amazon at launch, and they gave me a 30% refund (see my post on page 56 of this thread).
 
gentoo said:
I just did the same and I had my refund in less than 5 minutes. I accidentally let the chat time out but they honored 20% for mine. Wish I had saw your post first and shot for the 30%.
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I don't even know why they gave me 30%, I only asked for 20%, just like almost everyone else was doing.
 
It's good to see some retailers helping ease the pain, but I have to wonder where all the lost money is coming from.
 
Yakk said:
It's good to see some retailers helping ease the pain, but I have to wonder where all the lost money is coming from.
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it's coming out of their pockets. this is turning into a bunch of people extorting money from good businesses like Amazon and Newegg.

If you're not happy with the card, return it. There's no logical reason to claim a 20-30% discount on the card unless you're trying to get something for nothing. The card either works for you or it doesn't. This is turning into such a pile of shit and will result in good customers getting shit on in the future over legitimate issues. same kind of customer abuse of liberal return/exchange policies at Costco that changed that situation for the worse.
 
mope54 said:
it's coming out of their pockets. this is turning into a bunch of people extorting money from good businesses like Amazon and Newegg.

If you're not happy with the card, return it. There's no logical reason to claim a 20-30% discount on the card unless you're trying to get something for nothing. The card either works for you or it doesn't. This is turning into such a pile of shit and will result in good customers getting shit on in the future over legitimate issues. same kind of customer abuse of liberal return/exchange policies at Costco that changed that situation for the worse.
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If you'd bothered to read the thread, you'd know that this is very highly unlikely to be coming out of the retailers pocket.
 
rewted said:
If you'd bothered to read the thread, you'd know that this is very highly unlikely to be coming out of the retailers pocket.
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it doesn't matter who's pocket it's coming out of. if you consider the card to be defective then you obtain a refund. if you argue for a percentage off but keep the card and continue using it then you're just extorting money.

it's fairly clear when people are refusing to return the card and getting pissy because they *only* want a partial refund.
 
mope54 said:
it doesn't matter who's pocket it's coming out of. if you consider the card to be defective then you obtain a refund. if you argue for a percentage off but keep the card and continue using it then you're just extorting money.

it's fairly clear when people are refusing to return the card and getting pissy because they *only* want a partial refund.
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This is a pretty black and white perception. I dont consider my card defective at all, it still works and performs well. I do however feel I was mislead when I made my purchase as to the specs of the card, which warrants some of my money back as I did not get what I paid for. Quite simple really, and not extortion at all.
 
8du8 said:
This is a pretty black and white perception. I dont consider my card defective at all, it still works and performs well. I do however feel I was mislead when I made my purchase as to the specs of the card, which warrants some of my money back as I did not get what I paid for. Quite simple really, and not extortion at all.
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Yeah, I don't see the problem with this logic. If the specs don't match the hardware, you either return it and buy something else, or you get a discount.

I guarantee you the discount is the cheapest option here for retailers, since it doesn't involve shipping anything anywhere. And you can be sure that if Nvidia is not paying for this, Amazon will hold this over their head the next time they negotiate wholesale pricing (they sell a shit-ton of cards after all).

Nvidia WILL pay for this, either now or later. If they want to avoid a shitstorm and keep it under the rug for now, that's their call. But this kind of thing doesn't go away without money ultimately changing hands..
 
I had 2 GTX 970 from Newegg & Tigerdirect.
Contacted them both. Newegg refunded 10% to my CC while Tigerdirect refused to do so at the moment and stated they will escalate to management and contact NVIDIA.

Thus I think the refund from Amazon & Newegg are goodwill of the company, not from NVIDIA.
 
mope54 said:
it doesn't matter who's pocket it's coming out of. if you consider the card to be defective then you obtain a refund. if you argue for a percentage off but keep the card and continue using it then you're just extorting money.

it's fairly clear when people are refusing to return the card and getting pissy because they *only* want a partial refund.
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So... you're saying that nvidia and the retailers should be off the hook then.

They sold a product with X specs, but labeled it with Y specs.

Whether it's a mistake or not, it's bait and switch. (intent probably has a lot to do with getting labeled that) but still.. people didn't get what they paid for and are entitled to some compensation.
 
dexth77 said:
I had 2 GTX 970 from Newegg & Tigerdirect.
Contacted them both. Newegg refunded 10% to my CC while Tigerdirect refused to do so at the moment and stated they will escalate to management and contact NVIDIA.

Thus I think the refund from Amazon & Newegg are goodwill of the company, not from NVIDIA.
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I bought from those two sellers as well. If i had bought both from newegg I might have returned both for 390 or 980 but tigerdirect screwed me over. Next time I don't plan on buying from TD even if it saves me 20 bucks
 
dexth77 said:
I had 2 GTX 970 from Newegg & Tigerdirect.
Contacted them both. Newegg refunded 10% to my CC while Tigerdirect refused to do so at the moment and stated they will escalate to management and contact NVIDIA.

Thus I think the refund from Amazon & Newegg are goodwill of the company, not from NVIDIA.
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I did the same, purchased my 970's from NewEgg and TD back in early November. Newegg offered me a $40 GC, which was fine since I will use it soon and I contacted Tiger via email and they sent me a $20 GC to say "sorry for the inconvenience".
 
Flogger23m said:
That is still better than nothing. Most stores will tell you "tough luck".
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I guess (except Amazon apparently), but neither option really appeals to me. I guess 10% store credit is better than nothing, but given Newegg's CS in general I'd rather just spend money at Amazon going forward.

I could return the card, but then my only real options are a GTX 980, which I don't want to spend +$200 on and reward nVidia, or a 290X, and I'm not really sure I'm ready to go back to AMD drivers. Don't have another card to fall back on so for now it seems like I might as well just keep it.
 
MavericK96 said:
I could return the card, but then my only real options are a GTX 980, which I don't want to spend +$200 on and reward nVidia, or a 290X, and I'm not really sure I'm ready to go back to AMD drivers. Don't have another card to fall back on so for now it seems like I might as well just keep it.
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That's exactly how I felt. Either a 290X that's a power hog, heat monster, getting to be outdated, not great drivers or $200 extra to Nvidia to get like 10% more performance, G Sync, and HDMI 2.0 with the 980. Options just plain suck.

Hope the 300 series comes out soon so I can spend this $720 store credit ASAP.
 
I honestly would have been satisfied with a game voucher from nvidia. Seeing that nvidia decided to keep quiet & ignore the issue, I appreciate Amazon stepping up to the plate & excelling in customer service. & Fuck it, why not?
 
MavericK96 said:
I could return the card, but then my only real options are a GTX 980, which I don't want to spend +$200 on and reward nVidia, or a 290X, and I'm not really sure I'm ready to go back to AMD drivers. Don't have another card to fall back on so for now it seems like I might as well just keep it.
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I did the best I could toward the 980. Yea rewarding nVidia ws stupid, but I am not waiting for new AMD cards, and I damn sure am not going with a house heater aka 290/x variant.

So I sold my 970 after I got my 20% discount back. The 980 then became reasonable. I made just about as much back as I paid for my 970 (Was a gigabyte G1 gaming edition) so I consider myself lucky. The buyer knew about the "issue" but gamed at 1080p.
 
Rav3n said:
I did the best I could toward the 980. Yea rewarding nVidia ws stupid, but I am not waiting for new AMD cards, and I damn sure am not going with a house heater aka 290/x variant.

So I sold my 970 after I got my 20% discount back. The 980 then became reasonable. I made just about as much back as I paid for my 970 (Was a gigabyte G1 gaming edition) so I consider myself lucky. The buyer knew about the "issue" but gamed at 1080p.
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Yeah, I did ask Newegg about any sort of discounts if I were to go for the 980 instead and return the 970. They said nope.
 
mope54 said:
it's coming out of their pockets. this is turning into a bunch of people extorting money from good businesses like Amazon and Newegg.

If you're not happy with the card, return it. There's no logical reason to claim a 20-30% discount on the card unless you're trying to get something for nothing. The card either works for you or it doesn't. This is turning into such a pile of shit and will result in good customers getting shit on in the future over legitimate issues. same kind of customer abuse of liberal return/exchange policies at Costco that changed that situation for the worse.
Click to expand...

Retailers don't want to take returns for a faulty item.
 
mope54 said:
it's coming out of their pockets. this is turning into a bunch of people extorting money from good businesses like Amazon and Newegg.

If you're not happy with the card, return it. There's no logical reason to claim a 20-30% discount on the card unless you're trying to get something for nothing. The card either works for you or it doesn't. This is turning into such a pile of shit and will result in good customers getting shit on in the future over legitimate issues. same kind of customer abuse of liberal return/exchange policies at Costco that changed that situation for the worse.
Click to expand...

These are not small mom and pop shops they don't need a fucking white knight. I guarantee they already have something figured out with Nvidia... Get off the high horse.

There's nothing in this world more sickening than a consumer white knighting a multi billion dollar business.
 
Disposed said:
These are not small mom and pop shops they don't need a fucking white knight. I guarantee they already have something figured out with Nvidia... Get off the high horse.

There's nothing in this world more sickening than a consumer white knighting a multi billion dollar business.
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The older gentlemen I work with call it, "the pussification of America." I see this defending corporations as an offshoot of it.

First people defended nVidia and attacked the consumers which was the last thing that came to my mind to do. Then this. Like Kyle said, it'll end up costing nVidia, which is what we want so they see it as a huge risk and don't pull this shit again.
 
So what's going to happen for all us GTX 970 owners? Will we get a check in the mail or a discount on a 980ti when that gets released? We should get something. I have a GTX 970 sitting in my spare rig right now.
 
Nirad9er said:
So what's going to happen for all us GTX 970 owners? Will we get a check in the mail or a discount on a 980ti when that gets released? We should get something. I have a GTX 970 sitting in my spare rig right now.
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Youll get a check in the mail for $2.33 after all court/lawyer fees
 
The biggest point is that it makes Nvidia weary of committing this type of shit again.
 
{NG}Fidel said:
The biggest point is that it makes Nvidia weary of committing this type of shit again.
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Unfortunately, I highly doubt it.

Even if it does end up in court, the only ones who will pocket any cash are the lawyers.

And even then, after paying out, NV would still likely have turned an overall profit anyway for the period.

Its not even going to ding them in the least, and the public at large arent even going to take notice. to make it a PR nightmare for them.

At best, you and I would see a coupon for $10-25 off another NV product, which means they're still gonna get your money if you end up using it.

I'll honestly be amazed if it ends up in front of a judge/jury, but if it does, I'll sign up like everyone else since its all l can do since Best Buy basically said "tough".
 
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Nirad9er said:
So what's going to happen for all us GTX 970 owners? Will we get a check in the mail or a discount on a 980ti when that gets released? We should get something. I have a GTX 970 sitting in my spare rig right now.
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You'll get a complimentary 512MB usb thumb drive ...
JANlfdG.gif
 
Limahl said:
Unfortunately, I highly doubt that.
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Hey millions being lost due to a really stupid mistake should make shareholders pretty upset.

Igroock said:
BULLSHIT
If people are smart, and not completely full of shit with their fanboism, they will vote with their wallets.
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So Nvidia will like this class action lawsuit and enjoy losing money for no reason? I do not understand what you are trying to even say...
Remember they will lose money even if they win, lawyers are not free.
 
{NG}Fidel said:
Hey millions being lost due to a really stupid mistake should make shareholders pretty upset.



So Nvidia will like this class action lawsuit and enjoy losing money for no reason? I do not understand what you are trying to even say...
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Not saying they'll like it but they're not gonna "lose" money like you seem to think they will.

They'll write it off somehow, get a tax break on it (saving them money), and the stock price isnt going to even see a penny drop off it. NV is financially making plenty of cash to weather this tiny bump, and it is, a tiny bump in the grand scheme of things.
 
I am not saying they are going under or something...But lawyers are not free, and shareholders do not like shitty mistakes. I do not think the stock will falter, I just feel like they will hear things from the people who invest in them.
 
{NG}Fidel said:
I am not saying they are going under or something...But lawyers are not free, and shareholders do not like shitty mistakes. I do not think the stock will falter, I just feel like they will hear things from the people who invest in them.
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Its possible, and only time will tell for sure.

In a way, I'd love to be proved wrong, but looking back over corporations that have screwed the public, very few of them really ever end up "hurting" over it in any way.
 
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