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So, it appears that now we can start talking about defective Titan RTX cards.
Gamers Nexus bought TWO Titan RTX retail cards. One of them is defective and stuck at a clock speed of 1350mhz.
Apparently, they have contacted Nvidia, who is sending an employee within 24 hours (not a courier, an actual Nvidia staff member), to "take it off their hands" and personally give them a good card.
I'm actually rather pissed Gamers Nexus is allowing this, because this is obviously intended to get evidence of card defects out a tech media sources hands ASAP.
I have to say, I have *never* heard of a video card company personally sending staff out to grab cards like this. Looks like this is the new damage control tactic regarding these defective cards....
Also, to just point out the obvious, Gamers Nexus bought two cards, one was defective to the point of not being a viable card due to the locked clock speed, thus a 50% failure rate. On the new Titan RTX cards. Months after this BS started with the 2080 cards.
.1% failure rate guys....
I understand that it's normal for hardware companies to have special PR contacts for media sources to handle issues and damage control.
My concern with Nvidia, however, is that they have perverted and twisted that arrangement into a means of exerting control over the free press. For example, as has been stated here, HardOCP didn't sign the "Nvidia NDA", which apparently is causing most tech sites who have signed it to stay silent on these issues for fear of being sued out of existence by Nvidia.
Furthermore, I am sure that most normal hardware manufacturers would be open and transparent with you as a media site. For instance, if you purchased a retail product of theirs and it was horribly defective, and they offered to take it off your hands to try to find the issue, you would expect them to later provide you with genuine, honest information to present to your readership regarding what the problem was, yes? And you would expect them to provide information as to how and what actions they are taking to prevent the issue from ever happening again, yes? And, based on that information, you would be able to let your readership know if the company was sincere in what the issue was, if they likely had fixed it for end-users who purchase it, etc, yes?
Yup Nvidia is really playing bullshit with the defective number. And selling millions of RTX cards? WTF there is no way they have sold that many. I would guess less than 100k ? Does anybody know their sales numbers for the RTX line? (including 3rd party).
Blah blah blah....Nvidia bad....blah blah blah
Nvidia is replacing the defective cards and buyers are eventually getting what they paid for. No one is "getting burned" and all the "$1000+ bricks" are getting replaced. If you don't like it and aren't willing to risk having to have your card replaced, don't buy it. There are worse things than having to RMA a card. My card runs great. If I had to RMA it, that would not be ideal, but in the end I am confident I would be made whole.
When you have to RMA 2 cards in a row, something is wrong. I guess you enjoy the experience, but most? do not. Quite a few took refunds since what happens after the warranty. It's a gamble and some would rather just be able to play their games.Blah blah blah....Nvidia bad....blah blah blah
Nvidia is replacing the defective cards and buyers are eventually getting what they paid for. No one is "getting burned" and all the "$1000+ bricks" are getting replaced. If you don't like it and aren't willing to risk having to have your card replaced, don't buy it. There are worse things than having to RMA a card. My card runs great. If I had to RMA it, that would not be ideal, but in the end I am confident I would be made whole.
Dan,
Thank you for sharing your insight as to how this behind the scenes stuff transpires.
I suppose all I can say is that for us average end-users who are not privy to what goes on behind the scenes between you guys and hardware companies, all of this is just looking suspicious as hell to us "from the outside looking in". All we really know is what you guys tell us and what we can see from our own personal first hand experience. When we are told .1% failure rate, yet we get multiple defective cards, this just doesn't jive with us. It's true that I don't know what is going on as far as the broader overall situation with these cards to the same extent you guys do. However, I did take probability and statistics in college, and I know that, given a .1% failure rate, the odds of myself getting four back to back defective cards, randomly selected at different time periods and from different batches, are about as likely as me getting struck by lightining twice and winning the lottery at the same time. Given the fact that many other end-users also have gotten more than one defective card, this speaks to drastically higher failure rates than we end-users are being led to believe. Why? Because of math. The failure rates simply have to be drastically higher for us to get multiple defective cards.
I think the other issue that is pissing us (end users) off, and maybe you guys don't feel this because you are connected to the industry, is that it feels to us like tech companies in the past few years have progressively become more arrogant, more closed, more secretive, and more "just deal with it" as far as attitude when they are screwing us over. For many people, a $1000+ product is not a small purchase. This could be a special purchase that someone has saved for months for, and, in that situation, the risk of being burned is very unsettling.
Take, for example, the recent Apple iPad fiasco that is currently going on in which people are buying iPads that range in cost from $1000-$2000, only to have the iPad literally be BENT from the factory. What did Apple just tell these people? It's not defective - if you get a bent iPad, too bad, just live with it.
To make matters worse, at the same time hardware prices are rising DRASTICALLY with basically no reasonable justifiable explanation, we are also seeing a proportional DROP in quality.
Dan, I am not attacking you or HardOCP, one of the few places that are actually even semi-talking about these issues, but I think a lot of us feel that the tech-media is firmly in bed with the tech companies and are actively and complicitly engaged in helping cover up and silence these concerns that are ever growing. When forums/reddit/YouTube etc are overflowing with end-users complaining about these issues, yet the tech media is damn near silent and/or publishing articles saying "everything is cool, nothing to see here folks", or "JUST BUY IT", at the same time we are dealing with $1000+ bricks, people get suspicious and pissed. I suppose my disappointment is more with the broader tech-media as a whole, as well as the hardware industry. It just seems to me that these problems are becoming ever more frequent and there is no sign what-so-ever that anyone in the industry cares to do anything about it, and it is us, the end-users, who are getting screwed in the end.
Blah blah blah....Nvidia bad....blah blah blah
Nvidia is replacing the defective cards and buyers are eventually getting what they paid for. No one is "getting burned" and all the "$1000+ bricks" are getting replaced. If you don't like it and aren't willing to risk having to have your card replaced, don't buy it. There are worse things than having to RMA a card. My card runs great. If I had to RMA it, that would not be ideal, but in the end I am confident I would be made whole.
Yes, you will get a new card, but you're down for a few days best case scenario and a few weeks worst case scenario. Not to mention you have no idea if your new card is also going to have issues and then you'll have to repeat. This isn't unique to Nvidia. I had several dud AMD 7950s, and never did get a good one back from Sapphire's RMA after RMAing it 3 times.
At this point, it sure seems like Nvidia is going to have to do some sort of v2 with their PCB to address the issues as it certainly seems like there is more than just a handful of problems.
When you have to RMA 2 cards in a row, something is wrong. I guess you enjoy the experience, but most? do not. Quite a few took refunds since what happens after the warranty. It's a gamble and some would rather just be able to play their games.
And the guy's that caught fire, he almost got burned!
That is a fair point.I can agree with this to some extent. However, the first round of people who purchased their cards had no idea what they were in for. You also don't expect to spend $1,200 on a graphics card that will end up in a perpetual RMA jail like some salvage titled VW ends up in the shop for electrical problems. I've purchased many NVIDIA cards over the years and have had very few fail on me. So if I bought a pair of RTX 2080 Ti's on launch day I'd have no reason to believe one or both would die on me. In hind sight we can say this but at the time, no one had any reason to think that.
Yes. I am an adult.Are you an adult? Serious question. I know a lot of teens/kids post here.
This seems a lot like the Win10 saga; the manufacturer is Beta testing hardware in this case.
The RTX fails we've seen with the 2080 card were the beta tests for the full-up Titan cards.
This is obviously a design issue at this point, as "Test Escapes" doesn't hold water here.
If they can't test these cards before release, they have no QC at all.
Nvidia is fucked; they will not get my money; not that they would have anyway.
I gave up on them after the GTX fail I had years ago.
Reap what you sew; or as I'd say it, "Eat Shit and Die, Nvidia!"
Preferably in a fire of your own Fail.
I'm glad you are getting this anger out. Enjoy that all in wonder. Let me know when AMD makes a card that can compete with the top of Nvidia's product stack.No, they lied about 64 bit capture drivers for my 7800GTX. Years ago.
Don't lie, don't misrepresent, and be honest.
That's all I ask for.
AMD did supply drivers for an all in wonder card, that I still use.
Fuck the fuckers.
Sorry, to be PC, it should be Hug the Huggers. (Translate that to "Eat the peanuts out of my shit")
The fact that they released shitty hardware is just validation for the way I've felt for over 10 years.
Be a Fanboy if you want, but this RTX gerbil is going to eat their ASS. From the inside.
Mr Lemmywinks was gentle... This is not.
Merry Christmas!
RTX is a gift that keeps giving, for some of us. Like Herpes, for guys that like street girls. (Or Boys, you Nvidia guys are special... don't want to offend anyone by leaving them out.)
I'm glad you are getting this anger out. Enjoy that all in wonder. Let me know when AMD makes a card that can compete with the top of Nvidia's product stack.
Fair enough. How about you let me know when they make one that competes with a 1080ti....you know the Nvidias almost fastest last gen card from about 2 years ago.What, space invaders is now "Top of the stack?"
Rofl
This seems a lot like the Win10 saga; the manufacturer is Beta testing hardware in this case.
The RTX fails we've seen with the 2080 card were the beta tests for the full-up Titan cards.
This is obviously a design issue at this point, as "Test Escapes" doesn't hold water here.
If they can't test these cards before release, they have no QC at all.
Nvidia is fucked; they will not get my money; not that they would have anyway.
I gave up on them after the GTX fail I had years ago.
Reap what you sew; or as I'd say it, "Eat Shit and Die, Nvidia!"
Preferably in a fire of your own Fail.