NVIDIA Scanner Voids Your RTX 2080 and 2080 Ti Warranty

Discussion in '[H]ard|OCP Front Page News' started by Kyle_Bennett, Sep 20, 2018.

  1. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Talking to NVIDIA support about using the NVIDIA Scanner overclocking tool for the new RTX cards, NVIDIA support did suggest that using NVIDIA Scanner was "not recommended," and it would invalidate my RTX 2080 warranty. It also suggested that EVGA developed Scanner, and not NVIDIA, however we all know that is not true. This is much in the same vein as AMD Precision Boost Overdrive, that will also invalidate your warranty. Not exactly huge breaking news, but I did think this was worth noting, as a lot tinfoil hat folks have suggested that NVIDIA driver telemetry could be tracking this, which might be an issue if you purchased the cards directly from NVIDIA. On a Win 10 system, you can open up Task Scheduler and disable all NVIDIA items that are scheduled to turn off those telemetry callbacks.

    Conversation Log.

    UPDATE - 7:22PM: We reached out to NVIDIA PR, which has not answered any of our questions lately due to us not signing its NDA, but it did react to this headline.

    Hi, this is not true. It does not void the warranty.

     
    Last edited: Sep 20, 2018
  2. Chris_B

    Chris_B [H]ardness Supreme

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    Love how they release a product that is factory overclocked but if the user does any thats a no no. o_O
     
  3. Mut1ny

    Mut1ny [H]ard|Gawd

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    Use it offline, overclock, then uninstall once you know what's stable.

    Though, so far, just as with my 1080Ti, overclocking doesn't seem to really be worth it.
     
  4. 5150Joker

    5150Joker 2[H]4U

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    Come on dude, this is obvious clickbait, WTF is going on w/this site? These customer support people are usually outsourced from a 3rd party who have no idea what they're talking about.
     
  5. capt_cope

    capt_cope Gawd

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    They don't need to know anything - they're given scripts and told how to respond. If the rep says it wasn't developed by nvidia, it's because that's what the rep was told by nvidia to say.
     
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  6. dragonstongue

    dragonstongue 2[H]4U

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    IMO if Nv, Intel, AMD or anyone else does not want people to overclock or they lose their warranty, they should get rid of the ability to do so in the first place.

    what exactly is the "point" of black editions, multiplier unlocked and so forth if the moment you "touch" the often built in ability to do so, there goes warranty..not sure about Nv or Intel as of late, but, with AMD and wattman etc it is BUILT IN ffs.......then again, I would not put anything past Nv (or Intel) as of late, with one hand they giveth, and with as many hands as they can they try to take away-mug you-block your eyes and ears ^.^
     
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  7. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    How is this clickbait? I just bought 2080 cards. I am looking for Scanner. I reach out to support, this is what they tell me. Now I am clickbait for passing along my experiences?
     
  8. ryan_975

    ryan_975 [H]ardForum Junkie

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    something something magnussn-moss warranty act something something.
     
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  9. SixFootDuo

    SixFootDuo [H]ardness Supreme

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    I go into scheduler daily and make sure I don't have shit lurking around.

    In fact, none of you should even have telemetrics operating within your Windows 10. There are ISO's and several tools to cut this cancer DF out!

    Luckily for me, the MSI RTX 2080 Ti Gaming Trio seems to have the best performance out of any 2080 Ti's according to benchmarks.
     
  10. SixFootDuo

    SixFootDuo [H]ardness Supreme

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    He doesn't understand the title or what he is talking about, clearly. Lot of dudes are out there like that Kyle. Take pity. I do.
     
  11. Chimpee

    Chimpee [H]ard|Gawd

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    I really don't get company offering overclocking tools for their products but won't give you a warranty for it. If a company isn't so confident with their tools, maybe don't release it.
     
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  12. SixFootDuo

    SixFootDuo [H]ardness Supreme

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    It's silly to me this would void your warranty yet the company would offer it.

    So what I am assuming here is they are purposely trying to get people to void warranties. There is tremendous benefit to nVidia doing this giving that they could deflect thousands upon thousands of dollars in liability on a weekly basis if not more.

    Isn't this illegal? It's very much in their self-interest which is of course biased and self-serving. Very anti-consumer.

    One of my favorite YouTube channels, Gamers Nexus had one of the nVidia engineers on his show a few days ago and talked very specifically about this program. He said it was done by all the departments within nVidia and how safe it was.



    Kyle, perhaps the person / dept you spoke to might have incorrect information. It's a slight possibility. Who knows.
     
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  13. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Well, NVIDIA is not exactly forthcoming with information currently, but I will reach out and see what I get back, if anything.
     
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  14. d8lock

    d8lock Gawd

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    Put on your Not Kyle alias.
     
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  15. oldmanbal

    oldmanbal [H]ard|Gawd

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    Not sure why this would qualify as clickbait. I think it was made extremely clear what the situation was, as outlined in the screengrab. Are you trying to say that companies have no responsibility for the individuals that represent them? That would be a scary world to live in.
     
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  16. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    I texted Tom, the guy in the video above, have known him for ~15 years. He said he would have official NV PR reach out to me. More than I expected. I will certainly update when I get the 411.
     
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  17. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    UPDATE - 7:22PM: We reached out to NVIDIA PR, which has not answered any of our questions lately due to us not signing its NDA, but it did react to this headline.

    Hi, this is not true. It does not void the warranty.
     
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  18. Aireoth

    Aireoth [H]ard|Gawd

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    Found the fanboi. Try reading in full next time.
     
  19. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Well, technically he was correct. :) That said, it voiding your warranty is hardly farfetched.
     
  20. Schtask

    Schtask Limp Gawd

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    I am pitiless as the sun.
     
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  21. lostin3d

    lostin3d [H]ard|Gawd

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    So this means we can now safely look forward to a [H]ard OC for the review.
     
  22. Prisoner849

    Prisoner849 Gawd

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    What with Kyle at odds with Nvidia, [H]'s review will be the one I trust the most. Nvidia are shady af these days and should be kept at arms' length.
     
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  23. SixFootDuo

    SixFootDuo [H]ardness Supreme

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    OCing the 2080 Ti gives about 4% to 5% additional performance. I've read this a handful of places.

    So, if the average performance gain over the 1080 Ti from a RTX 2090 Ti ... 30%? 35%? Then add 5% to that number.

    I'm going to make sure I price match my card every 30 days at Microcenter to reset my 30 days. I'm hoping the fallout from the 2080 performance concerns cause this prices to be re-adjusted.

    I'm also thinking nVidia might add in value to the huge price tag with free games. I would love for that to happen as well.
     
  24. Ocellaris

    Ocellaris Ginger @le, an alcoholic's best friend.

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    I can’t see Nvidia adjusting prices down while AMD is still trying to sell Vega cards for $500 to $600. 2070 cards will be selling for around that price and likely outperform the Vega cards.

    I thinks it’s more likely manufacturers just run out of 1080Ti and other Pascal cards so it’s Turing or GTFO.
     
  25. KazeoHin

    KazeoHin [H]ardness Supreme

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    You didn't sign the NDA, no overclock for you!
     
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  26. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    We shall see. Excuse the messy desk, been busy today. Just getting this 2080FE fired up for the first time.

    IMG_20180920_221521.jpg
     
  27. SixFootDuo

    SixFootDuo [H]ardness Supreme

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    Part of the logic I'm using is nVidia's expectations with the launch of Touring. We really don't know what they are hoping, expecting or planning for. If they were smart, they would have known about the 2080 ahead of time and its performance similarities to the 1080 ti. Also, there are a lot fewer people that will be buying a $1200 video card say over a $300 2060 or whatever the planned cost of that card is. So, if they planned big and this will be very clear to them early on ... and those expectations don't materialize then perhaps we will see a price reductions and or value in the form of free games added to the equation.

    I do know, I get the feeling something with this launch is not all roses for nVidia. But what do I know, I am but a humble PC gamer.
     
  28. 5150Joker

    5150Joker 2[H]4U

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    SHOCKING!
     
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  29. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Why is that shocking? We have seen plenty of overclocking programs in the past that have voided warranties.
     
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  30. jbc029

    jbc029 Limp Gawd

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    Thing is, they aren't selling Vega at that price. I bought 2 vega 56 cards, new, from newegg for $400 each this week. Regular price for the last month. V64 AIB has been regularly in stock for $500, new.

    It isn't hard to find or get them. There is no shortage any more.
     
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  31. haste.

    haste. [H]ard|Gawd

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    The nvidia hatred is strong here lately. To the point where it is getting humorous. Thought we were just enthusiasts looking for unbiased opinions on a site that has done some fantastic work in the past... but lately if it's not AMD its literally the devil - especially in the comments... although should be expected when the fanboys actually chest bump "we're getting close!"

    I have no affiliation to any company but will always put my money on the product that gives the best performance, even if at a premium. Not going to invest in 1st gen RTX most likely, but seriously the AMD crowd is getting pretentious and obnoxious. When you have a winner act this way, you dont yet even if ur favorite site is advertising it...
     
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  32. Nuby1Canuby

    Nuby1Canuby Gawd

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    Hardware Canucks had an 11% performance increase in Battlefield 1 and a 9% increase in Far Cry 5 when overclocking at 4K compared to the 2080 Ti FE.
    It was 61% faster in Battlefield 1 and 49% faster in Far Cry 5 when overclocked at 4K compared to a stock 1080 Ti FE. These are in-game run-throughs not time demos.
    https://www.hardwarecanucks.com/for...a-geforce-rtx-2080-ti-rtx-2080-review-21.html
     
    Last edited: Sep 21, 2018
  33. Uvaman2

    Uvaman2 2[H]4U

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    So the EULA says warranty not voided? Bet it does, even if they do honor the warranty routinely.
     
  34. Delicieuxz

    Delicieuxz Gawd

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    It likely wouldn't be legal for that to void a warranty.
     
  35. SixFootDuo

    SixFootDuo [H]ardness Supreme

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    Good to know. I think I might have been just referencing "averages" .... still 4% - 10% ... I mean, who doesn't love free performance.

    I think HardOCP's video card guy said not to expect magic with future driver releases in regards to performance gains. I'm gonna go ahead and assume we will gain 1% or 2% over time. Add that to the 5% ... that's 6 or 7% average. Add that to the 35% and your at 42% ... roughly. This are just guesses. Not bad.

    There are also going to be game optimizations. Tho, we will never know that of course with new games. Old games, sure. People will be testing for that.

    To play it safe, I'm totally cool with a 40% gain over the 1080 Ti .... and that's an average score. Of course, this is all uneducated with a healthy dose of wishful thinking. :)
     
  36. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Guess the lawyers will find out one day...

    1535604783z8txdmwmzh_5_5.png
     
  37. Delicieuxz

    Delicieuxz Gawd

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    Lawyers push to bias public perceptions in favour of their employers' interests and benefit, not the truth. Same goes for EULAs.

    And you reportedly already got the response from their PR department: Hi, this is not true. It does not void the warranty.
     
  38. Kyle_Bennett

    Kyle_Bennett El Chingón Staff Member

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    Uh...yeah.
     
  39. Delicieuxz

    Delicieuxz Gawd

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    Honestly, I can't tell if you're saying you were agreeing with the comment or were saying something else.

    But to emphasize the point: Having a 'warranty void if this sticker is removed' sticker on a GPUs air-cooler didn't legally void warranties, either. Companies speak beyond their legal rights all the time, and lawyers approve companies to do so all the time, too, with EULAs being a prime example of that.

    A company's own claims isn't the source to listen to to learn about one's legal rights regarding the products they've purchased from them. That's like asking a liar and a thief if you owe them any money.
     
  40. knowom

    knowom Limp Gawd

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    I prefer ATITool and in game testing for overclocking. I've tried EVGA scanner while it's not bad, but it's not my preference at all. I just find my method the quickest/easiest and most practical means of testing. The thing that is often hardest to ATITool covers amazingly well and other part. I'm not too concerned if it's not stable in a benchmark that over stresses a GPU to frame rates along with pixel/polygon pushing it wouldn't other normal circumstances ever be tasked to perform and stressed over.