About 2 weeks ago, my credit card company contacted me that a possible fraudulent charge was made to one of my cards. After going over the details, I agreed (the charge was made on the other side of the country - USA) and terminated this credit card with the credit card company sending me a replacement. One day before this happened, I made around a 200$ purchase from Newegg with this card, subsequently I received two emails one saying payment was posted another saying payment was declined.
I shrugged, if the credit card transaction didn't go through they won't send me the item right? Two days later, I got a tracking email and received my item a day later. I thought the payment went through after all and didn't pay it any mind.
Two weeks later (yesterday), I tried to make another purchase and was notified my account was locked. After contacting them, they simply said my account was "not serviceable" and would not give any other information. There is no one to escalate my problem to, I had to do my own research by contacting my credit card company to find out that indeed, the Newegg charge did not go though.
Knowing this, I contacted Newegg again, explained what happened, and offered to pay for the item I'd already received, the response "your account is not serviceable" and there is no one else there who I could escalate this issue to or request an investigation from. So, until this issue is resolved (and no one at Newegg is trying to), I am not only not a Newegg customer, but I even have an item they won't accept payment for.
What to do what to do.
Anyways, the lesson is that Newegg's payment system is borked and to hand hold them if you guys ever need to replace one of your credit cards after a recent purchase.
I shrugged, if the credit card transaction didn't go through they won't send me the item right? Two days later, I got a tracking email and received my item a day later. I thought the payment went through after all and didn't pay it any mind.
Two weeks later (yesterday), I tried to make another purchase and was notified my account was locked. After contacting them, they simply said my account was "not serviceable" and would not give any other information. There is no one to escalate my problem to, I had to do my own research by contacting my credit card company to find out that indeed, the Newegg charge did not go though.
Knowing this, I contacted Newegg again, explained what happened, and offered to pay for the item I'd already received, the response "your account is not serviceable" and there is no one else there who I could escalate this issue to or request an investigation from. So, until this issue is resolved (and no one at Newegg is trying to), I am not only not a Newegg customer, but I even have an item they won't accept payment for.
What to do what to do.
Anyways, the lesson is that Newegg's payment system is borked and to hand hold them if you guys ever need to replace one of your credit cards after a recent purchase.