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NewEgg Shoprunner bait and switch.

B

Bomber18

Limp Gawd
Joined
Oct 31, 2007
Messages
461
So I was ready to buy a Synology 1512+ today go to the newegg page and see free 2-day shop runner eligibility. Long story short they bait and switched on me, I tried to contact customer service which was no help and here is the copy of what I sent in as my review of that interaction.

"I was ready to order a DS1512+ from you using the shoprunner 2 day service which was advertised on the item, I signed into my newegg account and my shoprunner account, go through to checkout, hit the button and it says there has been an error. I get back to my cart and shoprunner is no longer shown there, I go back to the item page and not there either. Figure it's a cookie problem so I load up internet explorer, once again see the shop runner on the item page, add the item to my cart, log into to shop runner, and upon logging into my newegg account the shoprunner shipping option is suddenly no where to be found.

I contact customer service she tells me this item isn't eligible. I tell her I have a screen shot of the internet explorer item page saying it is dated 20 minutes ago and i'm offered a $5 gift card for my trouble. This isn't trouble this is a bait and switch. It seems to me someone was working behind the scenes to change this eligibility while I was ordering and in the past you've been good about honoring those advertised things once they were presented to the customer.

I used to really like NewEgg and told all my friends/family to shop there for the great deals, then you raised your prices so I told my friends/family to shop there for the customer service, at this point there is no reason to pick your store over other offerings.

I was actually hoping to screen grab the conversation with the customer service representative I had to include in my posting of this transaction on [H]ardForum to let others know of my experience so I don't appreciate the window automatically converting to this survey without my consent."

It's not that an extra day's shipping is a big deal it's that i'm not going to buy from a company that would bait and switch like that.
 
That's messed up. I never pay attention to those ShopRunner things, though, because the whole thing seems shady in the first place. Rather pay a little tax and go Amazon Prime.
 
With all the items on NE's site today compared to a decade ago, I can see a human error/database problem like this occurring more frequently than years of past. I'm not so sure it was intentional, since they offered you a $5 GC for their mistake.
 
I'm sure newegg was just waiting for you to add that item to your cart just so they could take that item off of shoprunner just to mess with you. i mean seriously, to base whether or not you shop at a website just because they were changing shoprunner items the moment you were trying to use shoprunner on an item that was being moved away from shoprunner is just ridiculous. i'll take your $5 coupon since you will theoretically never use it.

plus it isn't really bait and switch when they are upgrading you from 3-5 day shipping to 2 day shipping when they were both free anyway, bait and switch is more for saying something is on sale, you go to the store, store doesn't have the item you wanted, but has the more expensive brand/model and they sell you that. did they try to get you to buy a more expensive NAS device?
 
I don't think its actually a tactic of bait and switch its just that you were unluckily checking out when they made changes to the item. Shoprunner doesn't apply to large items such as cases and any items excessively cheap that newegg loses out on shipping charges.

I too had the same thing happened to me a few weeks ago when they were selling a switch for $20 with a $20 rebate. A few people got in on the deal but newegg noticed and took out the shoprunner option, forcing shoprunner members to pay $5 shipping. Like you said its not the $5 or the one extra day shipping that matters, but the principle behind it.

Its a somewhat gray area since I seriously doubt they purposely took out shoprunner after you added the item to cart, but newegg does do some shady practices like removing the shoprunner option on popular items.
 
bigted said:
I'm sure newegg was just waiting for you to add that item to your cart just so they could take that item off of shoprunner just to mess with you. i mean seriously, to base whether or not you shop at a website just because they were changing shoprunner items the moment you were trying to use shoprunner on an item that was being moved away from shoprunner is just ridiculous. i'll take your $5 coupon since you will theoretically never use it.

plus it isn't really bait and switch when they are upgrading you from 3-5 day shipping to 2 day shipping when they were both free anyway, bait and switch is more for saying something is on sale, you go to the store, store doesn't have the item you wanted, but has the more expensive brand/model and they sell you that. did they try to get you to buy a more expensive NAS device?
Click to expand...

How many times have you seen a newegg sale or promo code start by raising the prices on items discounted. Or a video card release where upon hitting refresh the price has suddenly skyrocketed an extra $20? I think they have processes set up to dynamically vary price and in this case shipping options based on interest level.

The five dollar gift card was if I went through with the purchase which I didn't based on them trying to bait and switch with shoprunner shipping.

If they had never advertised it I would have been fine with their standard three day shipping but to advertise it then pull it in the checkout process and then not to right it when I contacted customer service is unacceptable.

They advertised a price for an item and a shipping method and then reneged at the last second changing the terms of the sale, how is that not a bait and switch? Obviously delivery methods/times have monetary values as it costs much more to get items faster.
 
Stores aren't allowed to change their shipping options now?

Bomber18 said:
I think they have processes set up to dynamically vary price and in this case shipping options based on interest level.
Click to expand...

Yes, this process is called "supply and demand."
 
Omg I'd never shop again at a store that gave me 5 bucks because they had an error on their their site. what a despicable company!
 
Radical said:
Stores aren't allowed to change their shipping options now?
Click to expand...
bomber18 is saying that it should be honored since it was in the shopping cart and removed when he tried to redeem it on shoprunner (i think) so i get where that could leave someone feeling jipped on the faster shipping, however, it is a "find it cheaper somewhere else" reaction i would have had, not a "tell everyone newegg is baiting and switching" reaction
 
Radical said:
Stores aren't allowed to change their shipping options now?

Yes, this process is called "supply and demand."
Click to expand...

Ofcourse they are but not after they advertised it on the product page, showed it as selectable in the cart, and only alert you to it when you're doing the final check out confirmation.

So using your "supply and demand" mentality would it be ok for Microcenter to show a processor for a say $200 discount and by the time you get to the checkout counter it had changed to a $100 discount because it was so popular?

Think of this in terms of a brick and motar store. The item page is the shelf the item sits on, it has a price listed. You say ok I want this and place it in the cart the price doesn't change. Now when your items have been scanned and you have swiped your card an error comes up saying the price has now changed.

Shoprunner 2 day shipping is free for me, Newegg 2 day shipping is $39.25. They told me if I want the same item on the terms originally agreed to i'd have to fork over another $34.25 taking into account the gift card. That's unacceptable.
 
I would be pissed if I signed up for the ShopRunner timed trial for this one thing, and then they pulled that crap at checkout. Not that that is exactly what happened to the OP necessarily, but that's one instance where it would matter more than just having to choose standard shipping.
 
bigted said:
bomber18 is saying that it should be honored since it was in the shopping cart and removed when he tried to redeem it on shoprunner (i think) so i get where that could leave someone feeling jipped on the faster shipping, however, it is a "find it cheaper somewhere else" reaction i would have had, not a "tell everyone newegg is baiting and switching" reaction
Click to expand...

I had already logged into shoprunner and was actually to the final review of the order where you accept neweggs terms and conditions and press checkout and your cards charged before it told me it wasn't eligible.

With discount code this was actually the cheapest I could find at $720. I wanted to tell everyone because I count on internet reviews and user stories when i'm shopping so I figured others like me would appreciate it.
 
Ah, I understand now... they won't honor the free shipping and now want to charge you $40, but are giving you a $5 GC to make up for it. I agree that sucks, especially since you have screenshots as proof.

If their product page was being updated the same time you were trying to order, then I feel NE should be honoring the ShopRunner T&C with the free shipping.

I wouldn't categorize this a bait and switch, but likely a matter of site mainteneance/updates while a customer is trying to purchase a product conflict. Happens from time to time. Doesn't neccessarily make it right, but we are all at the mercy of the site servers speed.
 
Newegg has put a chip in my brain, they know exactly when I plan on shopping. As soon as I go to push the checkout button they remove the sale prices on my items. They are vigorously watching what you do. Climbing in your shopping carts snatchin yo monies up.
 
welcome to online shopping. what u see on the screen is not actually real time availability. when there are price errors, site updates, limited quantity items, you have to actually complete (pay for) the purchase before stock runs out or a site update is completed.
 
shoprunner on newegg is implemented incredibly poorly. it takes me like 20 tries to get shoprunner to login and for neweggs site to not crash the web browser. 99/100 times i just go to amazon. newegg can continue their slide into the depths of the internet.
 
If there was a problem with ShopRunner, it doesn't seem to have been intentional or bait and switch. Mistakes happen and NE seemed to offer something for your trouble.

It's still good you and others posted, at least to offer feedback about ShopRunner and potential problems.
 
Aseras said:
shoprunner on newegg is implemented incredibly poorly. it takes me like 20 tries to get shoprunner to login and for neweggs site to not crash the web browser. 99/100 times i just go to amazon. newegg can continue their slide into the depths of the internet.
Click to expand...

No offense but you are making a wide generalization based only on your own experience. I see people with this failed logic all the time. Just because it happens to you that way does not mean it is the case for everyone else.

Ive used shoprunner for a year now and have never had any issues with it in multiple operating systems and multiple web browsers.... Its your computer man.
 
Retsam said:
No offense but you are making a wide generalization based only on your own experience. I see people with this failed logic all the time. Just because it happens to you that way does not mean it is the case for everyone else.

Ive used shoprunner for a year now and have never had any issues with it in multiple operating systems and multiple web browsers.... Its your computer man.
Click to expand...

I use shop runner everywhere, the only site it has problems with is newegg. everytime. Not just one computer. I'm an admin for a university. I have hundreds I could try. It's broken, and only on newegg.
 
Aseras said:
I use shop runner everywhere, the only site it has problems with is newegg. everytime. Not just one computer. I'm an admin for a university. I have hundreds I could try. It's broken, and only on newegg.
Click to expand...

I too have problems with Shoprunner only on Newegg. However, if I log into Shoprunner directly, then use the Newegg referral link, it seems to work okay. But logging into Shoprunner from Newegg? Forget it...
 
Aseras said:
I use shop runner everywhere, the only site it has problems with is newegg. everytime. Not just one computer. I'm an admin for a university. I have hundreds I could try. It's broken, and only on newegg.
Click to expand...

works fine for me.

what does being an admin at a university have to do with anything?
 
I agree, being an admin at a university has nothing to do with the problem your having. I use shoprunner on newegg all the time and never have any trouble with it.
 
If your using Firefox with No Script when trying to login to shoprunner from newegg website you have to disable no script in order to sign in. I had this problem when trying to sign in to shoprunner from newegg.
 
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