Newegg Serial Number

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Limp Gawd
Joined
Sep 9, 2006
Messages
378
I returned a 7600GS to newegg and got an email saying that newegg is sending it back to me because there is no serial number on the product and that this void newegg warranty.

what serial number is this? is it on the box or on the video card?
I found a serial number tag on my carpet, (01)047193313120xx(xx)SN0631030xxx, but I am not sure if it is the one. is that number look like newegg serial number?
 
Here's an example. See the yellow sticker on the video card that says "S/N". That's a serial number. ;)

Example

Edit: In some case the serial could be on the box as well as the card, but should definitely be on the card.
 
ThatOldDude said:
In some case the serial could be on the box as well as the card, but should definitely be on the card.
Click to expand...


it should always be on both, and i have ordered a ton of different cards and never once had a sticker just come off on its own......so did you swap heatsinks or what?

Im not accusing, im just curious
 
when I got the card, I saw a small tag on the card that almost came off. I removed the card from the computer a couple times to resolve the issue. It might came off.

so newegg open every boxes and put their serial number on the product and its box?

This is the orignal card I bought from newegg. I spent over $1k from newegg. why would I want to trick them.
 
ThatOldDude said:
Here's an example. See the yellow sticker on the video card that says "S/N". That's a serial number. ;)

Example

Edit: In some case the serial could be on the box as well as the card, but should definitely be on the card.
Click to expand...

that is the manufacturer serial number, not newegg number.
 
newegg does not put a serial number on anything. They are looking for the original manufacturer serial number.

Also i am sorry to say that even though a grand is alot of green for u n me it is nothing really to them since they make millions daily
 
can someone, who has 7600gs, verify if you have this number, (01)047193313120xx(xx)SN063103 0xxx, on your card or box?
 
Once they sell something they can track manufacture serial # of everything that was sold in to their data base.
 
damn it, it must be the little tag that came off the card. the tag hang on a couple pins on the card. it was not stick entirely on the flat surface of the card.. Gigabyte did not stick the tag on their card carefully enough. obviously it almost came off when I got the card.
 
again newegg does not open each package and put their own serial number on the item. I have been scouring over 100 of my company's invoices and my guess is they are talking about the item number like an evga geforce fx5200 has an item number of N82E16814130210

Do you have your original packing slip and what is the item number off of your product?
 
Lamont Cranston said:
Do you have your original packing slip and what is the item number off of your product?
Click to expand...

if you mean orginal box? yes, I do. if you mean newegg item number, it is N82E16814125028. I don't think they were talking about newegg item number,N82E16814125028, since all gigabyte 7600gs has this same newegg number.

the serial number they talking about must be a unique number for each card?

so the tag that I found on the carpet should match with the tag on the box? I don't have the box with me since newegg is sending it back.
 
You took off the manufacterer's serial number tag, which is why they are sending it back. It voids the warranty unfortunately, and I agree there are alot of cards with the sticker nice and loose and if you arent careful you void the warranty without even meaning to. Its stupid really, but your pretty much screwed after you took the sticker off.
 
I don't see why you can't just reapply the sticker and resubmit the videocard for RMA/return/credit.

Maybe you should take it up with the MANUFACTURER when newegg returns the card to you. Tell Gigabyte that due to THEIR crappy QC, the sticker was not "properly" attached and fell off. If you can provide the invoice/purchase date, as well as the original containers, I don't see why there would be an issue.

Good Luck
 
well, I just called newegg and told them I sent the wrong card.

They told me to resend them the card using the same RMA number once I received the box back from them. I asked them if the old RMA would expire and they said no. weird.

I bought this card on 8/29. would it already expire?
 
Lamont Cranston said:
here is a pic of all the info you should need



Click to expand...


is the tag, which is on the yellow background, on the card or on the box?

does the number on the box match with the number on the card?

I want to make sure that the tag I found on the carpet is the right one before I send it back again. I don't them to reject again.
 
The yellow background is on the box the card came in i took that picture because that was the only side the box had the serial num listed on . The serialnumber on the card and box obviously match exactly. Then i took the picture of the invoice that has that ITEM number not a serial number. so make sure that when u get your card back that the serial number on the box matches the card and you should be set
 
well, I called newegg again.

the representitive checked with the RMA department and told me that they will hold the item. She told me to send them the tag using an evelope.

the problem is I am not sure if this tag, found the floor, will match with the number on the box. I don't have the box since newegg has it.

I hate this uncertainty.
 
There is a TON of mis-information here.

Retailers do NOT give cards their own serial numbers, they use the number attached to the card.
How do they do this without opening the package? Cause there is also another sticker with the same serial number on the box itself.

Send that one in, cause it probably is the sticker they need.
 
Can someone with a good eye check if this number (01)047193313120xx(xx)SN063103 0xxx has the same format as the number on this card (on the back) 7800GS

Here is another Gigabyte card with a good serial picture Geforce 6200 . look like the format matchs with the tag I have

I just want to be sure that I send them a correct tag. I bought so many items from newegg. this tag I found might not be the one.
 
if this tag lost in the mail, then I'll be damned.

should I send a copy of this tag? can newegg scan the copy?
 
I KNOW there's one on these forums.... surprised s/he hasn't made an appearance yet.
Yes, please let us know what ends up happening with this case.
 
what would be the safest mail service? is USPS service ok?
I'll drop it off at the post office myself, instead of using my home/public mailbox. the mailman can screw up.

since this tag is too small, I will tape it on a pager with a plastic on it to avoid tape sticking on it.

I can't bebieve how important this little piece of pager tag is.
 
Lamont Cranston said:
just be sure to get it to the correct person and dont just send it by itself in an envelope
Click to expand...

you meant newegg person? newegg told me to use the old RMA number and stick it outside of the envelop and include RMA email letter.

there is no "TO" person. just RMA department. let me known if this is not right. I am about to send it in half an hour.
 
This is why I remove all my serial tags (ones that don't destroy themselves) and stick them on sheets of Waxed paper, into a binder.

Call me OCD etc. but DAMN has it saved my ass before!
 
I think you guys are confused.. or maybe I am too.

When I RMA'ed items back to NewEgg the past 3 or 4 times, the only serial number I remember is on the barcode label that you print out and tape to the box.

You get this in your email confirmation that they send you when yuo initiate an RMA.

When I RMA'ed my XFX card, they required the serial number on the card. Not sure if NewEgg really cares about the serial number, just as long as the item you send to them has the label on the card.
 
I just checked my newegg account. They processed my the refund for the card after receiving the little serial tag (which I found on the floor). damn, if I vacuum the carpet that day,


I am happy. Newegg rocks.
 
DermicSavage said:
There is a TON of mis-information here.

Retailers do NOT give cards their own serial numbers, they use the number attached to the card.
How do they do this without opening the package? Cause there is also another sticker with the same serial number on the box itself.

Send that one in, cause it probably is the sticker they need.
Click to expand...

Seems to me thats exactly what I said, dont see the mis-information other than the OP thinking theres some other number.
 
I has same issue going on with NEXTDAYPC.COM ,I ordered $420 2GB OCZ PC2-8000 rams and they sent me the wrong ones. I tried to return it but they keep asking me for the serial # and OCZ RAMs doesnt come with Serial # just the Product # on box and rams. But probably people working at Customer service dont know that.

But then thanks to my Bank they helped me return the rams and get my $420 back from them. Never going back to NEXTDAYPC.com again. Should have bought from NEWEGG.Com or some famous retailer.
 
MCRAYGSX said:
I has same issue going on with NEXTDAYPC.COM ,I ordered $420 2GB OCZ PC2-8000 rams and they sent me the wrong ones. I tried to return it but they keep asking me for the serial # and OCZ RAMs doesnt come with Serial # just the Product # on box and rams. But probably people working at Customer service dont know that.

But then thanks to my Bank they helped me return the rams and get my $420 back from them. Never going back to NEXTDAYPC.com again. Should have bought from NEWEGG.Com or some famous retailer.
Click to expand...

what bank is that? only credit card can do this.
 
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